Information Technology

Help Desk

Office Hours

Monday – Friday
8:00 a.m. – 7:00 p.m.

Colston Hall [CO],
Room 806

Help Desk (Faculty/Staff)

Help Desk (Students)



The Help Desk was established to respond to problems dealing with computer hardware and software, network services, telephone services, OSSES, and other information technology issues. The BCC Help Desk is the single point of contact for BCC students, faculty, and staff. We provide support for questions and problems relating to:

  • General information about Information Technology services Initiation of work orders
  • Preliminary problem determination and problem solution
  • Email
  • Telephone and voice mail
  • CUNY Portal, CUNYfirst, OSSES, Blackboard
  • Wireless
  • College-owned laptop repairs

Work Orders

Work orders can be submitted electronically.

Please provide as much information as possible regarding the problem you are experiencing. If you are unable to submit an electronic work order, please fax a copy of the work order PDF Icon

The following Self-Help resources are available on our website:


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Bronx, New York 10453
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