Microsoft (R) Outlook (TM) Web Access is a Microsoft Exchange Active Server Application that gives you private access to your Microsoft Outlook or Microsoft Exchange personal e-mail account so that you can view your inbox from any Web Browser. It also allows you to view Exchange server public folders and the Address Book from the World Wide Web.

LIVE@BCC | Frequently Asked Questions

Welcome to LIVE@BCC

What is LIVE@BCC?
Why use LIVE@BCC?

Getting Started with LIVE@BCC

I’m already a student. Will my current e-mail address change?
I’m a new student. What’s my e-mail address?
How do I check my e-mail?
Who is eligible for LIVE@BCC?

Student Experience with LIVE@BCC

What else do I get?
Is LIVE@BCC required?
How many e-mails can I send per day?

Using LIVE@BCC: Technical Information and How-To, and Support

What if I forget my password?
Do I need to use a Windows PC with Microsoft Internet Explorer?

Security, Privacy and Spam Management

How Does LIVE@BCC handle spam?
Do I have the ability to control anti-spam?
How is data physically secured?
Will someone from Microsoft be reading my e-mail?
Does CUNY have access to my account, even though it is provided by Microsoft?
Does Microsoft share or sell my contact information with third parties?

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Welcome to LIVE@BCC

What is LIVE@BCC?

When you enroll, a LIVE@BCC e-mail account will be automatically generated for you. Although Microsoft hosts the e-mail, CUNY maintains control. This student e-mail system is based on Windows Live Hotmail, the most-used Webmail service in the world, although it is customized and co-branded by each CUNY College. LIVE@BCC provides current students and alumni with a set of communications and collaboration services, such as e-mail, shared calendar, and address book.

Why use LIVE@BCC?

LIVE@BCC offers significant advantages over the current e-mail services provided to students throughout CUNY, such as:

• 5GB of storage space – Now you can e-mail that long thesis to your professor.

• It’s never down! LIVE@BCC is hosted on servers managed by Microsoft to provide the highest levels of reliability and performance.

• Send them all at once! You can send 14 MB message size, including up to 10 MB attachments and up to 50 attachments together.

• It’s all about the look!Your e-mail is hosted on a new Web 2.0 e-mail system with an intuitive and customizable desktop look and feel.

• Connect to your classmates more efficiently! Many of your classmates will be using LIVE@BCC, so use the Web-based shared calendar, post files on SkyDrive, send meeting requests, and use other cool collaboration tools to coordinate both academic and non-academic activities.

• Receive updates: Receive college-related updates from admin staff.

• Control spam and viruses through filtering - Microsoft offers increased spam protection and filtering with your LIVE@BCC account.

• Offline access, POP access, and more access to your personal accounts – all in one place! You can access your e-mail offline from Windows PCs using the beta version of Live Mail Desktop. Live Mail Desktop also allows access to multiple e-mail accounts -- including Gmail and AOL -- and can include RSS feeds to your favorite blogs and news sources together with your e-mail. Students will also be able to use POP to access their LIVE@BCC mail using other e-mail clients.

• Multi-task! You can use your LIVE@BCC account to access an extended set of tools offered by Microsoft including Windows Live Messenger, Spaces, and Windows Live for Mobile.

• Link all your e-mail IDs and check only one account: If you have more than one Windows Live ID, you can link them. With linked IDs, you sign in only once for all accounts, so you can quickly switch between them to manage all of your accounts.

• 1. Go to the Account Summary page.
  2. Click Link Windows Live IDs.
  3. At the top of the page, in the Password box, type your current Windows Live ID password.
  4. In the Windows Live ID box, type the Windows Live ID that you want to link.
  5. In the Password box, type the password of the Windows Live ID that you want to link.
  6. Click Link.

• Link an additional Windows Live ID to your Live@CUNY account:

• 1. Go to the Account Summary page.
  2. Click Manage your linked IDs.
  3. Click Link an existing Windows Live ID.
  4. At the top of the page, in the Password box, type your current Windows Live ID password.
  5. In the Windows Live ID box, type the Windows Live ID that you want to link.
  6. In the Password box, type the password of the Windows Live ID that you want to link.

• How do I unlink a Live@CUNY ID?

• If you stop using a linked Windows Live ID, you may want to unlink it.

• To unlink a Windows Live ID:

• 1. Go to the Account Summary page.
  2. Under Linked Windows Live IDs, click Manage your linked IDs.
  3. On the Manage Linked IDs page, next to the Windows Live ID that you want to unlink, click Unlink.
  4. On the Unlink ID page, click Unlink.

• * Note Unlinking a Live@CUNY ID will not close that Windows Live account.

• Keep your account even after you graduate. Your e-mail account will not be deleted after you graduate - only its look and feel will change. However, to ensure that your messages and files are kept intact, you must login to your account at least once every 365 days, otherwise your content will be cleared, while your e-mail account remains.

• We’re not done yet! CUNY will work with Microsoft to continue enhancing the LIVE@BCC platform. See http://ideas.live.com for some of the products Microsoft is working on as part of its Live initiative.

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Getting started with LIVE@BCC

I’m already a student. Will my current e-mail address change?

Students from all over CUNY will have a standard e-mail account, such as: firstname.lastname@stu.bcc.cuny.edu. Provided that there are no name conflicts, your e-mail ID should remain the same. For example, if there is more than one “John Smith” on your campus, one person’s ID will be “John.Smith” and the second “John.Smith1”.

I’m a new student. What’s my e-mail address?

The convention for generating e-mail accounts is firstname.lastname@stu.bcc.cuny.edu.

How do I check my e-mail?

Simple:

1. Go to http://www.bcc.cuny.edu/email
2. Click on Student E-mail
3. Click on login. You will be directed to the Microsoft Windows Live login page.
4. At the Windows Live page, enter your full student e-mail address -- e.g. firstname.lastname@stu.bcc.cuny.edu and your password.

Who is eligible for LIVE@BCC?

All registered students and alumni. Faculty and staff are not eligible for LIVE@BCC.

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Student Experience with LIVE@BCC

What else do I get?

Efficiency and effectiveness. Here are more collaboration tools to turn you into a power student:

1. Office Live Workspace: No time to meet your classmates? Simply invite them to your online workspace where you can store, access, and share documents and files. You decide if they can edit or simply review them. http://office.microsoft.com/enus/officelive/FX102412601033.aspx?ofcresset=1

2. Windows Live Messenger: Great for audio and video conversations with friends, family, and colleagues. It also offers multi-user IM functionality for study groups, and so much more… For more info, please visit http://get.live.com/messenger/overview.

3. Windows Live Spaces: So many ways to use this as part of your student life. For example, you can create e-profiles for prospective employers. Students, alumni, faculty, clubs, and departments can use spaces to share information, photos, blogs, and more. For more info, please visit http://home.services.spaces.live.com/.

4. Windows Live for Mobile access to IM and e-mail: Students can access their e-mail on virtually any Web-enabled phone. For more information, please visit http://mobile.live.com/GoLive/. Carriers may charge for wireless data service.

5. Windows Live Expo: Buy and sell stuff within your campus and alumni community. Post an ad for free, and control who can see it. Browse for jobs, housing, and just about anything else. For more info, please go to http://get.live.com/expo/overview and view the Windows Live Expo demos.

6. Windows Live SkyDrive™: 1 GB of password-protected online file storage. Please visit: http://skydrive.live.com/

7. Access to Windows Live APIs to build your own custom apps: http://dev.live.com/

8. More new stuff coming all the time: http://get.live.com/betas/home

Is LIVE@BCC required?

Yes. Accounts will be created for you automatically. We highly recommend that you login to your account frequently to review important information sent by your college’s faculty, staff, and administration, some of which might be time sensitive.

How many e-mails can I send per day?

E-mails sent between users in your college do not count against the daily maximum. You can send OUT from your LIVE@BCC account 500 e-mails per day to addresses outside the CUNY system. Each e-mail is essentially an alias in the To, Cc, or Bcc line. That means you can send 100 mails to 5 people or 5 messages to 100 people, etc.

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Using LIVE@BCC: Technical Information, How-To, and Support

What if I forget my password?

Now you no longer have to take an extra trip to the Helpdesk to reset your e-mail password. You can reset your password online on the sign in page. Click on “Forgot your password?” and follow the simple instructions on the screen.

Do I need to use a Windows PC with Microsoft Internet Explorer?

No. All the Web-based services included in Microsoft Live@edu can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox. Safari and other browsers are also supported. Microsoft has an Open Standards mentality with this product and will continue to have the philosophy of offering flexibility to users. For Safari users, Microsoft offers a lighter version of Windows Live Hotmail with minimal reliance on JavaScript, but with the same 5 GB of storage that everyone else gets. Firefox 1.5 users that use a Mac will experience heavy use of JavaScript, as will users of Internet Explorer®.

Microsoft tests against a variety of Web browsers and supports the major browsers across a variety of operating system platforms.Internet Explorer from 7.0 down to 5.5 versions, the leading versions of Firefox (cross platform) and Safari (cross platform) are supported as well as Opera. Basically, any browser supported by MSN® or Windows Live in general is supported for Microsoft Live@edu. We also do browser detection to tune the experience the end user receives based on the browser’s capabilities.

Can I check my account using my mobile phone?

If your mobile phone has a mail client installed, you can configure it to check your LIVE@BCC account via an IMAP connection, using the settings above. For information on Windows Mobile phones visit: http://mobile.live.com/GoLive/

How does the calendar system synchronize with mobile devices?

Calendar sync to mobile devices is supported in a variety of ways. First, if the mobile device uses Windows Mobile®, Microsoft provides a client that provides access to Windows Live data over the air and also synchronizes through ActiveSync® or the Windows Mobile Device Center in Windows Vista®. Additionally, there are a number of other synchronization products available to sync data to mobile devices on Windows (and for different calendar applications) and also on other operating systems. With our standards support users will be able to sync their Window Live calendar on a wide variety of available mobile devices.

How do I get alerts on my cell phone?

You can sign up for text alerts from the Windows Live Alerts service - http://alerts.live.com/Alerts/ (Recipients may be a charged a fee by their mobile provider to receive messages.)

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Security, Privacy & Spam Management

How Does LIVE@BCC handle spam?

There are a number of methodologies to combat spam on the Windows Live Hotmail platform. SmartScreen™ Technology learns to detect spam based on you reporting spam in your inbox. SenderID Framework matches the sender’s e-mail address against their IP address to protect against spoofing.About 95% of all spam and 99% of image-based spam are blocked. While spam traffic has increased 40% across the Internet, Hotmail spam is down 80% over the past year thanks to the work of our spam-fighting team and technologies.

If using the Web interface, all e-mail undergoes a virus check/scan. However, since the anti-virus tools are on the server side, this does not apply if you use POP. See http://postmaster.hotmail.com/ for more details.

Do I have the ability to control anti-spam options, for example, training the system what is spam?

Yes. You can have the opportunity to identify certain e-mails as safe versus unsafe, and Hotmail also “learns” based on user actions to mark spam. Furthermore, you can set individual junk mail folder rules, block lists, and safe lists.

How is data physically secured?

Data is stored on Microsoft servers where all the common Microsoft practices for security are followed. Microsoft does thorough security testing; Microsoft has third parties do penetration testing; Microsoft uses best practices to maximize security of the servers and prevention of unauthorized network access; Microsoft only allows select personnel with approved clearance to have access to the Live site.

Will someone from Microsoft be reading my e-mail?

No. Microsoft will not read your e-mail. See Microsoft’s statements on this at http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx While an automated process indexes your e-mail content for fast search retrieval, no humans at Microsoft will be looking at your e-mail.

Does CUNY have access to my account, even though it is provided by Microsoft?

By opening and using your account, you agree and consent that CUNY may access your account for administrative and other purposes such as password resets and compliance with University policies governing this service. This may require Microsoft to access and disclose to CUNY any information stored within the account.

Does Microsoft share or sell my contact information with third parties?

No. Microsoft does not share or sell any contact information unless you opt in. This is covered in Microsoft’s comprehensive privacy and disclosure policies which are available not only to Microsoft Live@edu participants but to all users of Microsoft’s online services. See www.microsoft.com/privacy.

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LIVE@BCC | Login Instructions

Welcome to LIVE@BCC, Bronx Community College's Student E-mail System. For login information, please follow the instructions below:

• If this is your first time logging into the system, click on the following link:

• First-time login?

• Once you submit your information, your Online Support Services window will provide you with your temporary email password and email address. Please use these credentials to login to your new email account.

• If you forgot your username, click the following link:

• Forgot your username?

• If you have your login credentials, click on the button labeled “LIVE@BCC Login” below.

You can download CUNYLive Email Students' Instructions here in PDF format.

IMPORTANT: If you are logging in for the first time, we strongly recommend that you change your password to include at least a special character. We also recommend that you login to your e-mail account at least once every 6 months, to ensure that your messages and attachments are kept intact. In the event that you do not login to your email account for an extended period of time, it will be disabled.

LIVE@BCC | Password Change

Changing your Password using Live @ BCC

What if I forget my password?

Now you no longer have to take an extra trip to the Helpdesk to reset your e-mail password. You can reset your password online on the sign in page. Click on “Forgot your password?” and follow the simple instructions on the screen.

IMPORTANT: "We strongly recommend that you change your password to include at least a special character.”

Through a CUNY-wide partnership with Microsoft, we are offering students a state-of-the-art email and communications suite. Everything you do-online-email, shared calendars and chatting - now works together better than ever, with 24/7 reliability.

• 10 GB of space
• 20 MB Message Size Support
• Lifetime Account
• Anti-Spam/Virus Protection
• 24/7 Reliability
• Optional Mobile Access
• Shared Calendars and Address Book
• Collaboration Tools
• (Skydrive, Spaces, Office Live)