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Frequently Asked Questions (Students)-----

You may select from the categories below or enter your search terms or questions in the box below. The Student Quick Reference Guide is available for download.

Frequently Asked Questions Categories

CUNY Portal

  • What is a portal?

A portal, on the internet, can be best described as a gateway.  A place where you can find information about a particular subject or a starting place for more general information.

  • What is the difference between the CUNY portal and the CUNY website?

The CUNY portal is a gateway to all things CUNY: college websites, information about applying to CUNY, registering for classes, events, campus directories, etc. While most of this information was previously available, the CUNY portal makes it easier and faster to find what you need. And if you register on the portal, the ability to customize your view will make future visits to the portal more productive.

  • What browser works best with the CUNY portal?

The portal is best viewed using Netscape 6.x or higher, Internet Explorer 5.x or higher, with Java enabled, and a resolution of 800x600 or greater. There are known problems viewing the site with Netscape 4.7.x, we recommend you use a later version.

  • How do I customize my view on the CUNY portal?

To create your customized view you must register and login. A new tab will appear in the upper right hand corner. Click on "My Page" and select one of the "edit" buttons to add or change information.

  • Can I access my college's website through the portal?

Yes. From the college dropdown box, you can select your college's portal page.
From the portal page you can link to the college website.

  • Worried about submitting your social security number to register for our site?

Within the portal registration process, we ask for your Social Security Number (SSN) once and only once. By design, this number is transmitted to us under the widely recognized https security protocol the one and only time that you supply it, and it is not stored anywhere in the CUNY portal. Well behind the scenes, we use a complex mathematical abstraction process that allows us to verify that the SSN entered for you is correct. To provide further protection, our process is designed so that it is impossible to re-construct the original SSN once it has been sent to us on that single occasion when you register.

  • I hear we can get software for Free in the portal is this true?

The CUNY Portal CUNY Mall offers software for a discounted rate of up to 75% off. They do offer Anti-Virus software for free. You can visit the Cuny e-mall by logging onto your Portal account. Click on the Link on the side tool bar "Cuny e-mall" then click on "Software Center". Note: You must be a member of an academic institution to qualify for purchase. The products offered on this storefront are not for the general public. You will be requested to provide proof of academic affiliation prior to your product shipping in order to take advantage of these special offers.

  • I wanted to view a PDF file, but I got an error message, what do I do?

Some documents have been created as PDF, which require Adobe Acrobat Reader. You can get the free reader at http://www.adobe.com.

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