During this time when things are so fluid, these answers may change in a moments notice. Please check back regularly for updates.*

Questions Regarding Academics*

Please note that all student support offices will be available through remote platforms only, for the rest of the semester. Please check the website and your BCC Email for open hours and latest updates.

For basic IT support services, the Technology Service Center (IT Service Desk) can be reached by email at tsc@bcc.cuny.edu from 8am to 7pm. All of our agents are available over email to assist you. The IT Department is currently working on a more long-term solution to provide you with phone and remote desktop support. Details will be shared with you shortly.

The logistics for the purchase, configuration and distribution of laptop loaners to those who are not equipped at home is being discussed with the Administration.

For tutoring questions, please reach out to your professor.

Your professors will be reaching out to you via BCC Email, Starfish and/or Blackboard. We highly encourage you to make sure that you have access to ALL of these online services. If you are having trouble connecting to these platforms, please see Distance Learning – Preparing for Alternative Course Delivery website. Beginning on Thursday, March 19, you will not be having in-person, physical classes, but instead you will begin using an off campus method (this could be via Blackboard, Webex, Facetime, Skyping, or video modules, etc. etc).

Academic Exams and assignments will be provided by your professors and given out on platforms of which they deem necessary for the class.

We are aware that there are students who have never taken a course on Blackboard. To help you navigate Blackboard, we developed a new Distance Learning site ​which includes, 5 things that you need to know, accessing Blackboard, an online prep course and more. The site and the prep course will walk you through how to log on, access your classes, read and post. It is your responsibility to participate in the distance instruction and complete assignments, exams and other requirements to receive credit for courses. Pay careful attention to how your professor asks you to accomplish this.

Please refer to your BCC E-mail and blackboard for updates from your professor.

There are students who do not have access to the needed technology for Blackboard or online programs.

To make that experience as easy and worry-free as possible, internet and smart phone providers have instituted the following changes for the next 60 days:

  1. All limits on data, talk and text use on your smart phone have been lifted.
  2. All public hotspots will be free and accessible.
  3. You may use your smart phone as a hot spot at no extra charge.
  4. There will be no late fees or disconnections for home and mobile devices.
  5. Spectrum has announced that low income individuals or families can have free installation and broadband access for the next 60 days.

Internet and data accessibility and usage is handled on an individual basis. Please contact the provider in your area at the numbers below to access these services:
Comcast 800-934-6489
Verizon 800-922-0204
T-Mobile 800-937-8997
Spectrum/Charter 855-892-4444
Sprint 888-271-4727
AT&T 800-288-2020
Altice/Optimum 800-735-5379

For basic IT support services, the Technology Service Center (IT Service Desk) can be reached by email at tsc@bcc.cuny.edu from 8am to 7pm. All of our agents are available over email to assist you. The IT Department is currently working on a more long-term solution to provide you with phone and remote desktop support. Details will be shared with you shortly.

Learn more on our Academic Continuity & Resources page.

We want to see you succeed during your studies here at BCC. We are providing all of the services that we can during this time. Therefore, we encourage you to ask for help when you need it.

It is your responsibility to participate in the distance instruction and complete assignments, exams and other requirements to receive credit for courses. Pay careful attention to how your professor asks you to accomplish this.

Please continue to study, do your homework, participate in your classes via the platform of your professors choosing and follow these instructions by your professor.

If you have any questions or concerns or if you have a question where you do not know where to reach out to please email distancelearning@bcc.cuny.edu. We are constantly monitoring that e-mail account and are answering/ directing your questions as they come in.

Please continue to look at the BCC Website and your BCC e-mail for important updates from the college.

Remember, we are all going through this transitional period together.

Questions Regarding Refunds and Financial Aid*

For those students who pay completely out of pocket (no financial aid), if they withdraw from all their courses, they will incur full tuition liability as outlined in the Bursar calendar schedule. This can be found on the Bursar’s website: http://www.bcc.cuny.edu/campus-resources/bursars-office/payment-payment-plan-and-payment-refund-deadlines/

For those students who received financial aid, each student’s FA package is different.

However, any withdrawal from any given semester will have a negative impact on the student’s rate of progress. They will have to complete a SAP appeal for the next semester, due to not making satisfactory academic progress, and will also lose their TAP the following semester.

All of this information is contingent upon everything remaining constant and there’s no new changes from CUNY Central Office of Student Financial Aid (OSFA) or the Department of Education.

We strongly encourage you to call the Financial Aid Office to speak to a FA advisor about your packaging. Please call 718-289-5700 they are here to help you.

Questions Regarding Commencement and Graduation*

If you are on track to graduate this semester, please make sure that you fill out the Graduation Application on CUNYfirst. If you are a candidate for degree, your degree will still be conferred so long as you pass all of your classes. Conversations regarding decisions on the Commencement CEREMONIES are still happening. Please refer to the BCC Website and your BCC Email for updates.

Applying for Graduation: We are extending the application for graduation deadline for those Spring 2020 Candidates who missed applying via CUNYfirst. Please log into your CUNYfirst account and follow the steps listed there.

Questions Regarding Disability Services*

Scan and email your accommodation ID to the professor. If you lost your ID card, please email disabilityservices@bcc.cuny.edu and we will assist you.

If your professor is using Blackboard for exams and quizzes, extra time will be allotted on Blackboard. In order to have access to blackboard make sure you have your CUNYFirst user ID and password or contact IT at 718-289-5970.

Your professor will be reaching out to you soon. Please check your email on a daily basis for updates.

In person disability services such as career services, assistive technology training, tutoring, and initial interviews will be available, as well as remote services via phone, and email. Call the main office at 718-289-5880 to schedule an appointment.

Questions Regarding Campus Life*

At this time, all events have been cancelled. This includes all BCC Club activities.

Effective last Friday, 3/13/2020, the CUNYAC voted to cease all spring sports, therefore the SPRING 2020 season is cancelled. The NJCAA will allow for an additional year of eligibility. Athletes wishing to extend their eligibility must apply for it. Please contact Ryan McCarthy at Ryan.mccarthy@bcc.cuny.edu for additional information on that process.

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