Information Technology

Frequently Asked Questions


Faculty and staff, you may select from the categories below or enter your search terms or questions in the box below:


Phones

  • To apply for a long distance telephone access code, please download or print out the form. Fill in the information and return the completed/signed form to the Office of Administration & Finance, South Hall 211. Information Technology Help Desk personnel will notify you within five business days of their receipt of your request.

  • If you have problems hearing on your phone, it may be necessary to exchange the handset for a new one. Please submit a Work Order,

  • The Information Technology Help Desk Service Request is located at the rear of the College Phone Directory. Please describe your problem with your phone as completely as possible. Completed forms may be faxed to Information Technology Fax machine 718.289.6331. If you need forms or additional assistance, call the Help Desk at 718.289.5970

  • To forward calls to another extension:

    1. Obtain dial tone.
    2. Press *4, and enter the extension number where you want to forward the calls.
    3. Listen for service tone (multiple intermittent beeps).
    4. Hang up.
  • To cancel call forwarding:

    1. Obtain the dial tone.
    2. Press #4 and listen for the service tone (3 short beeps) Forwarding is cancelled, please hang up.
  • To apply for a long distance telephone access code, please download or print out the form. Fill in the information and return the completed/signed form to the Office of Administration & Finance, South Hall 211. Information Technology Help Desk personnel will notify you within five business days of their receipt of your request.

  • For modifications of contact information for your department including, for example, the addition of a new staff member; an employee who is no longer in your area; a change in a current staff member's room number, telephone extension or title; a change in a department's fax number; or a change in the name of a department or office a Directory Correction form must be filled out. Please note that there is room for four (4) changes on each form, and you may use as many forms as needed.

  • For anyone who needs a copy of the directory, please go to http://www.bcc.cuny.edu/Telephone-Directory/ and click on "Download the Directory." (You can also access this page by clicking on the Phone Directory link, located at the bottom of the BCC home page.) You can also search for faculty and staff using the online directory search option.

  • At the current time there are no display units available.

Students, you may select from the categories below or enter your search terms or questions in the box below.
The Student Quick Reference Guide PDF Icon is available for download.


 

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