Mission:

The of Customer Solutions and Retention Services (CSRS) supports the academic and non- academic student experience by providing timely solutions and quality services to the entire college community. We are committed to fostering a strong student engagement environment by ensuring the proper guidance and non-academic resources from admission to graduation at Bronx Community College.

Goal:

The Office of Customer Solutions and Retention Services aims to serve Bronx Community College by re-educating, retaining and restoring confidence within the community on the services we provide and the resources that we offer.

Our services include:

  • Student inquiries and complaints
  • Customer Care and Solutions
  • Student withdrawal prevention
  • Retention services
  • Policies and Procedure evaluations for student issues
  • Assessment
  • Non-Academic Resources

Contact Us

Ms. Karen Thomas
Director of Customer Solutions and Retention Services

Loew Hall room 411
Customer.solutions@bcc.cuny.edu
(718) 289-5709

Hours of Operation
Monday -Thursday
9am to 5pm

Friday: 9am to 5pm
remote via email only

Fall 2025 Events:

The Office of Customer Solutions and Retention Services is hosting the Bronco “Can you hear me now” focus group sessions sponsored by the Division of Student Success. Click here for details

Policies:

Student Complaint Policy and Procedures

Other Resources:

Student Concerns Resolution Resources

ADA Concerns

ADA Concerns

Get guidance and support related to accessibility to all of its programs, services and facilities to persons with disabilities in accordance with Title II of the Americans with Disabilities Act.

Affirmative Action, Compliance & Diversity / Civil Rights Discrimination

Affirmative Action, Compliance & Diversity / Civil Rights Discrimination

To report a concern of discrimination and/or harassment.

Final Grade Disputes

Final Grade Disputes

To appeal your final grade or learn more about Bronx Community College’s Academic Grade Appeals Process.

Non-Academic Student Concerns Resolution

Non-Academic Student Concerns Resolution

To find assistance in resolving issues with non-academic matters in college service areas, including, but not limited to: Financial Aid, Registrar, Facilities, Personal, Library, Bursar, Student Life, CARES, etc.

Student Code of Conduct

Student Code of Conduct

To report a violation of the Student Code of Conduct, including but not limited to: theft, dishonesty, disruptive conduct, etc.

  • Link to CUNY’s Student Resources, Policies & Procedures

Title IX Sexual Misconduct

Title IX Sexual Misconduct

To report a concern of Title IX sexual harassment, sexual violence, interpersonal violence and/or stalking.

Where do you want to go now?

Start your search here

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