Institutional Leadership › Leadership: Senior
Below is table of frequencies for responses to items under the benchmark "Leadership: Senior" which is under the theme "Institutional Leadership".
All Faculty |
Tenured |
Pre-tenure |
Non-tenure Track |
Full Professor |
Associate Professor |
Men |
Women |
White |
Faculty of Color |
Asian/Asian-American |
Underrepresented Minorities |
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You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
You |
All |
Peer 1 |
Peer 2 |
Peer 3 |
Peer 4 |
Peer 5 |
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item |
item name |
response label |
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count |
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% |
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% |
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% |
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% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
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% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
count |
% |
Q180A |
Pres/Chancellor: Pace of decision making |
Very satisfied |
6 |
3.8
|
260 |
11.3
|
32 |
12.5
|
22 |
20.9
|
9 |
6.7
|
27 |
11.9
|
18 |
10.9
|
4 |
4.2
|
161 |
10.3
|
20 |
13.6
|
11 |
15.5
|
7 |
7.1
|
16 |
13.0
|
13 |
11.5
|
2 |
3.3
|
83 |
13.6
|
12 |
11.5
|
11 |
34.4
|
2 |
5.9
|
10 |
10.1
|
5 |
10.6
|
N<5 |
N<5
|
16 |
12.7
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
3 |
6.2
|
78 |
11.6
|
12 |
20.3
|
6 |
24.0
|
2 |
6.1
|
13 |
20.6
|
5 |
13.2
|
0 |
0
|
63 |
10.5
|
9 |
11.2
|
1 |
5.0
|
4 |
10.3
|
7 |
7.5
|
7 |
12.5
|
3 |
3.9
|
114 |
12.5
|
10 |
11.5
|
13 |
30.9
|
5 |
8.3
|
16 |
19.1
|
9 |
13.0
|
3 |
3.8
|
143 |
10.4
|
22 |
13.2
|
8 |
13.1
|
4 |
5.5
|
9 |
6.6
|
9 |
9.5
|
2 |
2.7
|
175 |
10.2
|
19 |
12.3
|
7 |
15.9
|
1 |
1.1
|
12 |
10.4
|
9 |
8.8
|
4 |
4.7
|
85 |
14.7
|
13 |
12.9
|
15 |
24.6
|
8 |
17.0
|
15 |
13.5
|
9 |
14.3
|
1 |
5.6
|
27 |
16.8
|
4 |
12.5
|
2 |
22.2
|
3 |
30.0
|
8 |
19.1
|
4 |
14.8
|
3 |
4.5
|
58 |
13.8
|
9 |
13.0
|
13 |
25.0
|
5 |
13.5
|
7 |
10.1
|
5 |
13.9
|
-- |
-- |
Satisfied |
34 |
21.4
|
683 |
29.6
|
78 |
30.5
|
32 |
30.5
|
26 |
19.3
|
60 |
26.6
|
40 |
24.2
|
18 |
18.9
|
452 |
28.8
|
44 |
29.9
|
22 |
31.0
|
15 |
15.3
|
30 |
24.4
|
25 |
22.1
|
16 |
26.2
|
197 |
32.2
|
32 |
30.8
|
10 |
31.2
|
11 |
32.4
|
29 |
29.3
|
13 |
27.7
|
N<5 |
N<5
|
34 |
27.0
|
2 |
40.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
2 |
40.0
|
6 |
12.5
|
189 |
28.0
|
15 |
25.4
|
4 |
16.0
|
7 |
21.2
|
13 |
20.6
|
9 |
23.7
|
8 |
20.5
|
181 |
30.1
|
25 |
31.2
|
9 |
45.0
|
7 |
17.9
|
28 |
29.8
|
11 |
19.6
|
17 |
21.8
|
256 |
28.1
|
26 |
29.9
|
11 |
26.2
|
9 |
15.0
|
20 |
23.8
|
15 |
21.7
|
17 |
21.2
|
424 |
30.9
|
52 |
31.1
|
21 |
34.4
|
17 |
23.3
|
39 |
28.5
|
24 |
25.3
|
12 |
16.2
|
512 |
29.8
|
39 |
25.2
|
15 |
34.1
|
17 |
19.3
|
29 |
25.2
|
27 |
26.5
|
22 |
25.9
|
170 |
29.3
|
39 |
38.6
|
17 |
27.9
|
9 |
19.1
|
31 |
27.9
|
13 |
20.6
|
6 |
33.3
|
48 |
29.8
|
11 |
34.4
|
2 |
22.2
|
3 |
30.0
|
13 |
30.9
|
6 |
22.2
|
16 |
23.9
|
122 |
29.1
|
28 |
40.6
|
15 |
28.9
|
6 |
16.2
|
18 |
26.1
|
7 |
19.4
|
-- |
-- |
Neither satisfied nor dissatisfied |
59 |
37.1
|
640 |
27.7
|
69 |
26.9
|
31 |
29.5
|
55 |
40.7
|
79 |
35.0
|
51 |
30.9
|
34 |
35.8
|
423 |
27.0
|
40 |
27.2
|
20 |
28.2
|
41 |
41.8
|
45 |
36.6
|
34 |
30.1
|
23 |
37.7
|
165 |
27.0
|
28 |
26.9
|
9 |
28.1
|
12 |
35.3
|
32 |
32.3
|
15 |
31.9
|
N<5 |
N<5
|
52 |
41.3
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
2 |
40.0
|
20 |
41.7
|
178 |
26.4
|
18 |
30.5
|
6 |
24.0
|
16 |
48.5
|
23 |
36.5
|
7 |
18.4
|
14 |
35.9
|
149 |
24.8
|
18 |
22.5
|
5 |
25.0
|
12 |
30.8
|
28 |
29.8
|
20 |
35.7
|
33 |
42.3
|
234 |
25.7
|
24 |
27.6
|
11 |
26.2
|
23 |
38.3
|
28 |
33.3
|
20 |
29.0
|
26 |
32.5
|
400 |
29.2
|
45 |
26.9
|
19 |
31.1
|
32 |
43.8
|
50 |
36.5
|
31 |
32.6
|
25 |
33.8
|
467 |
27.2
|
43 |
27.7
|
13 |
29.6
|
39 |
44.3
|
45 |
39.1
|
30 |
29.4
|
34 |
40.0
|
171 |
29.5
|
26 |
25.7
|
18 |
29.5
|
16 |
34.0
|
34 |
30.6
|
21 |
33.3
|
4 |
22.2
|
42 |
26.1
|
9 |
28.1
|
3 |
33.3
|
0 |
0
|
10 |
23.8
|
10 |
37.0
|
30 |
44.8
|
129 |
30.8
|
17 |
24.6
|
15 |
28.9
|
16 |
43.2
|
24 |
34.8
|
11 |
30.6
|
-- |
-- |
Dissatisfied |
32 |
20.1
|
356 |
15.4
|
39 |
15.2
|
13 |
12.4
|
13 |
9.6
|
23 |
10.2
|
28 |
17.0
|
21 |
22.1
|
265 |
16.9
|
19 |
12.9
|
11 |
15.5
|
11 |
11.2
|
14 |
11.4
|
22 |
19.5
|
10 |
16.4
|
78 |
12.8
|
19 |
18.3
|
2 |
6.2
|
1 |
2.9
|
9 |
9.1
|
6 |
12.8
|
N<5 |
N<5
|
13 |
10.3
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
10 |
20.8
|
118 |
17.5
|
5 |
8.5
|
5 |
20.0
|
3 |
9.1
|
6 |
9.5
|
9 |
23.7
|
8 |
20.5
|
103 |
17.1
|
15 |
18.8
|
4 |
20.0
|
5 |
12.8
|
13 |
13.8
|
10 |
17.9
|
11 |
14.1
|
134 |
14.7
|
9 |
10.3
|
6 |
14.3
|
4 |
6.7
|
5 |
6.0
|
10 |
14.5
|
20 |
25.0
|
216 |
15.8
|
29 |
17.4
|
7 |
11.5
|
8 |
11.0
|
18 |
13.1
|
18 |
18.9
|
20 |
27.0
|
288 |
16.8
|
30 |
19.4
|
5 |
11.4
|
8 |
9.1
|
14 |
12.2
|
18 |
17.6
|
12 |
14.1
|
66 |
11.4
|
9 |
8.9
|
8 |
13.1
|
5 |
10.6
|
9 |
8.1
|
10 |
15.9
|
1 |
5.6
|
16 |
9.9
|
0 |
0
|
2 |
22.2
|
1 |
10.0
|
3 |
7.1
|
3 |
11.1
|
11 |
16.4
|
50 |
11.9
|
9 |
13.0
|
6 |
11.5
|
4 |
10.8
|
6 |
8.7
|
7 |
19.4
|
-- |
-- |
Very dissatisfied |
17 |
10.7
|
216 |
9.4
|
19 |
7.4
|
4 |
3.8
|
14 |
10.4
|
17 |
7.5
|
11 |
6.7
|
13 |
13.7
|
178 |
11.3
|
16 |
10.9
|
4 |
5.6
|
12 |
12.2
|
10 |
8.1
|
10 |
8.8
|
4 |
6.6
|
35 |
5.7
|
3 |
2.9
|
0 |
0
|
2 |
5.9
|
7 |
7.1
|
1 |
2.1
|
N<5 |
N<5
|
3 |
2.4
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
7 |
14.6
|
74 |
11.0
|
7 |
11.9
|
2 |
8.0
|
3 |
9.1
|
5 |
7.9
|
5 |
13.2
|
6 |
15.4
|
61 |
10.1
|
8 |
10.0
|
1 |
5.0
|
5 |
12.8
|
7 |
7.5
|
3 |
5.4
|
8 |
10.3
|
109 |
12.0
|
10 |
11.5
|
1 |
2.4
|
7 |
11.7
|
6 |
7.1
|
5 |
7.2
|
9 |
11.2
|
102 |
7.5
|
8 |
4.8
|
3 |
4.9
|
7 |
9.6
|
10 |
7.3
|
6 |
6.3
|
11 |
14.9
|
173 |
10.1
|
15 |
9.7
|
2 |
4.5
|
11 |
12.5
|
8 |
7.0
|
8 |
7.8
|
6 |
7.1
|
40 |
6.9
|
4 |
4.0
|
2 |
3.3
|
3 |
6.4
|
9 |
8.1
|
3 |
4.8
|
3 |
16.7
|
8 |
5.0
|
2 |
6.2
|
0 |
0
|
2 |
20.0
|
2 |
4.8
|
1 |
3.7
|
3 |
4.5
|
32 |
7.6
|
2 |
2.9
|
2 |
3.9
|
1 |
2.7
|
7 |
10.1
|
2 |
5.6
|
-- |
-- |
Decline to answer |
8 |
5.0
|
102 |
4.4
|
10 |
3.9
|
2 |
1.9
|
14 |
10.4
|
10 |
4.4
|
7 |
4.2
|
3 |
3.2
|
67 |
4.3
|
5 |
3.4
|
2 |
2.8
|
9 |
9.2
|
6 |
4.9
|
3 |
2.6
|
5 |
8.2
|
32 |
5.2
|
5 |
4.8
|
0 |
0
|
5 |
14.7
|
4 |
4.0
|
4 |
8.5
|
N<5 |
N<5
|
3 |
2.4
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
32 |
4.8
|
1 |
1.7
|
2 |
8.0
|
2 |
6.1
|
3 |
4.8
|
1 |
2.6
|
2 |
5.1
|
29 |
4.8
|
4 |
5.0
|
0 |
0
|
4 |
10.3
|
5 |
5.3
|
2 |
3.6
|
5 |
6.4
|
44 |
4.8
|
5 |
5.8
|
0 |
0
|
9 |
15.0
|
6 |
7.1
|
4 |
5.8
|
3 |
3.8
|
55 |
4.0
|
5 |
3.0
|
2 |
3.3
|
4 |
5.5
|
4 |
2.9
|
3 |
3.2
|
4 |
5.4
|
78 |
4.5
|
6 |
3.9
|
2 |
4.5
|
10 |
11.4
|
4 |
3.5
|
5 |
4.9
|
4 |
4.7
|
24 |
4.1
|
4 |
4.0
|
0 |
0
|
4 |
8.5
|
6 |
5.4
|
2 |
3.2
|
1 |
5.6
|
8 |
5.0
|
3 |
9.4
|
0 |
0
|
0 |
0
|
2 |
4.8
|
0 |
0
|
3 |
4.5
|
16 |
3.8
|
1 |
1.4
|
0 |
0
|
4 |
10.8
|
4 |
5.8
|
2 |
5.6
|
-- |
-- |
Not applicable |
3 |
1.9
|
50 |
2.2
|
9 |
3.5
|
1 |
0.9
|
4 |
3.0
|
10 |
4.4
|
10 |
6.1
|
2 |
2.1
|
23 |
1.5
|
3 |
2.0
|
1 |
1.4
|
3 |
3.1
|
2 |
1.6
|
6 |
5.3
|
1 |
1.6
|
22 |
3.6
|
5 |
4.8
|
0 |
0
|
1 |
2.9
|
8 |
8.1
|
3 |
6.4
|
N<5 |
N<5
|
5 |
4.0
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
1 |
2.1
|
5 |
0.7
|
1 |
1.7
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
5.3
|
1 |
2.6
|
16 |
2.7
|
1 |
1.2
|
0 |
0
|
2 |
5.1
|
6 |
6.4
|
3 |
5.4
|
1 |
1.3
|
20 |
2.2
|
3 |
3.5
|
0 |
0
|
3 |
5.0
|
3 |
3.6
|
6 |
8.7
|
2 |
2.5
|
30 |
2.2
|
6 |
3.6
|
1 |
1.6
|
1 |
1.4
|
7 |
5.1
|
4 |
4.2
|
0 |
0
|
26 |
1.5
|
3 |
1.9
|
0 |
0
|
2 |
2.3
|
3 |
2.6
|
5 |
4.9
|
3 |
3.5
|
24 |
4.1
|
6 |
5.9
|
1 |
1.6
|
2 |
4.3
|
7 |
6.3
|
5 |
7.9
|
2 |
11.1
|
12 |
7.5
|
3 |
9.4
|
0 |
0
|
1 |
10.0
|
4 |
9.5
|
3 |
11.1
|
1 |
1.5
|
12 |
2.9
|
3 |
4.3
|
1 |
1.9
|
1 |
2.7
|
3 |
4.3
|
2 |
5.6
|
Q180B |
Pres/Chancellor: Stated priorities |
Very satisfied |
7 |
4.4
|
319 |
13.8
|
41 |
16.0
|
27 |
25.7
|
14 |
10.4
|
28 |
12.4
|
16 |
9.7
|
5 |
5.3
|
193 |
12.3
|
22 |
15.0
|
16 |
22.5
|
9 |
9.2
|
14 |
11.4
|
10 |
8.8
|
2 |
3.3
|
109 |
17.8
|
19 |
18.3
|
11 |
34.4
|
5 |
14.7
|
12 |
12.1
|
6 |
12.8
|
N<5 |
N<5
|
17 |
13.5
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
4 |
8.3
|
94 |
13.9
|
13 |
22.0
|
8 |
32.0
|
3 |
9.1
|
11 |
17.5
|
3 |
7.9
|
0 |
0
|
77 |
12.8
|
12 |
15.0
|
3 |
15.0
|
5 |
12.8
|
8 |
8.5
|
6 |
10.7
|
2 |
2.6
|
137 |
15.0
|
12 |
13.8
|
15 |
35.7
|
8 |
13.3
|
14 |
16.7
|
8 |
11.6
|
5 |
6.2
|
179 |
13.1
|
29 |
17.4
|
11 |
18.0
|
6 |
8.2
|
12 |
8.8
|
8 |
8.4
|
3 |
4.0
|
223 |
13.0
|
26 |
16.8
|
11 |
25.0
|
2 |
2.3
|
16 |
13.9
|
6 |
5.9
|
4 |
4.7
|
96 |
16.6
|
15 |
14.8
|
16 |
26.2
|
12 |
25.5
|
12 |
10.8
|
10 |
15.9
|
1 |
5.6
|
29 |
18.0
|
5 |
15.6
|
2 |
22.2
|
3 |
30.0
|
8 |
19.1
|
5 |
18.5
|
3 |
4.5
|
67 |
16.0
|
10 |
14.5
|
14 |
26.9
|
9 |
24.3
|
4 |
5.8
|
5 |
13.9
|
-- |
-- |
Satisfied |
44 |
27.7
|
742 |
32.2
|
80 |
31.2
|
35 |
33.3
|
35 |
25.9
|
69 |
30.5
|
43 |
26.1
|
19 |
20.0
|
486 |
31.0
|
42 |
28.6
|
20 |
28.2
|
25 |
25.5
|
33 |
26.8
|
27 |
23.9
|
24 |
39.3
|
211 |
34.5
|
35 |
33.6
|
14 |
43.8
|
10 |
29.4
|
34 |
34.3
|
13 |
27.7
|
N<5 |
N<5
|
45 |
35.7
|
3 |
60.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
3 |
60.0
|
8 |
16.7
|
197 |
29.2
|
14 |
23.7
|
2 |
8.0
|
10 |
30.3
|
14 |
22.2
|
11 |
28.9
|
9 |
23.1
|
187 |
31.1
|
21 |
26.2
|
9 |
45.0
|
6 |
15.4
|
32 |
34.0
|
10 |
17.9
|
22 |
28.2
|
280 |
30.7
|
21 |
24.1
|
12 |
28.6
|
13 |
21.7
|
26 |
30.9
|
18 |
26.1
|
22 |
27.5
|
458 |
33.4
|
59 |
35.3
|
22 |
36.1
|
22 |
30.1
|
41 |
29.9
|
25 |
26.3
|
17 |
23.0
|
548 |
31.9
|
37 |
23.9
|
15 |
34.1
|
28 |
31.8
|
32 |
27.8
|
30 |
29.4
|
27 |
31.8
|
194 |
33.5
|
43 |
42.6
|
20 |
32.8
|
7 |
14.9
|
37 |
33.3
|
13 |
20.6
|
6 |
33.3
|
54 |
33.5
|
12 |
37.5
|
4 |
44.4
|
3 |
30.0
|
12 |
28.6
|
7 |
25.9
|
21 |
31.3
|
140 |
33.4
|
31 |
44.9
|
16 |
30.8
|
4 |
10.8
|
25 |
36.2
|
6 |
16.7
|
-- |
-- |
Neither satisfied nor dissatisfied |
48 |
30.2
|
529 |
22.9
|
53 |
20.7
|
26 |
24.8
|
38 |
28.1
|
57 |
25.2
|
50 |
30.3
|
34 |
35.8
|
350 |
22.3
|
31 |
21.1
|
19 |
26.8
|
27 |
27.6
|
32 |
26.0
|
34 |
30.1
|
13 |
21.3
|
140 |
22.9
|
22 |
21.1
|
6 |
18.8
|
10 |
29.4
|
25 |
25.2
|
15 |
31.9
|
N<5 |
N<5
|
39 |
30.9
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
18 |
37.5
|
140 |
20.8
|
13 |
22.0
|
7 |
28.0
|
11 |
33.3
|
17 |
27.0
|
8 |
21.1
|
11 |
28.2
|
135 |
22.4
|
17 |
21.2
|
4 |
20.0
|
10 |
25.6
|
23 |
24.5
|
19 |
33.9
|
25 |
32.0
|
186 |
20.4
|
20 |
23.0
|
9 |
21.4
|
17 |
28.3
|
17 |
20.2
|
22 |
31.9
|
22 |
27.5
|
337 |
24.6
|
33 |
19.8
|
17 |
27.9
|
21 |
28.8
|
40 |
29.2
|
27 |
28.4
|
20 |
27.0
|
382 |
22.2
|
30 |
19.4
|
9 |
20.4
|
22 |
25.0
|
29 |
25.2
|
31 |
30.4
|
28 |
32.9
|
144 |
24.8
|
23 |
22.8
|
17 |
27.9
|
16 |
34.0
|
28 |
25.2
|
19 |
30.2
|
6 |
33.3
|
36 |
22.4
|
8 |
25.0
|
2 |
22.2
|
1 |
10.0
|
11 |
26.2
|
7 |
25.9
|
22 |
32.8
|
108 |
25.8
|
15 |
21.7
|
15 |
28.9
|
15 |
40.5
|
17 |
24.6
|
12 |
33.3
|
-- |
-- |
Dissatisfied |
30 |
18.9
|
367 |
15.9
|
42 |
16.4
|
9 |
8.6
|
14 |
10.4
|
32 |
14.2
|
33 |
20.0
|
20 |
21.1
|
281 |
17.9
|
29 |
19.7
|
8 |
11.3
|
10 |
10.2
|
19 |
15.4
|
28 |
24.8
|
9 |
14.8
|
72 |
11.8
|
12 |
11.5
|
1 |
3.1
|
2 |
5.9
|
13 |
13.1
|
5 |
10.6
|
N<5 |
N<5
|
14 |
11.1
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
10 |
20.8
|
133 |
19.7
|
13 |
22.0
|
6 |
24.0
|
4 |
12.1
|
11 |
17.5
|
9 |
23.7
|
9 |
23.1
|
102 |
16.9
|
14 |
17.5
|
0 |
0
|
5 |
12.8
|
14 |
14.9
|
15 |
26.8
|
14 |
17.9
|
149 |
16.4
|
17 |
19.5
|
4 |
9.5
|
6 |
10.0
|
13 |
15.5
|
9 |
13.0
|
16 |
20.0
|
214 |
15.6
|
25 |
15.0
|
5 |
8.2
|
7 |
9.6
|
19 |
13.9
|
24 |
25.3
|
19 |
25.7
|
298 |
17.3
|
35 |
22.6
|
5 |
11.4
|
11 |
12.5
|
20 |
17.4
|
20 |
19.6
|
11 |
12.9
|
68 |
11.7
|
7 |
6.9
|
4 |
6.6
|
3 |
6.4
|
12 |
10.8
|
13 |
20.6
|
0 |
0
|
18 |
11.2
|
1 |
3.1
|
1 |
11.1
|
0 |
0
|
3 |
7.1
|
4 |
14.8
|
11 |
16.4
|
50 |
11.9
|
6 |
8.7
|
3 |
5.8
|
3 |
8.1
|
9 |
13.0
|
9 |
25.0
|
-- |
-- |
Very dissatisfied |
19 |
11.9
|
229 |
9.9
|
26 |
10.2
|
6 |
5.7
|
18 |
13.3
|
25 |
11.1
|
10 |
6.1
|
12 |
12.6
|
189 |
12.1
|
19 |
12.9
|
6 |
8.4
|
16 |
16.3
|
18 |
14.6
|
8 |
7.1
|
7 |
11.5
|
36 |
5.9
|
7 |
6.7
|
0 |
0
|
2 |
5.9
|
7 |
7.1
|
2 |
4.3
|
N<5 |
N<5
|
4 |
3.2
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
7 |
14.6
|
79 |
11.7
|
5 |
8.5
|
1 |
4.0
|
3 |
9.1
|
7 |
11.1
|
4 |
10.5
|
6 |
15.4
|
68 |
11.3
|
12 |
15.0
|
4 |
20.0
|
7 |
17.9
|
11 |
11.7
|
3 |
5.4
|
10 |
12.8
|
107 |
11.8
|
11 |
12.6
|
2 |
4.8
|
7 |
11.7
|
6 |
7.1
|
5 |
7.2
|
9 |
11.2
|
116 |
8.5
|
13 |
7.8
|
4 |
6.6
|
11 |
15.1
|
18 |
13.1
|
5 |
5.3
|
11 |
14.9
|
182 |
10.6
|
20 |
12.9
|
3 |
6.8
|
14 |
15.9
|
13 |
11.3
|
7 |
6.9
|
8 |
9.4
|
43 |
7.4
|
6 |
5.9
|
3 |
4.9
|
4 |
8.5
|
12 |
10.8
|
3 |
4.8
|
3 |
16.7
|
8 |
5.0
|
2 |
6.2
|
0 |
0
|
2 |
20.0
|
2 |
4.8
|
1 |
3.7
|
5 |
7.5
|
35 |
8.3
|
4 |
5.8
|
3 |
5.8
|
2 |
5.4
|
10 |
14.5
|
2 |
5.6
|
-- |
-- |
Decline to answer |
10 |
6.3
|
90 |
3.9
|
9 |
3.5
|
1 |
0.9
|
14 |
10.4
|
9 |
4.0
|
8 |
4.8
|
4 |
4.2
|
57 |
3.6
|
4 |
2.7
|
1 |
1.4
|
9 |
9.2
|
6 |
4.9
|
3 |
2.6
|
6 |
9.8
|
30 |
4.9
|
5 |
4.8
|
0 |
0
|
5 |
14.7
|
3 |
3.0
|
5 |
10.6
|
N<5 |
N<5
|
3 |
2.4
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
27 |
4.0
|
1 |
1.7
|
1 |
4.0
|
2 |
6.1
|
3 |
4.8
|
1 |
2.6
|
3 |
7.7
|
26 |
4.3
|
4 |
5.0
|
0 |
0
|
5 |
12.8
|
4 |
4.3
|
2 |
3.6
|
5 |
6.4
|
39 |
4.3
|
4 |
4.6
|
0 |
0
|
8 |
13.3
|
6 |
7.1
|
4 |
5.8
|
5 |
6.2
|
48 |
3.5
|
5 |
3.0
|
1 |
1.6
|
5 |
6.8
|
3 |
2.2
|
4 |
4.2
|
4 |
5.4
|
70 |
4.1
|
5 |
3.2
|
1 |
2.3
|
11 |
12.5
|
4 |
3.5
|
6 |
5.9
|
6 |
7.1
|
20 |
3.5
|
4 |
4.0
|
0 |
0
|
3 |
6.4
|
5 |
4.5
|
2 |
3.2
|
1 |
5.6
|
7 |
4.3
|
3 |
9.4
|
0 |
0
|
0 |
0
|
2 |
4.8
|
0 |
0
|
5 |
7.5
|
13 |
3.1
|
1 |
1.4
|
0 |
0
|
3 |
8.1
|
3 |
4.3
|
2 |
5.6
|
-- |
-- |
Not applicable |
1 |
0.6
|
31 |
1.3
|
5 |
1.9
|
1 |
0.9
|
2 |
1.5
|
6 |
2.6
|
5 |
3.0
|
1 |
1.1
|
13 |
0.8
|
0 |
0
|
1 |
1.4
|
2 |
2.0
|
1 |
0.8
|
3 |
2.6
|
0 |
0
|
14 |
2.3
|
4 |
3.9
|
0 |
0
|
0 |
0
|
5 |
5.0
|
1 |
2.1
|
N<5 |
N<5
|
4 |
3.2
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
0 |
0
|
4 |
0.6
|
0 |
0
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
5.3
|
1 |
2.6
|
7 |
1.2
|
0 |
0
|
0 |
0
|
1 |
2.6
|
2 |
2.1
|
1 |
1.8
|
0 |
0
|
13 |
1.4
|
2 |
2.3
|
0 |
0
|
1 |
1.7
|
2 |
2.4
|
3 |
4.3
|
1 |
1.2
|
18 |
1.3
|
3 |
1.8
|
1 |
1.6
|
1 |
1.4
|
4 |
2.9
|
2 |
2.1
|
0 |
0
|
16 |
0.9
|
2 |
1.3
|
0 |
0
|
0 |
0
|
1 |
0.9
|
2 |
2.0
|
1 |
1.2
|
15 |
2.6
|
3 |
3.0
|
1 |
1.6
|
2 |
4.3
|
5 |
4.5
|
3 |
4.8
|
1 |
5.6
|
9 |
5.6
|
1 |
3.1
|
0 |
0
|
1 |
10.0
|
4 |
9.5
|
3 |
11.1
|
0 |
0
|
6 |
1.4
|
2 |
2.9
|
1 |
1.9
|
1 |
2.7
|
1 |
1.4
|
0 |
0
|
Q180C |
Pres/Chancellor: Communication of priorities |
Very satisfied |
5 |
3.1
|
335 |
14.5
|
44 |
17.2
|
26 |
24.8
|
20 |
14.8
|
31 |
13.7
|
20 |
12.1
|
3 |
3.2
|
194 |
12.4
|
22 |
15.0
|
14 |
19.7
|
14 |
14.3
|
15 |
12.2
|
14 |
12.4
|
2 |
3.3
|
120 |
19.6
|
22 |
21.1
|
12 |
37.5
|
6 |
17.6
|
15 |
15.2
|
6 |
12.8
|
N<5 |
N<5
|
21 |
16.7
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
2 |
4.2
|
91 |
13.5
|
12 |
20.3
|
7 |
28.0
|
4 |
12.1
|
11 |
17.5
|
4 |
10.5
|
0 |
0
|
77 |
12.8
|
11 |
13.8
|
2 |
10.0
|
7 |
17.9
|
9 |
9.6
|
8 |
14.3
|
1 |
1.3
|
148 |
16.2
|
15 |
17.2
|
15 |
35.7
|
8 |
13.3
|
16 |
19.1
|
9 |
13.0
|
4 |
5.0
|
184 |
13.4
|
29 |
17.4
|
10 |
16.4
|
12 |
16.4
|
13 |
9.5
|
11 |
11.6
|
2 |
2.7
|
233 |
13.6
|
26 |
16.8
|
11 |
25.0
|
8 |
9.1
|
18 |
15.7
|
9 |
8.8
|
3 |
3.5
|
102 |
17.6
|
18 |
17.8
|
15 |
24.6
|
12 |
25.5
|
13 |
11.7
|
11 |
17.5
|
1 |
5.6
|
29 |
18.0
|
6 |
18.8
|
1 |
11.1
|
3 |
30.0
|
7 |
16.7
|
5 |
18.5
|
2 |
3.0
|
73 |
17.4
|
12 |
17.4
|
14 |
26.9
|
9 |
24.3
|
6 |
8.7
|
6 |
16.7
|
-- |
-- |
Satisfied |
46 |
28.9
|
695 |
30.1
|
78 |
30.5
|
34 |
32.4
|
37 |
27.4
|
60 |
26.6
|
41 |
24.9
|
30 |
31.6
|
463 |
29.5
|
39 |
26.5
|
22 |
31.0
|
25 |
25.5
|
33 |
26.8
|
26 |
23.0
|
16 |
26.2
|
191 |
31.2
|
36 |
34.6
|
10 |
31.2
|
11 |
32.4
|
25 |
25.2
|
12 |
25.5
|
N<5 |
N<5
|
41 |
32.5
|
3 |
60.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
3 |
60.0
|
13 |
27.1
|
191 |
28.3
|
14 |
23.7
|
3 |
12.0
|
12 |
36.4
|
14 |
22.2
|
9 |
23.7
|
11 |
28.2
|
172 |
28.6
|
20 |
25.0
|
9 |
45.0
|
3 |
7.7
|
25 |
26.6
|
12 |
21.4
|
27 |
34.6
|
259 |
28.4
|
21 |
24.1
|
9 |
21.4
|
18 |
30.0
|
27 |
32.1
|
18 |
26.1
|
19 |
23.8
|
432 |
31.5
|
57 |
34.1
|
24 |
39.3
|
19 |
26.0
|
32 |
23.4
|
22 |
23.2
|
15 |
20.3
|
522 |
30.4
|
42 |
27.1
|
15 |
34.1
|
28 |
31.8
|
30 |
26.1
|
29 |
28.4
|
31 |
36.5
|
173 |
29.8
|
36 |
35.6
|
19 |
31.1
|
9 |
19.1
|
30 |
27.0
|
12 |
19.1
|
7 |
38.9
|
46 |
28.6
|
5 |
15.6
|
5 |
55.6
|
3 |
30.0
|
12 |
28.6
|
5 |
18.5
|
24 |
35.8
|
127 |
30.3
|
31 |
44.9
|
14 |
26.9
|
6 |
16.2
|
18 |
26.1
|
7 |
19.4
|
-- |
-- |
Neither satisfied nor dissatisfied |
41 |
25.8
|
516 |
22.4
|
62 |
24.2
|
26 |
24.8
|
33 |
24.4
|
59 |
26.1
|
46 |
27.9
|
23 |
24.2
|
354 |
22.6
|
40 |
27.2
|
19 |
26.8
|
24 |
24.5
|
33 |
26.8
|
31 |
27.4
|
17 |
27.9
|
132 |
21.6
|
22 |
21.1
|
7 |
21.9
|
8 |
23.5
|
25 |
25.2
|
14 |
29.8
|
N<5 |
N<5
|
30 |
23.8
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
14 |
29.2
|
150 |
22.3
|
17 |
28.8
|
7 |
28.0
|
10 |
30.3
|
17 |
27.0
|
10 |
26.3
|
8 |
20.5
|
134 |
22.3
|
18 |
22.5
|
5 |
25.0
|
10 |
25.6
|
25 |
26.6
|
16 |
28.6
|
19 |
24.4
|
200 |
21.9
|
25 |
28.7
|
12 |
28.6
|
12 |
20.0
|
18 |
21.4
|
21 |
30.4
|
22 |
27.5
|
312 |
22.8
|
37 |
22.2
|
14 |
22.9
|
21 |
28.8
|
40 |
29.2
|
25 |
26.3
|
21 |
28.4
|
364 |
21.2
|
37 |
23.9
|
10 |
22.7
|
19 |
21.6
|
26 |
22.6
|
24 |
23.5
|
20 |
23.5
|
150 |
25.9
|
25 |
24.8
|
16 |
26.2
|
14 |
29.8
|
33 |
29.7
|
22 |
34.9
|
5 |
27.8
|
43 |
26.7
|
11 |
34.4
|
2 |
22.2
|
1 |
10.0
|
13 |
30.9
|
10 |
37.0
|
15 |
22.4
|
107 |
25.5
|
14 |
20.3
|
14 |
26.9
|
13 |
35.1
|
20 |
29.0
|
12 |
33.3
|
-- |
-- |
Dissatisfied |
38 |
23.9
|
377 |
16.3
|
36 |
14.1
|
10 |
9.5
|
15 |
11.1
|
41 |
18.1
|
31 |
18.8
|
20 |
21.1
|
275 |
17.5
|
23 |
15.7
|
7 |
9.9
|
11 |
11.2
|
23 |
18.7
|
23 |
20.4
|
16 |
26.2
|
84 |
13.7
|
12 |
11.5
|
3 |
9.4
|
3 |
8.8
|
18 |
18.2
|
8 |
17.0
|
N<5 |
N<5
|
18 |
14.3
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
11 |
22.9
|
117 |
17.4
|
9 |
15.2
|
3 |
12.0
|
3 |
9.1
|
13 |
20.6
|
9 |
23.7
|
10 |
25.6
|
110 |
18.3
|
17 |
21.2
|
1 |
5.0
|
6 |
15.4
|
19 |
20.2
|
9 |
16.1
|
15 |
19.2
|
128 |
14.1
|
12 |
13.8
|
4 |
9.5
|
7 |
11.7
|
12 |
14.3
|
8 |
11.6
|
22 |
27.5
|
245 |
17.9
|
24 |
14.4
|
6 |
9.8
|
8 |
11.0
|
29 |
21.2
|
23 |
24.2
|
18 |
24.3
|
298 |
17.3
|
24 |
15.5
|
4 |
9.1
|
12 |
13.6
|
24 |
20.9
|
22 |
21.6
|
20 |
23.5
|
77 |
13.3
|
12 |
11.9
|
6 |
9.8
|
3 |
6.4
|
17 |
15.3
|
9 |
14.3
|
0 |
0
|
22 |
13.7
|
7 |
21.9
|
0 |
0
|
0 |
0
|
3 |
7.1
|
4 |
14.8
|
20 |
29.9
|
55 |
13.1
|
5 |
7.2
|
6 |
11.5
|
3 |
8.1
|
14 |
20.3
|
5 |
13.9
|
-- |
-- |
Very dissatisfied |
21 |
13.2
|
278 |
12.1
|
25 |
9.8
|
8 |
7.6
|
18 |
13.3
|
23 |
10.2
|
16 |
9.7
|
15 |
15.8
|
221 |
14.1
|
19 |
12.9
|
8 |
11.3
|
16 |
16.3
|
14 |
11.4
|
14 |
12.4
|
6 |
9.8
|
48 |
7.8
|
6 |
5.8
|
0 |
0
|
2 |
5.9
|
9 |
9.1
|
2 |
4.3
|
N<5 |
N<5
|
9 |
7.1
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
7 |
14.6
|
96 |
14.2
|
6 |
10.2
|
4 |
16.0
|
3 |
9.1
|
5 |
7.9
|
4 |
10.5
|
7 |
17.9
|
82 |
13.6
|
11 |
13.8
|
3 |
15.0
|
9 |
23.1
|
11 |
11.7
|
8 |
14.3
|
11 |
14.1
|
132 |
14.5
|
9 |
10.3
|
2 |
4.8
|
7 |
11.7
|
5 |
6.0
|
7 |
10.1
|
10 |
12.5
|
138 |
10.1
|
14 |
8.4
|
6 |
9.8
|
10 |
13.7
|
17 |
12.4
|
9 |
9.5
|
14 |
18.9
|
226 |
13.2
|
20 |
12.9
|
3 |
6.8
|
14 |
15.9
|
13 |
11.3
|
11 |
10.8
|
7 |
8.2
|
48 |
8.3
|
5 |
5.0
|
5 |
8.2
|
4 |
8.5
|
10 |
9.0
|
5 |
7.9
|
4 |
22.2
|
9 |
5.6
|
1 |
3.1
|
1 |
11.1
|
2 |
20.0
|
2 |
4.8
|
1 |
3.7
|
3 |
4.5
|
39 |
9.3
|
4 |
5.8
|
4 |
7.7
|
2 |
5.4
|
8 |
11.6
|
4 |
11.1
|
-- |
-- |
Decline to answer |
8 |
5.0
|
82 |
3.5
|
8 |
3.1
|
1 |
0.9
|
11 |
8.2
|
7 |
3.1
|
7 |
4.2
|
4 |
4.2
|
54 |
3.4
|
4 |
2.7
|
1 |
1.4
|
8 |
8.2
|
4 |
3.2
|
3 |
2.6
|
4 |
6.6
|
25 |
4.1
|
4 |
3.9
|
0 |
0
|
3 |
8.8
|
3 |
3.0
|
4 |
8.5
|
N<5 |
N<5
|
3 |
2.4
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
26 |
3.9
|
1 |
1.7
|
1 |
4.0
|
1 |
3.0
|
3 |
4.8
|
1 |
2.6
|
3 |
7.7
|
22 |
3.6
|
3 |
3.8
|
0 |
0
|
4 |
10.3
|
3 |
3.2
|
2 |
3.6
|
5 |
6.4
|
34 |
3.7
|
4 |
4.6
|
0 |
0
|
7 |
11.7
|
4 |
4.8
|
4 |
5.8
|
3 |
3.8
|
45 |
3.3
|
4 |
2.4
|
1 |
1.6
|
3 |
4.1
|
3 |
2.2
|
3 |
3.2
|
4 |
5.4
|
62 |
3.6
|
5 |
3.2
|
1 |
2.3
|
7 |
8.0
|
3 |
2.6
|
5 |
4.9
|
4 |
4.7
|
20 |
3.5
|
3 |
3.0
|
0 |
0
|
4 |
8.5
|
4 |
3.6
|
2 |
3.2
|
1 |
5.6
|
7 |
4.3
|
2 |
6.2
|
0 |
0
|
1 |
10.0
|
2 |
4.8
|
0 |
0
|
3 |
4.5
|
13 |
3.1
|
1 |
1.4
|
0 |
0
|
3 |
8.1
|
2 |
2.9
|
2 |
5.6
|
-- |
-- |
Not applicable |
0 |
0
|
24 |
1.0
|
3 |
1.2
|
0 |
0
|
1 |
0.7
|
5 |
2.2
|
4 |
2.4
|
0 |
0
|
8 |
0.5
|
0 |
0
|
0 |
0
|
0 |
0
|
1 |
0.8
|
2 |
1.8
|
0 |
0
|
12 |
2.0
|
2 |
1.9
|
0 |
0
|
1 |
2.9
|
4 |
4.0
|
1 |
2.1
|
N<5 |
N<5
|
4 |
3.2
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
0 |
0
|
3 |
0.5
|
0 |
0
|
0 |
0
|
0 |
0
|
0 |
0
|
1 |
2.6
|
0 |
0
|
5 |
0.8
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
2.1
|
1 |
1.8
|
0 |
0
|
10 |
1.1
|
1 |
1.1
|
0 |
0
|
1 |
1.7
|
2 |
2.4
|
2 |
2.9
|
0 |
0
|
14 |
1.0
|
2 |
1.2
|
0 |
0
|
0 |
0
|
3 |
2.2
|
2 |
2.1
|
0 |
0
|
14 |
0.8
|
1 |
0.7
|
0 |
0
|
0 |
0
|
1 |
0.9
|
2 |
2.0
|
0 |
0
|
10 |
1.7
|
2 |
2.0
|
0 |
0
|
1 |
2.1
|
4 |
3.6
|
2 |
3.2
|
0 |
0
|
5 |
3.1
|
0 |
0
|
0 |
0
|
0 |
0
|
3 |
7.1
|
2 |
7.4
|
0 |
0
|
5 |
1.2
|
2 |
2.9
|
0 |
0
|
1 |
2.7
|
1 |
1.4
|
0 |
0
|
Q180L |
CAO: Pace of decision making |
Very satisfied |
5 |
3.1
|
294 |
12.7
|
29 |
11.3
|
30 |
28.6
|
11 |
8.2
|
28 |
12.4
|
13 |
7.9
|
3 |
3.2
|
178 |
11.3
|
17 |
11.6
|
17 |
23.9
|
9 |
9.2
|
17 |
13.8
|
8 |
7.1
|
2 |
3.3
|
93 |
15.2
|
11 |
10.6
|
13 |
40.6
|
2 |
5.9
|
10 |
10.1
|
5 |
10.6
|
N<5 |
N<5
|
23 |
18.2
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
2 |
4.2
|
87 |
12.9
|
10 |
16.9
|
8 |
32.0
|
3 |
9.1
|
12 |
19.1
|
3 |
7.9
|
0 |
0
|
68 |
11.3
|
6 |
7.5
|
4 |
20.0
|
5 |
12.8
|
9 |
9.6
|
4 |
7.1
|
1 |
1.3
|
130 |
14.3
|
10 |
11.5
|
17 |
40.5
|
4 |
6.7
|
15 |
17.9
|
6 |
8.7
|
4 |
5.0
|
160 |
11.7
|
19 |
11.4
|
12 |
19.7
|
7 |
9.6
|
11 |
8.0
|
7 |
7.4
|
1 |
1.4
|
202 |
11.8
|
14 |
9.0
|
11 |
25.0
|
1 |
1.1
|
11 |
9.6
|
6 |
5.9
|
4 |
4.7
|
92 |
15.9
|
15 |
14.8
|
19 |
31.1
|
10 |
21.3
|
17 |
15.3
|
7 |
11.1
|
2 |
11.1
|
30 |
18.6
|
6 |
18.8
|
2 |
22.2
|
4 |
40.0
|
8 |
19.1
|
5 |
18.5
|
2 |
3.0
|
62 |
14.8
|
9 |
13.0
|
17 |
32.7
|
6 |
16.2
|
9 |
13.0
|
2 |
5.6
|
-- |
-- |
Satisfied |
42 |
26.4
|
734 |
31.8
|
83 |
32.4
|
38 |
36.2
|
36 |
26.7
|
71 |
31.4
|
44 |
26.7
|
24 |
25.3
|
481 |
30.7
|
46 |
31.3
|
25 |
35.2
|
24 |
24.5
|
41 |
33.3
|
28 |
24.8
|
18 |
29.5
|
199 |
32.5
|
35 |
33.6
|
11 |
34.4
|
11 |
32.4
|
28 |
28.3
|
13 |
27.7
|
N<5 |
N<5
|
54 |
42.9
|
2 |
40.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
3 |
60.0
|
17 |
35.4
|
212 |
31.4
|
22 |
37.3
|
6 |
24.0
|
10 |
30.3
|
17 |
27.0
|
12 |
31.6
|
6 |
15.4
|
177 |
29.4
|
23 |
28.8
|
10 |
50.0
|
7 |
17.9
|
31 |
33.0
|
14 |
25.0
|
23 |
29.5
|
285 |
31.3
|
32 |
36.8
|
11 |
26.2
|
19 |
31.7
|
28 |
33.3
|
16 |
23.2
|
19 |
23.8
|
444 |
32.4
|
51 |
30.5
|
26 |
42.6
|
17 |
23.3
|
41 |
29.9
|
27 |
28.4
|
18 |
24.3
|
552 |
32.1
|
48 |
31.0
|
19 |
43.2
|
23 |
26.1
|
38 |
33.0
|
32 |
31.4
|
24 |
28.2
|
182 |
31.4
|
35 |
34.6
|
19 |
31.1
|
13 |
27.7
|
33 |
29.7
|
12 |
19.1
|
7 |
38.9
|
45 |
27.9
|
8 |
25.0
|
4 |
44.4
|
2 |
20.0
|
13 |
30.9
|
4 |
14.8
|
17 |
25.4
|
137 |
32.7
|
27 |
39.1
|
15 |
28.9
|
11 |
29.7
|
20 |
29.0
|
8 |
22.2
|
-- |
-- |
Neither satisfied nor dissatisfied |
62 |
39.0
|
580 |
25.1
|
73 |
28.5
|
24 |
22.9
|
36 |
26.7
|
74 |
32.7
|
56 |
33.9
|
34 |
35.8
|
387 |
24.7
|
42 |
28.6
|
17 |
23.9
|
24 |
24.5
|
37 |
30.1
|
39 |
34.5
|
25 |
41.0
|
163 |
26.6
|
31 |
29.8
|
7 |
21.9
|
11 |
32.4
|
36 |
36.4
|
16 |
34.0
|
N<5 |
N<5
|
30 |
23.8
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
14 |
29.2
|
140 |
20.8
|
12 |
20.3
|
6 |
24.0
|
9 |
27.3
|
20 |
31.8
|
8 |
21.1
|
17 |
43.6
|
172 |
28.6
|
30 |
37.5
|
3 |
15.0
|
8 |
20.5
|
29 |
30.9
|
22 |
39.3
|
34 |
43.6
|
203 |
22.3
|
20 |
23.0
|
9 |
21.4
|
12 |
20.0
|
23 |
27.4
|
24 |
34.8
|
28 |
35.0
|
372 |
27.1
|
53 |
31.7
|
15 |
24.6
|
24 |
32.9
|
51 |
37.2
|
32 |
33.7
|
26 |
35.1
|
421 |
24.5
|
42 |
27.1
|
9 |
20.4
|
24 |
27.3
|
43 |
37.4
|
31 |
30.4
|
36 |
42.4
|
156 |
26.9
|
31 |
30.7
|
15 |
24.6
|
12 |
25.5
|
31 |
27.9
|
25 |
39.7
|
5 |
27.8
|
47 |
29.2
|
9 |
28.1
|
2 |
22.2
|
2 |
20.0
|
11 |
26.2
|
11 |
40.7
|
31 |
46.3
|
109 |
26.0
|
22 |
31.9
|
13 |
25.0
|
10 |
27.0
|
20 |
29.0
|
14 |
38.9
|
-- |
-- |
Dissatisfied |
26 |
16.4
|
321 |
13.9
|
35 |
13.7
|
6 |
5.7
|
18 |
13.3
|
24 |
10.6
|
20 |
12.1
|
18 |
18.9
|
245 |
15.6
|
21 |
14.3
|
5 |
7.0
|
16 |
16.3
|
11 |
8.9
|
16 |
14.2
|
8 |
13.1
|
67 |
10.9
|
13 |
12.5
|
1 |
3.1
|
1 |
2.9
|
13 |
13.1
|
4 |
8.5
|
N<5 |
N<5
|
9 |
7.1
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
4 |
8.3
|
108 |
16.0
|
8 |
13.6
|
1 |
4.0
|
6 |
18.2
|
4 |
6.3
|
6 |
15.8
|
11 |
28.2
|
86 |
14.3
|
9 |
11.2
|
2 |
10.0
|
7 |
17.9
|
13 |
13.8
|
7 |
12.5
|
6 |
7.7
|
116 |
12.7
|
10 |
11.5
|
3 |
7.1
|
9 |
15.0
|
8 |
9.5
|
6 |
8.7
|
19 |
23.8
|
202 |
14.7
|
24 |
14.4
|
3 |
4.9
|
8 |
11.0
|
16 |
11.7
|
14 |
14.7
|
13 |
17.6
|
254 |
14.8
|
26 |
16.8
|
3 |
6.8
|
15 |
17.1
|
11 |
9.6
|
12 |
11.8
|
13 |
15.3
|
66 |
11.4
|
9 |
8.9
|
3 |
4.9
|
3 |
6.4
|
13 |
11.7
|
8 |
12.7
|
2 |
11.1
|
14 |
8.7
|
2 |
6.2
|
0 |
0
|
0 |
0
|
4 |
9.5
|
3 |
11.1
|
11 |
16.4
|
52 |
12.4
|
7 |
10.1
|
3 |
5.8
|
3 |
8.1
|
9 |
13.0
|
5 |
13.9
|
-- |
-- |
Very dissatisfied |
14 |
8.8
|
235 |
10.2
|
19 |
7.4
|
4 |
3.8
|
23 |
17.0
|
13 |
5.8
|
13 |
7.9
|
12 |
12.6
|
193 |
12.3
|
15 |
10.2
|
4 |
5.6
|
18 |
18.4
|
10 |
8.1
|
13 |
11.5
|
2 |
3.3
|
39 |
6.4
|
4 |
3.9
|
0 |
0
|
5 |
14.7
|
3 |
3.0
|
0 |
0
|
N<5 |
N<5
|
3 |
2.4
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
9 |
18.8
|
96 |
14.2
|
6 |
10.2
|
2 |
8.0
|
4 |
12.1
|
6 |
9.5
|
6 |
15.8
|
3 |
7.7
|
56 |
9.3
|
8 |
10.0
|
1 |
5.0
|
8 |
20.5
|
5 |
5.3
|
5 |
8.9
|
8 |
10.3
|
115 |
12.6
|
8 |
9.2
|
2 |
4.8
|
9 |
15.0
|
3 |
3.6
|
7 |
10.1
|
6 |
7.5
|
112 |
8.2
|
10 |
6.0
|
2 |
3.3
|
13 |
17.8
|
9 |
6.6
|
6 |
6.3
|
11 |
14.9
|
191 |
11.1
|
15 |
9.7
|
1 |
2.3
|
17 |
19.3
|
7 |
6.1
|
11 |
10.8
|
3 |
3.5
|
40 |
6.9
|
4 |
4.0
|
3 |
4.9
|
6 |
12.8
|
6 |
5.4
|
2 |
3.2
|
1 |
5.6
|
8 |
5.0
|
2 |
6.2
|
1 |
11.1
|
2 |
20.0
|
1 |
2.4
|
0 |
0
|
2 |
3.0
|
32 |
7.6
|
2 |
2.9
|
2 |
3.9
|
4 |
10.8
|
5 |
7.2
|
2 |
5.6
|
-- |
-- |
Decline to answer |
8 |
5.0
|
95 |
4.1
|
8 |
3.1
|
2 |
1.9
|
8 |
5.9
|
9 |
4.0
|
9 |
5.5
|
3 |
3.2
|
61 |
3.9
|
4 |
2.7
|
2 |
2.8
|
5 |
5.1
|
6 |
4.9
|
2 |
1.8
|
5 |
8.2
|
32 |
5.2
|
4 |
3.9
|
0 |
0
|
3 |
8.8
|
3 |
3.0
|
7 |
14.9
|
N<5 |
N<5
|
2 |
1.6
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
25 |
3.7
|
1 |
1.7
|
2 |
8.0
|
1 |
3.0
|
4 |
6.3
|
1 |
2.6
|
2 |
5.1
|
28 |
4.7
|
3 |
3.8
|
0 |
0
|
2 |
5.1
|
4 |
4.3
|
1 |
1.8
|
5 |
6.4
|
41 |
4.5
|
4 |
4.6
|
0 |
0
|
5 |
8.3
|
5 |
6.0
|
4 |
5.8
|
3 |
3.8
|
53 |
3.9
|
4 |
2.4
|
2 |
3.3
|
3 |
4.1
|
4 |
2.9
|
5 |
5.3
|
4 |
5.4
|
73 |
4.2
|
5 |
3.2
|
1 |
2.3
|
6 |
6.8
|
4 |
3.5
|
6 |
5.9
|
4 |
4.7
|
22 |
3.8
|
3 |
3.0
|
1 |
1.6
|
2 |
4.3
|
5 |
4.5
|
3 |
4.8
|
0 |
0
|
6 |
3.7
|
2 |
6.2
|
0 |
0
|
0 |
0
|
2 |
4.8
|
0 |
0
|
4 |
6.0
|
16 |
3.8
|
1 |
1.4
|
1 |
1.9
|
2 |
5.4
|
3 |
4.3
|
3 |
8.3
|
-- |
-- |
Not applicable |
2 |
1.3
|
48 |
2.1
|
9 |
3.5
|
1 |
0.9
|
3 |
2.2
|
7 |
3.1
|
10 |
6.1
|
1 |
1.1
|
24 |
1.5
|
2 |
1.4
|
1 |
1.4
|
2 |
2.0
|
1 |
0.8
|
7 |
6.2
|
1 |
1.6
|
19 |
3.1
|
6 |
5.8
|
0 |
0
|
1 |
2.9
|
6 |
6.1
|
2 |
4.3
|
N<5 |
N<5
|
5 |
4.0
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
1 |
2.1
|
6 |
0.9
|
0 |
0
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
5.3
|
0 |
0
|
15 |
2.5
|
1 |
1.2
|
0 |
0
|
2 |
5.1
|
3 |
3.2
|
3 |
5.4
|
1 |
1.3
|
21 |
2.3
|
3 |
3.5
|
0 |
0
|
2 |
3.3
|
2 |
2.4
|
6 |
8.7
|
1 |
1.2
|
27 |
2.0
|
6 |
3.6
|
1 |
1.6
|
1 |
1.4
|
5 |
3.6
|
4 |
4.2
|
1 |
1.4
|
26 |
1.5
|
5 |
3.2
|
0 |
0
|
2 |
2.3
|
1 |
0.9
|
4 |
3.9
|
1 |
1.2
|
22 |
3.8
|
4 |
4.0
|
1 |
1.6
|
1 |
2.1
|
6 |
5.4
|
6 |
9.5
|
1 |
5.6
|
11 |
6.8
|
3 |
9.4
|
0 |
0
|
0 |
0
|
3 |
7.1
|
4 |
14.8
|
0 |
0
|
11 |
2.6
|
1 |
1.4
|
1 |
1.9
|
1 |
2.7
|
3 |
4.3
|
2 |
5.6
|
Q180M |
CAO: Stated priorities |
Very satisfied |
5 |
3.1
|
332 |
14.4
|
28 |
10.9
|
31 |
29.5
|
15 |
11.1
|
30 |
13.3
|
13 |
7.9
|
3 |
3.2
|
210 |
13.4
|
14 |
9.5
|
19 |
26.8
|
12 |
12.2
|
16 |
13.0
|
8 |
7.1
|
2 |
3.3
|
100 |
16.3
|
13 |
12.5
|
12 |
37.5
|
3 |
8.8
|
13 |
13.1
|
5 |
10.6
|
N<5 |
N<5
|
22 |
17.5
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
2 |
4.2
|
98 |
14.5
|
10 |
16.9
|
10 |
40.0
|
3 |
9.1
|
12 |
19.1
|
3 |
7.9
|
0 |
0
|
82 |
13.6
|
4 |
5.0
|
5 |
25.0
|
8 |
20.5
|
9 |
9.6
|
4 |
7.1
|
2 |
2.6
|
138 |
15.2
|
9 |
10.3
|
14 |
33.3
|
6 |
10.0
|
14 |
16.7
|
7 |
10.1
|
3 |
3.8
|
189 |
13.8
|
19 |
11.4
|
16 |
26.2
|
9 |
12.3
|
14 |
10.2
|
6 |
6.3
|
2 |
2.7
|
242 |
14.1
|
13 |
8.4
|
14 |
31.8
|
5 |
5.7
|
14 |
12.2
|
6 |
5.9
|
3 |
3.5
|
90 |
15.5
|
15 |
14.8
|
17 |
27.9
|
10 |
21.3
|
16 |
14.4
|
7 |
11.1
|
1 |
5.6
|
28 |
17.4
|
5 |
15.6
|
1 |
11.1
|
4 |
40.0
|
8 |
19.1
|
5 |
18.5
|
2 |
3.0
|
62 |
14.8
|
10 |
14.5
|
16 |
30.8
|
6 |
16.2
|
8 |
11.6
|
2 |
5.6
|
-- |
-- |
Satisfied |
50 |
31.4
|
756 |
32.8
|
80 |
31.2
|
40 |
38.1
|
36 |
26.7
|
68 |
30.1
|
53 |
32.1
|
25 |
26.3
|
482 |
30.7
|
45 |
30.6
|
25 |
35.2
|
23 |
23.5
|
36 |
29.3
|
32 |
28.3
|
24 |
39.3
|
216 |
35.3
|
33 |
31.7
|
13 |
40.6
|
12 |
35.3
|
29 |
29.3
|
18 |
38.3
|
N<5 |
N<5
|
58 |
46.0
|
2 |
40.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
3 |
60.0
|
18 |
37.5
|
202 |
30.0
|
19 |
32.2
|
4 |
16.0
|
10 |
30.3
|
12 |
19.1
|
12 |
31.6
|
7 |
17.9
|
183 |
30.4
|
22 |
27.5
|
10 |
50.0
|
4 |
10.3
|
33 |
35.1
|
17 |
30.4
|
25 |
32.0
|
298 |
32.7
|
28 |
32.2
|
14 |
33.3
|
17 |
28.3
|
27 |
32.1
|
21 |
30.4
|
25 |
31.2
|
454 |
33.1
|
52 |
31.1
|
25 |
41.0
|
19 |
26.0
|
39 |
28.5
|
31 |
32.6
|
20 |
27.0
|
563 |
32.8
|
44 |
28.4
|
18 |
40.9
|
23 |
26.1
|
37 |
32.2
|
34 |
33.3
|
30 |
35.3
|
193 |
33.3
|
36 |
35.6
|
22 |
36.1
|
13 |
27.7
|
31 |
27.9
|
19 |
30.2
|
8 |
44.4
|
49 |
30.4
|
8 |
25.0
|
5 |
55.6
|
2 |
20.0
|
9 |
21.4
|
7 |
25.9
|
22 |
32.8
|
144 |
34.4
|
28 |
40.6
|
17 |
32.7
|
11 |
29.7
|
22 |
31.9
|
12 |
33.3
|
-- |
-- |
Neither satisfied nor dissatisfied |
59 |
37.1
|
549 |
23.8
|
70 |
27.3
|
20 |
19.1
|
34 |
25.2
|
64 |
28.3
|
47 |
28.5
|
37 |
39.0
|
361 |
23.0
|
40 |
27.2
|
16 |
22.5
|
23 |
23.5
|
30 |
24.4
|
32 |
28.3
|
20 |
32.8
|
160 |
26.1
|
30 |
28.9
|
4 |
12.5
|
10 |
29.4
|
34 |
34.3
|
14 |
29.8
|
N<5 |
N<5
|
28 |
22.2
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
13 |
27.1
|
137 |
20.3
|
11 |
18.6
|
7 |
28.0
|
10 |
30.3
|
19 |
30.2
|
9 |
23.7
|
18 |
46.1
|
147 |
24.4
|
28 |
35.0
|
2 |
10.0
|
9 |
23.1
|
25 |
26.6
|
14 |
25.0
|
30 |
38.5
|
191 |
21.0
|
19 |
21.8
|
8 |
19.1
|
12 |
20.0
|
20 |
23.8
|
24 |
34.8
|
28 |
35.0
|
353 |
25.8
|
51 |
30.5
|
12 |
19.7
|
22 |
30.1
|
44 |
32.1
|
23 |
24.2
|
25 |
33.8
|
386 |
22.4
|
39 |
25.2
|
8 |
18.2
|
21 |
23.9
|
31 |
27.0
|
27 |
26.5
|
34 |
40.0
|
160 |
27.6
|
31 |
30.7
|
12 |
19.7
|
13 |
27.7
|
33 |
29.7
|
20 |
31.8
|
7 |
38.9
|
43 |
26.7
|
11 |
34.4
|
0 |
0
|
1 |
10.0
|
15 |
35.7
|
7 |
25.9
|
27 |
40.3
|
117 |
27.9
|
20 |
29.0
|
12 |
23.1
|
12 |
32.4
|
18 |
26.1
|
13 |
36.1
|
-- |
-- |
Dissatisfied |
20 |
12.6
|
313 |
13.6
|
36 |
14.1
|
6 |
5.7
|
19 |
14.1
|
32 |
14.2
|
26 |
15.8
|
14 |
14.7
|
258 |
16.4
|
27 |
18.4
|
4 |
5.6
|
16 |
16.3
|
21 |
17.1
|
23 |
20.4
|
6 |
9.8
|
48 |
7.8
|
8 |
7.7
|
2 |
6.2
|
3 |
8.8
|
11 |
11.1
|
3 |
6.4
|
N<5 |
N<5
|
7 |
5.6
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
4 |
8.3
|
120 |
17.8
|
13 |
22.0
|
1 |
4.0
|
5 |
15.2
|
11 |
17.5
|
6 |
15.8
|
8 |
20.5
|
91 |
15.1
|
11 |
13.8
|
2 |
10.0
|
8 |
20.5
|
12 |
12.8
|
14 |
25.0
|
5 |
6.4
|
123 |
13.5
|
15 |
17.2
|
3 |
7.1
|
9 |
15.0
|
13 |
15.5
|
5 |
7.2
|
15 |
18.8
|
188 |
13.7
|
21 |
12.6
|
3 |
4.9
|
9 |
12.3
|
19 |
13.9
|
21 |
22.1
|
11 |
14.9
|
252 |
14.7
|
30 |
19.4
|
2 |
4.5
|
17 |
19.3
|
17 |
14.8
|
16 |
15.7
|
9 |
10.6
|
60 |
10.3
|
6 |
5.9
|
4 |
6.6
|
2 |
4.3
|
15 |
13.5
|
10 |
15.9
|
1 |
5.6
|
14 |
8.7
|
1 |
3.1
|
1 |
11.1
|
0 |
0
|
3 |
7.1
|
5 |
18.5
|
8 |
11.9
|
46 |
11.0
|
5 |
7.2
|
3 |
5.8
|
2 |
5.4
|
12 |
17.4
|
5 |
13.9
|
-- |
-- |
Very dissatisfied |
16 |
10.1
|
235 |
10.2
|
27 |
10.6
|
5 |
4.8
|
24 |
17.8
|
18 |
8.0
|
14 |
8.5
|
12 |
12.6
|
184 |
11.7
|
17 |
11.6
|
5 |
7.0
|
19 |
19.4
|
13 |
10.6
|
13 |
11.5
|
4 |
6.6
|
46 |
7.5
|
10 |
9.6
|
0 |
0
|
4 |
11.8
|
5 |
5.0
|
1 |
2.1
|
N<5 |
N<5
|
5 |
4.0
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
9 |
18.8
|
86 |
12.8
|
5 |
8.5
|
2 |
8.0
|
4 |
12.1
|
5 |
7.9
|
6 |
15.8
|
4 |
10.3
|
64 |
10.6
|
12 |
15.0
|
1 |
5.0
|
8 |
20.5
|
9 |
9.6
|
5 |
8.9
|
10 |
12.8
|
109 |
12.0
|
10 |
11.5
|
3 |
7.1
|
10 |
16.7
|
4 |
4.8
|
7 |
10.1
|
6 |
7.5
|
117 |
8.5
|
15 |
9.0
|
2 |
3.3
|
13 |
17.8
|
13 |
9.5
|
7 |
7.4
|
11 |
14.9
|
191 |
11.1
|
21 |
13.6
|
2 |
4.5
|
18 |
20.4
|
11 |
9.6
|
12 |
11.8
|
5 |
5.9
|
40 |
6.9
|
6 |
5.9
|
3 |
4.9
|
6 |
12.8
|
7 |
6.3
|
2 |
3.2
|
1 |
5.6
|
9 |
5.6
|
2 |
6.2
|
1 |
11.1
|
2 |
20.0
|
2 |
4.8
|
0 |
0
|
4 |
6.0
|
31 |
7.4
|
4 |
5.8
|
2 |
3.9
|
4 |
10.8
|
5 |
7.2
|
2 |
5.6
|
-- |
-- |
Decline to answer |
8 |
5.0
|
85 |
3.7
|
8 |
3.1
|
2 |
1.9
|
6 |
4.4
|
9 |
4.0
|
7 |
4.2
|
3 |
3.2
|
55 |
3.5
|
4 |
2.7
|
1 |
1.4
|
4 |
4.1
|
6 |
4.9
|
2 |
1.8
|
5 |
8.2
|
28 |
4.6
|
4 |
3.9
|
1 |
3.1
|
2 |
5.9
|
3 |
3.0
|
5 |
10.6
|
N<5 |
N<5
|
2 |
1.6
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
24 |
3.6
|
1 |
1.7
|
1 |
4.0
|
1 |
3.0
|
4 |
6.3
|
1 |
2.6
|
2 |
5.1
|
26 |
4.3
|
3 |
3.8
|
0 |
0
|
2 |
5.1
|
4 |
4.3
|
1 |
1.8
|
5 |
6.4
|
37 |
4.1
|
3 |
3.5
|
0 |
0
|
5 |
8.3
|
5 |
6.0
|
3 |
4.3
|
3 |
3.8
|
47 |
3.4
|
5 |
3.0
|
2 |
3.3
|
1 |
1.4
|
4 |
2.9
|
4 |
4.2
|
4 |
5.4
|
64 |
3.7
|
5 |
3.2
|
0 |
0
|
4 |
4.5
|
4 |
3.5
|
5 |
4.9
|
4 |
4.7
|
21 |
3.6
|
3 |
3.0
|
2 |
3.3
|
2 |
4.3
|
5 |
4.5
|
2 |
3.2
|
0 |
0
|
7 |
4.3
|
2 |
6.2
|
1 |
11.1
|
0 |
0
|
2 |
4.8
|
0 |
0
|
4 |
6.0
|
14 |
3.3
|
1 |
1.4
|
1 |
1.9
|
2 |
5.4
|
3 |
4.3
|
2 |
5.6
|
-- |
-- |
Not applicable |
1 |
0.6
|
37 |
1.6
|
7 |
2.7
|
1 |
0.9
|
1 |
0.7
|
5 |
2.2
|
5 |
3.0
|
1 |
1.1
|
19 |
1.2
|
0 |
0
|
1 |
1.4
|
1 |
1.0
|
1 |
0.8
|
3 |
2.6
|
0 |
0
|
14 |
2.3
|
6 |
5.8
|
0 |
0
|
0 |
0
|
4 |
4.0
|
1 |
2.1
|
N<5 |
N<5
|
4 |
3.2
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
1 |
2.1
|
7 |
1.0
|
0 |
0
|
0 |
0
|
0 |
0
|
0 |
0
|
1 |
2.6
|
0 |
0
|
9 |
1.5
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
2.1
|
1 |
1.8
|
1 |
1.3
|
15 |
1.6
|
3 |
3.5
|
0 |
0
|
1 |
1.7
|
1 |
1.2
|
2 |
2.9
|
0 |
0
|
22 |
1.6
|
4 |
2.4
|
1 |
1.6
|
0 |
0
|
4 |
2.9
|
3 |
3.2
|
1 |
1.4
|
21 |
1.2
|
3 |
1.9
|
0 |
0
|
0 |
0
|
1 |
0.9
|
2 |
2.0
|
0 |
0
|
16 |
2.8
|
4 |
4.0
|
1 |
1.6
|
1 |
2.1
|
4 |
3.6
|
3 |
4.8
|
0 |
0
|
11 |
6.8
|
3 |
9.4
|
0 |
0
|
1 |
10.0
|
3 |
7.1
|
3 |
11.1
|
0 |
0
|
5 |
1.2
|
1 |
1.4
|
1 |
1.9
|
0 |
0
|
1 |
1.4
|
0 |
0
|
Q180N |
CAO: Communication of priorities |
Very satisfied |
5 |
3.1
|
363 |
15.7
|
33 |
12.9
|
34 |
32.4
|
14 |
10.4
|
35 |
15.5
|
17 |
10.3
|
3 |
3.2
|
226 |
14.4
|
17 |
11.6
|
21 |
29.6
|
11 |
11.2
|
20 |
16.3
|
12 |
10.6
|
2 |
3.3
|
112 |
18.3
|
15 |
14.4
|
13 |
40.6
|
3 |
8.8
|
14 |
14.1
|
5 |
10.6
|
N<5 |
N<5
|
25 |
19.8
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
2 |
4.2
|
102 |
15.1
|
10 |
16.9
|
10 |
40.0
|
3 |
9.1
|
14 |
22.2
|
4 |
10.5
|
0 |
0
|
85 |
14.1
|
6 |
7.5
|
6 |
30.0
|
6 |
15.4
|
10 |
10.6
|
6 |
10.7
|
2 |
2.6
|
158 |
17.3
|
13 |
14.9
|
16 |
38.1
|
4 |
6.7
|
18 |
21.4
|
8 |
11.6
|
3 |
3.8
|
200 |
14.6
|
20 |
12.0
|
17 |
27.9
|
10 |
13.7
|
15 |
10.9
|
9 |
9.5
|
2 |
2.7
|
264 |
15.4
|
15 |
9.7
|
15 |
34.1
|
6 |
6.8
|
19 |
16.5
|
9 |
8.8
|
3 |
3.5
|
99 |
17.1
|
18 |
17.8
|
19 |
31.1
|
8 |
17.0
|
16 |
14.4
|
8 |
12.7
|
1 |
5.6
|
30 |
18.6
|
6 |
18.8
|
1 |
11.1
|
4 |
40.0
|
8 |
19.1
|
5 |
18.5
|
2 |
3.0
|
69 |
16.5
|
12 |
17.4
|
18 |
34.6
|
4 |
10.8
|
8 |
11.6
|
3 |
8.3
|
-- |
-- |
Satisfied |
39 |
24.5
|
699 |
30.3
|
82 |
32.0
|
32 |
30.5
|
41 |
30.4
|
68 |
30.1
|
46 |
27.9
|
21 |
22.1
|
443 |
28.2
|
42 |
28.6
|
22 |
31.0
|
28 |
28.6
|
34 |
27.6
|
26 |
23.0
|
18 |
29.5
|
204 |
33.3
|
38 |
36.5
|
8 |
25.0
|
12 |
35.3
|
31 |
31.3
|
17 |
36.2
|
N<5 |
N<5
|
52 |
41.3
|
2 |
40.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
3 |
60.0
|
15 |
31.2
|
188 |
27.9
|
19 |
32.2
|
5 |
20.0
|
11 |
33.3
|
13 |
20.6
|
10 |
26.3
|
5 |
12.8
|
168 |
27.9
|
21 |
26.2
|
9 |
45.0
|
6 |
15.4
|
29 |
30.9
|
14 |
25.0
|
19 |
24.4
|
269 |
29.5
|
29 |
33.3
|
9 |
21.4
|
21 |
35.0
|
24 |
28.6
|
19 |
27.5
|
20 |
25.0
|
426 |
31.1
|
53 |
31.7
|
22 |
36.1
|
20 |
27.4
|
42 |
30.7
|
26 |
27.4
|
13 |
17.6
|
518 |
30.1
|
51 |
32.9
|
16 |
36.4
|
24 |
27.3
|
34 |
29.6
|
30 |
29.4
|
26 |
30.6
|
181 |
31.2
|
31 |
30.7
|
16 |
26.2
|
17 |
36.2
|
34 |
30.6
|
16 |
25.4
|
7 |
38.9
|
47 |
29.2
|
5 |
15.6
|
5 |
55.6
|
3 |
30.0
|
11 |
26.2
|
5 |
18.5
|
19 |
28.4
|
134 |
32.0
|
26 |
37.7
|
11 |
21.1
|
14 |
37.8
|
23 |
33.3
|
11 |
30.6
|
-- |
-- |
Neither satisfied nor dissatisfied |
56 |
35.2
|
511 |
22.1
|
66 |
25.8
|
25 |
23.8
|
24 |
17.8
|
59 |
26.1
|
45 |
27.3
|
32 |
33.7
|
351 |
22.4
|
40 |
27.2
|
18 |
25.4
|
16 |
16.3
|
33 |
26.8
|
30 |
26.6
|
22 |
36.1
|
136 |
22.2
|
25 |
24.0
|
7 |
21.9
|
8 |
23.5
|
26 |
26.3
|
14 |
29.8
|
N<5 |
N<5
|
24 |
19.1
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
11 |
22.9
|
134 |
19.9
|
12 |
20.3
|
7 |
28.0
|
7 |
21.2
|
19 |
30.2
|
9 |
23.7
|
16 |
41.0
|
140 |
23.3
|
24 |
30.0
|
2 |
10.0
|
6 |
15.4
|
22 |
23.4
|
14 |
25.0
|
32 |
41.0
|
191 |
21.0
|
21 |
24.1
|
10 |
23.8
|
10 |
16.7
|
19 |
22.6
|
23 |
33.3
|
24 |
30.0
|
315 |
23.0
|
45 |
26.9
|
15 |
24.6
|
14 |
19.2
|
40 |
29.2
|
22 |
23.2
|
23 |
31.1
|
360 |
20.9
|
37 |
23.9
|
9 |
20.4
|
15 |
17.1
|
27 |
23.5
|
24 |
23.5
|
33 |
38.8
|
149 |
25.7
|
29 |
28.7
|
16 |
26.2
|
9 |
19.1
|
32 |
28.8
|
21 |
33.3
|
7 |
38.9
|
46 |
28.6
|
12 |
37.5
|
1 |
11.1
|
1 |
10.0
|
16 |
38.1
|
9 |
33.3
|
26 |
38.8
|
103 |
24.6
|
17 |
24.6
|
15 |
28.9
|
8 |
21.6
|
16 |
23.2
|
12 |
33.3
|
-- |
-- |
Dissatisfied |
33 |
20.8
|
340 |
14.7
|
33 |
12.9
|
7 |
6.7
|
24 |
17.8
|
34 |
15.0
|
28 |
17.0
|
21 |
22.1
|
258 |
16.4
|
23 |
15.7
|
3 |
4.2
|
17 |
17.4
|
17 |
13.8
|
24 |
21.2
|
11 |
18.0
|
72 |
11.8
|
10 |
9.6
|
4 |
12.5
|
5 |
14.7
|
17 |
17.2
|
4 |
8.5
|
N<5 |
N<5
|
10 |
7.9
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
9 |
18.8
|
125 |
18.6
|
11 |
18.6
|
0 |
0
|
5 |
15.2
|
9 |
14.3
|
7 |
18.4
|
11 |
28.2
|
98 |
16.3
|
14 |
17.5
|
1 |
5.0
|
10 |
25.6
|
17 |
18.1
|
13 |
23.2
|
9 |
11.5
|
116 |
12.7
|
8 |
9.2
|
3 |
7.1
|
10 |
16.7
|
14 |
16.7
|
6 |
8.7
|
23 |
28.8
|
222 |
16.2
|
25 |
15.0
|
4 |
6.6
|
13 |
17.8
|
20 |
14.6
|
22 |
23.2
|
18 |
24.3
|
261 |
15.2
|
22 |
14.2
|
1 |
2.3
|
18 |
20.4
|
20 |
17.4
|
18 |
17.6
|
15 |
17.6
|
77 |
13.3
|
11 |
10.9
|
6 |
9.8
|
6 |
12.8
|
14 |
12.6
|
10 |
15.9
|
2 |
11.1
|
16 |
9.9
|
3 |
9.4
|
1 |
11.1
|
0 |
0
|
2 |
4.8
|
5 |
18.5
|
13 |
19.4
|
61 |
14.6
|
8 |
11.6
|
5 |
9.6
|
6 |
16.2
|
12 |
17.4
|
5 |
13.9
|
-- |
-- |
Very dissatisfied |
18 |
11.3
|
280 |
12.1
|
28 |
10.9
|
6 |
5.7
|
27 |
20.0
|
18 |
8.0
|
16 |
9.7
|
14 |
14.7
|
221 |
14.1
|
20 |
13.6
|
6 |
8.4
|
23 |
23.5
|
13 |
10.6
|
15 |
13.3
|
4 |
6.6
|
50 |
8.2
|
8 |
7.7
|
0 |
0
|
4 |
11.8
|
5 |
5.0
|
1 |
2.1
|
N<5 |
N<5
|
9 |
7.1
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
9 |
18.8
|
96 |
14.2
|
6 |
10.2
|
2 |
8.0
|
6 |
18.2
|
5 |
7.9
|
6 |
15.8
|
5 |
12.8
|
79 |
13.1
|
12 |
15.0
|
2 |
10.0
|
10 |
25.6
|
10 |
10.6
|
7 |
12.5
|
10 |
12.8
|
130 |
14.3
|
11 |
12.6
|
4 |
9.5
|
11 |
18.3
|
3 |
3.6
|
8 |
11.6
|
8 |
10.0
|
141 |
10.3
|
15 |
9.0
|
2 |
3.3
|
15 |
20.6
|
14 |
10.2
|
8 |
8.4
|
13 |
17.6
|
231 |
13.4
|
22 |
14.2
|
3 |
6.8
|
21 |
23.9
|
11 |
9.6
|
13 |
12.8
|
5 |
5.9
|
45 |
7.8
|
6 |
5.9
|
3 |
4.9
|
6 |
12.8
|
7 |
6.3
|
3 |
4.8
|
1 |
5.6
|
8 |
5.0
|
2 |
6.2
|
1 |
11.1
|
2 |
20.0
|
1 |
2.4
|
0 |
0
|
4 |
6.0
|
37 |
8.8
|
4 |
5.8
|
2 |
3.9
|
4 |
10.8
|
6 |
8.7
|
3 |
8.3
|
-- |
-- |
Decline to answer |
7 |
4.4
|
81 |
3.5
|
8 |
3.1
|
1 |
0.9
|
5 |
3.7
|
8 |
3.5
|
8 |
4.8
|
3 |
3.2
|
52 |
3.3
|
4 |
2.7
|
1 |
1.4
|
3 |
3.1
|
5 |
4.1
|
3 |
2.6
|
4 |
6.6
|
27 |
4.4
|
4 |
3.9
|
0 |
0
|
2 |
5.9
|
3 |
3.0
|
5 |
10.6
|
N<5 |
N<5
|
2 |
1.6
|
0 |
0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
0 |
0
|
1 |
2.1
|
22 |
3.3
|
1 |
1.7
|
1 |
4.0
|
1 |
3.0
|
3 |
4.8
|
1 |
2.6
|
2 |
5.1
|
23 |
3.8
|
3 |
3.8
|
0 |
0
|
1 |
2.6
|
4 |
4.3
|
1 |
1.8
|
5 |
6.4
|
34 |
3.7
|
3 |
3.5
|
0 |
0
|
4 |
6.7
|
5 |
6.0
|
3 |
4.3
|
2 |
2.5
|
46 |
3.4
|
5 |
3.0
|
1 |
1.6
|
1 |
1.4
|
3 |
2.2
|
5 |
5.3
|
4 |
5.4
|
64 |
3.7
|
5 |
3.2
|
0 |
0
|
4 |
4.5
|
3 |
2.6
|
6 |
5.9
|
3 |
3.5
|
17 |
2.9
|
3 |
3.0
|
1 |
1.6
|
1 |
2.1
|
5 |
4.5
|
2 |
3.2
|
0 |
0
|
6 |
3.7
|
2 |
6.2
|
0 |
0
|
0 |
0
|
2 |
4.8
|
0 |
0
|
3 |
4.5
|
11 |
2.6
|
1 |
1.4
|
1 |
1.9
|
1 |
2.7
|
3 |
4.3
|
2 |
5.6
|
-- |
-- |
Not applicable |
1 |
0.6
|
33 |
1.4
|
6 |
2.3
|
0 |
0
|
0 |
0
|
4 |
1.8
|
5 |
3.0
|
1 |
1.1
|
18 |
1.1
|
1 |
0.7
|
0 |
0
|
0 |
0
|
1 |
0.8
|
3 |
2.6
|
0 |
0
|
11 |
1.8
|
4 |
3.9
|
0 |
0
|
0 |
0
|
3 |
3.0
|
1 |
2.1
|
N<5 |
N<5
|
4 |
3.2
|
1 |
20.0
|
N<5 |
N<5
|
N<5 |
N<5
|
N<5 |
N<5
|
1 |
20.0
|
1 |
2.1
|
7 |
1.0
|
0 |
0
|
0 |
0
|
0 |
0
|
0 |
0
|
1 |
2.6
|
0 |
0
|
9 |
1.5
|
0 |
0
|
0 |
0
|
0 |
0
|
2 |
2.1
|
1 |
1.8
|
1 |
1.3
|
13 |
1.4
|
2 |
2.3
|
0 |
0
|
0 |
0
|
1 |
1.2
|
2 |
2.9
|
0 |
0
|
20 |
1.5
|
4 |
2.4
|
0 |
0
|
0 |
0
|
3 |
2.2
|
3 |
3.2
|
1 |
1.4
|
21 |
1.2
|
3 |
1.9
|
0 |
0
|
0 |
0
|
1 |
0.9
|
2 |
2.0
|
0 |
0
|
12 |
2.1
|
3 |
3.0
|
0 |
0
|
0 |
0
|
3 |
2.7
|
3 |
4.8
|
0 |
0
|
8 |
5.0
|
2 |
6.2
|
0 |
0
|
0 |
0
|
2 |
4.8
|
3 |
11.1
|
0 |
0
|
4 |
0.9
|
1 |
1.4
|
0 |
0
|
0 |
0
|
1 |
1.4
|
0 |
0
|