During this time when things are so fluid, these answers may change in a moments notice. Please check back regularly for updates.*

Questions Regarding Academics*

Please note that all student support offices will be available through remote platforms only. Please check the website and your BCC Email for open hours and latest updates.

For basic IT support services, the Technology Service Center (IT Service Desk) can be reached by email at tsc@bcc.cuny.edu from 8am to 7pm. All of our agents are available over email to assist you. The IT Department is currently working on a more long-term solution to provide you with phone and remote desktop support. Details will be shared with you shortly.

The logistics for the purchase, configuration and distribution of laptop loaners to those who are not equipped at home is being discussed with the Administration.

For tutoring questions, please reach out to your professor and check your email for updates.

We are aware that there are students who have never taken a course on Blackboard. To help you navigate Blackboard, we developed a new Online Learning site ​which includes, 5 things that you need to know, accessing Blackboard, an online prep course and more. The site and the prep course will walk you through how to log on, access your classes, read and post. It is your responsibility to participate in the distance instruction and complete assignments, exams and other requirements to receive credit for courses. Pay careful attention to how your professor asks you to accomplish this.

Questions Regarding Mental Health Support

There is a hotline NYC WELL staffed 24/7 with counselors:
An infectious illness outbreak such as this one can be stressful to you, your loved ones, and your friends. It is natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping.

NYC Well’s website offers a number of well-being and emotional support applications (apps) that can help you cope. If your symptoms of stress become overwhelming, reach out for support and help.

You can contact NYC Well, a confidential 24/7 helpline, staffed by trained counselors. They can provide brief counseling and referrals to care in over 200 languages.

Call 888-NYC-WELL (888-692-9355)
Text “WELL” to 65173
Chat at NYC.gov/nycwell

Questions Regarding Campus Life*

All BCC Club activities will continue in a virtual space.

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