Job Vacancy Notice

Job Title: Academic Student Support Program Specialist

Job ID: 17599

Location: Bronx Community College

Full/Part Time: Full-Time

Regular/Temporary: Temporary


Bronx Community College is seeking an Academic Student Support Program Specialist for CUNY Start/Math Start.

CUNY Start is an intensive program for incoming college students who have achieved either a high school or high school equivalency diploma, but need to increase their academic proficiency in reading, writing and mathematics prior to enrollment in college credit classes. The CUNY Office of Academic Affairs, six of the seven CUNY community colleges, Medgar Evers and the College of Staten Island work collaboratively to provide students with an innovative approach to developmental education. CUNY Start is recognized for its carefully designed curriculum and pedagogy, ongoing professional development, and supportive approach to student development. CUNY Start has proven to be highly effective at reducing and/or eliminating students’ remedial needs within one semester.

Math Start, based on the CUNY Start math curriculum and advisement model, is an intensive 8-week program for incoming CUNY students who want to increase their math proficiency before starting credit-bearing classes. Similar to CUNY Start, Math Start enrolls students who have been accepted to CUNY, but have not met CUNY’s proficiency standards in math.

Reporting to the CUNY Start/Math Start Associate Director, the Academic Student Program Support Specialist coordinates all outreach and recruitment activities for both CUNY Start and Math Start, including developing partnerships, making presentations and sharing materials with internal and external stakeholders. S/he also works with the Associate Director to plan and execute the program’s daily operations and logistics, coordinate students’ matriculation into credit courses, and develop relationships with various college offices and programs. Some evening hours are required.

Other duties will include but are not limited to the following:

- Monitor, evaluate, document, and report on students’ academic participation and progress, ensure compliance with guidelines, and manage records and files.

- Advocate for students, intervene with appropriate program support services and referrals to faculty, campus learning resources and/or University student development services.

- Deliver program curricula and create training manuals and educational support materials.

- Coordinate regular team meetings with faculty, academic and administrative staff, and actively participate in campus and University meetings and training activities.

- Analyze program data, assist with evaluating goals, and develop measurement criteria to perform student learning outcomes assessments and create utilization reports.

- Manage a student caseload in the summer, fall, and/or spring semesters and lead a weekly college-readiness seminar, as needed.

- Supervise and train full/part-time professional, academic, and/or office support staff.


Bachelor's degree and four years' related experience required.

Additional Qualifications:

- Must have experience working with diverse populations

- Experience with program coordination and/or management preferred

- Facilitation experience in adult or developmental education and using a holistic and strengths-based approach to student development preferred

- Knowledge of learning strategies, accommodations, and accessibility services

- Strong presentation, verbal, and interpersonal communication skills to successfully work with and present to diverse learners and audiences

- Detail-oriented, especially with numerical data

- Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion, and confidentiality;

- Ability to handle multiple tasks in a time-sensitive, dynamic, student centered and responsive office

- Experience working in collaborative settings preferred

- Computer proficiency using standard office software programs/applications, with very strong skills in Microsoft Excel and Google docs


Provides educational development activities supporting a targeted academic program.

- Assists in developing and preparing program offerings, curricula, guidelines, and related communications

- Promotes program and advises students and College stakeholders on services, policies, and procedures

- Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

- Provides student services such as workshops, seminars, and advising sessions

- Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

- Performs related duties as assigned.


Higher Education Assistant




$47,340 - $61,593; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Applicants must apply online by accessing the CUNY website at and navigating to the following links: Select “Employment”, then select “Search Job Postings” and find JOB ID #17599. Please attach resume and cover letter. References on request. Please do not include any other documentation.

For general assistance with your CUNYfirst application, please go to for information.


November 25, 2017


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

An Equal Opportunity/ Affirmative Action/ IRCA/
Americans with Disabilities Act Employer

All resumes must be submitted via CUNYfirst.

Acrobat ReaderStep-by-Step Instructions for applying through CUNYfirst.