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Frequently Asked Questions (Faculty/Staff)

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Frequently Asked Questions Categories


  • What is my mailbox size?

Your mailbox size is 100 MB

  • I forgot the password to my email? How do I get into my mailbox?

Please contact the Help Desk at 5970.

  • Can I change my email account password?

Yes. In order to comply with CUNY’s Information Technology Security Procedures, we have implemented a self-service password change option in OSSES (One Stop Shop eServices) and our BCC network.

The password change will affect your OSSES ID, your email ID, your network ID, and your wireless accounts as these credentials are part of BCC’s Single Sign-On initiative.

Your OSSES ID, email ID, network ID and wireless account password will expire every 90 days. At that time, you will be prompted to change your password.

Every BCC network user must change his/her original password by June 5, 2010. All faculty and staff must log into OSSES and access the new Account Management component.

To change your password, visit the OSSES website at https://wa01.bcc.cuny.edu/.

  • I received an email that does not have the Reply option, why?

If the email is in your Junk Mail folder, it will not have the Reply button. You will need to mark the email as "Not Junk". It will then be moved to your Inbox where you will now be able to reply to.

  • How can I avoid going over my mailbox limit?

In order to avoid going over your mailbox limit, we would like to recommend the following:

  1. Delete unnecessary emails
    a.       Delete large emails that have attachments, once you have saved the attachment to your computer.
    b.      Delete emails stored in the “Sent” folder.
    Note:  When you delete items, you must then go to the “Deleted Items” folder, where they still count toward your quota. You haven’t freed up any space until you empty your “Deleted Items” folder.

  2. Archive your email by creating Personal Folders (this will move the email from the server to a local source on your computer). 

  • How do I set up my email account to send an Out of Office message?

If you will be unavailable to receive email, you may activate an "Out of Office" message on your email. Each time you receive email the "Out of Office" message will be sent automatically to the sender. You must activate and deactivate this from OWA. Instructions for activating the "Out of Office" message are located at either of the following web addresses: Out of Office Guide

  • How do I create Personal Folders?

Click here for instructions on how to back up your email account. You will need to log in with your BCC email username and password.

  • How do I backup my email account?

Click here for instructions on how to back up your email account. You will need to log in with your BCC email username and password.

  • How do I create an appointment?
  1. In Calendar, on the toolbar, click New.
  2. In the Subject box, type a brief description of the appointment.
  3. In the Location box, type the location where the appointment occurs.
  4. In the Start time and End time lists, select the appropriate dates and times.
  5. In the Show time as list, select how you want your schedule to appear for the duration of the appointment. Your selection (Busy, Free, Tentative, or Out of Office) is what others will see when they view your schedule.
  6. If the default time interval for reminders isn't satisfactory, set it to the interval that you want.
  7. If you want to prevent other people from viewing the details of the appointment, click Private.
  8. In the message body, type any additional information, for example, a list of materials to bring with you to the appointment.
  • How do I setup my MS Outlook Client at home?

For instructions, please visit our website https://www.bcc.cuny.edu/InformationTechnology/Instructions. You will need to log in using your BCC network

  • How do I use Outlook Web Access (OWA)?

Outlook Web Access (OWA) instructions can be found at the following web address:
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