Institutional Leadership  ›  Leadership: Senior

Below is table of frequencies for responses to items under the benchmark "Leadership: Senior" which is under the theme "Institutional Leadership".
 
All Faculty
Tenured
Pre-tenure
Non-tenure Track
Full Professor
Associate Professor
Men
Women
White
Faculty of Color
Asian/Asian-American
Underrepresented Minorities
 
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
You
All
Peer 1
Peer 2
Peer 3
Peer 4
Peer 5
item
item name
response label
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
count
%
Q180A
Pres/Chancellor: Pace of decision making
Very satisfied
6
3.8
260
11.3
32
12.5
22
20.9
9
6.7
27
11.9
18
10.9
4
4.2
161
10.3
20
13.6
11
15.5
7
7.1
16
13.0
13
11.5
2
3.3
83
13.6
12
11.5
11
34.4
2
5.9
10
10.1
5
10.6
N<5
N<5
16
12.7
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
3
6.2
78
11.6
12
20.3
6
24.0
2
6.1
13
20.6
5
13.2
0
0
63
10.5
9
11.2
1
5.0
4
10.3
7
7.5
7
12.5
3
3.9
114
12.5
10
11.5
13
30.9
5
8.3
16
19.1
9
13.0
3
3.8
143
10.4
22
13.2
8
13.1
4
5.5
9
6.6
9
9.5
2
2.7
175
10.2
19
12.3
7
15.9
1
1.1
12
10.4
9
8.8
4
4.7
85
14.7
13
12.9
15
24.6
8
17.0
15
13.5
9
14.3
1
5.6
27
16.8
4
12.5
2
22.2
3
30.0
8
19.1
4
14.8
3
4.5
58
13.8
9
13.0
13
25.0
5
13.5
7
10.1
5
13.9
--
--
Satisfied
34
21.4
683
29.6
78
30.5
32
30.5
26
19.3
60
26.6
40
24.2
18
18.9
452
28.8
44
29.9
22
31.0
15
15.3
30
24.4
25
22.1
16
26.2
197
32.2
32
30.8
10
31.2
11
32.4
29
29.3
13
27.7
N<5
N<5
34
27.0
2
40.0
N<5
N<5
N<5
N<5
N<5
N<5
2
40.0
6
12.5
189
28.0
15
25.4
4
16.0
7
21.2
13
20.6
9
23.7
8
20.5
181
30.1
25
31.2
9
45.0
7
17.9
28
29.8
11
19.6
17
21.8
256
28.1
26
29.9
11
26.2
9
15.0
20
23.8
15
21.7
17
21.2
424
30.9
52
31.1
21
34.4
17
23.3
39
28.5
24
25.3
12
16.2
512
29.8
39
25.2
15
34.1
17
19.3
29
25.2
27
26.5
22
25.9
170
29.3
39
38.6
17
27.9
9
19.1
31
27.9
13
20.6
6
33.3
48
29.8
11
34.4
2
22.2
3
30.0
13
30.9
6
22.2
16
23.9
122
29.1
28
40.6
15
28.9
6
16.2
18
26.1
7
19.4
--
--
Neither satisfied nor dissatisfied
59
37.1
640
27.7
69
26.9
31
29.5
55
40.7
79
35.0
51
30.9
34
35.8
423
27.0
40
27.2
20
28.2
41
41.8
45
36.6
34
30.1
23
37.7
165
27.0
28
26.9
9
28.1
12
35.3
32
32.3
15
31.9
N<5
N<5
52
41.3
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
2
40.0
20
41.7
178
26.4
18
30.5
6
24.0
16
48.5
23
36.5
7
18.4
14
35.9
149
24.8
18
22.5
5
25.0
12
30.8
28
29.8
20
35.7
33
42.3
234
25.7
24
27.6
11
26.2
23
38.3
28
33.3
20
29.0
26
32.5
400
29.2
45
26.9
19
31.1
32
43.8
50
36.5
31
32.6
25
33.8
467
27.2
43
27.7
13
29.6
39
44.3
45
39.1
30
29.4
34
40.0
171
29.5
26
25.7
18
29.5
16
34.0
34
30.6
21
33.3
4
22.2
42
26.1
9
28.1
3
33.3
0
0
10
23.8
10
37.0
30
44.8
129
30.8
17
24.6
15
28.9
16
43.2
24
34.8
11
30.6
--
--
Dissatisfied
32
20.1
356
15.4
39
15.2
13
12.4
13
9.6
23
10.2
28
17.0
21
22.1
265
16.9
19
12.9
11
15.5
11
11.2
14
11.4
22
19.5
10
16.4
78
12.8
19
18.3
2
6.2
1
2.9
9
9.1
6
12.8
N<5
N<5
13
10.3
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
10
20.8
118
17.5
5
8.5
5
20.0
3
9.1
6
9.5
9
23.7
8
20.5
103
17.1
15
18.8
4
20.0
5
12.8
13
13.8
10
17.9
11
14.1
134
14.7
9
10.3
6
14.3
4
6.7
5
6.0
10
14.5
20
25.0
216
15.8
29
17.4
7
11.5
8
11.0
18
13.1
18
18.9
20
27.0
288
16.8
30
19.4
5
11.4
8
9.1
14
12.2
18
17.6
12
14.1
66
11.4
9
8.9
8
13.1
5
10.6
9
8.1
10
15.9
1
5.6
16
9.9
0
0
2
22.2
1
10.0
3
7.1
3
11.1
11
16.4
50
11.9
9
13.0
6
11.5
4
10.8
6
8.7
7
19.4
--
--
Very dissatisfied
17
10.7
216
9.4
19
7.4
4
3.8
14
10.4
17
7.5
11
6.7
13
13.7
178
11.3
16
10.9
4
5.6
12
12.2
10
8.1
10
8.8
4
6.6
35
5.7
3
2.9
0
0
2
5.9
7
7.1
1
2.1
N<5
N<5
3
2.4
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
7
14.6
74
11.0
7
11.9
2
8.0
3
9.1
5
7.9
5
13.2
6
15.4
61
10.1
8
10.0
1
5.0
5
12.8
7
7.5
3
5.4
8
10.3
109
12.0
10
11.5
1
2.4
7
11.7
6
7.1
5
7.2
9
11.2
102
7.5
8
4.8
3
4.9
7
9.6
10
7.3
6
6.3
11
14.9
173
10.1
15
9.7
2
4.5
11
12.5
8
7.0
8
7.8
6
7.1
40
6.9
4
4.0
2
3.3
3
6.4
9
8.1
3
4.8
3
16.7
8
5.0
2
6.2
0
0
2
20.0
2
4.8
1
3.7
3
4.5
32
7.6
2
2.9
2
3.9
1
2.7
7
10.1
2
5.6
--
--
Decline to answer
8
5.0
102
4.4
10
3.9
2
1.9
14
10.4
10
4.4
7
4.2
3
3.2
67
4.3
5
3.4
2
2.8
9
9.2
6
4.9
3
2.6
5
8.2
32
5.2
5
4.8
0
0
5
14.7
4
4.0
4
8.5
N<5
N<5
3
2.4
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
32
4.8
1
1.7
2
8.0
2
6.1
3
4.8
1
2.6
2
5.1
29
4.8
4
5.0
0
0
4
10.3
5
5.3
2
3.6
5
6.4
44
4.8
5
5.8
0
0
9
15.0
6
7.1
4
5.8
3
3.8
55
4.0
5
3.0
2
3.3
4
5.5
4
2.9
3
3.2
4
5.4
78
4.5
6
3.9
2
4.5
10
11.4
4
3.5
5
4.9
4
4.7
24
4.1
4
4.0
0
0
4
8.5
6
5.4
2
3.2
1
5.6
8
5.0
3
9.4
0
0
0
0
2
4.8
0
0
3
4.5
16
3.8
1
1.4
0
0
4
10.8
4
5.8
2
5.6
--
--
Not applicable
3
1.9
50
2.2
9
3.5
1
0.9
4
3.0
10
4.4
10
6.1
2
2.1
23
1.5
3
2.0
1
1.4
3
3.1
2
1.6
6
5.3
1
1.6
22
3.6
5
4.8
0
0
1
2.9
8
8.1
3
6.4
N<5
N<5
5
4.0
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
1
2.1
5
0.7
1
1.7
0
0
0
0
0
0
2
5.3
1
2.6
16
2.7
1
1.2
0
0
2
5.1
6
6.4
3
5.4
1
1.3
20
2.2
3
3.5
0
0
3
5.0
3
3.6
6
8.7
2
2.5
30
2.2
6
3.6
1
1.6
1
1.4
7
5.1
4
4.2
0
0
26
1.5
3
1.9
0
0
2
2.3
3
2.6
5
4.9
3
3.5
24
4.1
6
5.9
1
1.6
2
4.3
7
6.3
5
7.9
2
11.1
12
7.5
3
9.4
0
0
1
10.0
4
9.5
3
11.1
1
1.5
12
2.9
3
4.3
1
1.9
1
2.7
3
4.3
2
5.6
Q180B
Pres/Chancellor: Stated priorities
Very satisfied
7
4.4
319
13.8
41
16.0
27
25.7
14
10.4
28
12.4
16
9.7
5
5.3
193
12.3
22
15.0
16
22.5
9
9.2
14
11.4
10
8.8
2
3.3
109
17.8
19
18.3
11
34.4
5
14.7
12
12.1
6
12.8
N<5
N<5
17
13.5
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
4
8.3
94
13.9
13
22.0
8
32.0
3
9.1
11
17.5
3
7.9
0
0
77
12.8
12
15.0
3
15.0
5
12.8
8
8.5
6
10.7
2
2.6
137
15.0
12
13.8
15
35.7
8
13.3
14
16.7
8
11.6
5
6.2
179
13.1
29
17.4
11
18.0
6
8.2
12
8.8
8
8.4
3
4.0
223
13.0
26
16.8
11
25.0
2
2.3
16
13.9
6
5.9
4
4.7
96
16.6
15
14.8
16
26.2
12
25.5
12
10.8
10
15.9
1
5.6
29
18.0
5
15.6
2
22.2
3
30.0
8
19.1
5
18.5
3
4.5
67
16.0
10
14.5
14
26.9
9
24.3
4
5.8
5
13.9
--
--
Satisfied
44
27.7
742
32.2
80
31.2
35
33.3
35
25.9
69
30.5
43
26.1
19
20.0
486
31.0
42
28.6
20
28.2
25
25.5
33
26.8
27
23.9
24
39.3
211
34.5
35
33.6
14
43.8
10
29.4
34
34.3
13
27.7
N<5
N<5
45
35.7
3
60.0
N<5
N<5
N<5
N<5
N<5
N<5
3
60.0
8
16.7
197
29.2
14
23.7
2
8.0
10
30.3
14
22.2
11
28.9
9
23.1
187
31.1
21
26.2
9
45.0
6
15.4
32
34.0
10
17.9
22
28.2
280
30.7
21
24.1
12
28.6
13
21.7
26
30.9
18
26.1
22
27.5
458
33.4
59
35.3
22
36.1
22
30.1
41
29.9
25
26.3
17
23.0
548
31.9
37
23.9
15
34.1
28
31.8
32
27.8
30
29.4
27
31.8
194
33.5
43
42.6
20
32.8
7
14.9
37
33.3
13
20.6
6
33.3
54
33.5
12
37.5
4
44.4
3
30.0
12
28.6
7
25.9
21
31.3
140
33.4
31
44.9
16
30.8
4
10.8
25
36.2
6
16.7
--
--
Neither satisfied nor dissatisfied
48
30.2
529
22.9
53
20.7
26
24.8
38
28.1
57
25.2
50
30.3
34
35.8
350
22.3
31
21.1
19
26.8
27
27.6
32
26.0
34
30.1
13
21.3
140
22.9
22
21.1
6
18.8
10
29.4
25
25.2
15
31.9
N<5
N<5
39
30.9
0
0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
18
37.5
140
20.8
13
22.0
7
28.0
11
33.3
17
27.0
8
21.1
11
28.2
135
22.4
17
21.2
4
20.0
10
25.6
23
24.5
19
33.9
25
32.0
186
20.4
20
23.0
9
21.4
17
28.3
17
20.2
22
31.9
22
27.5
337
24.6
33
19.8
17
27.9
21
28.8
40
29.2
27
28.4
20
27.0
382
22.2
30
19.4
9
20.4
22
25.0
29
25.2
31
30.4
28
32.9
144
24.8
23
22.8
17
27.9
16
34.0
28
25.2
19
30.2
6
33.3
36
22.4
8
25.0
2
22.2
1
10.0
11
26.2
7
25.9
22
32.8
108
25.8
15
21.7
15
28.9
15
40.5
17
24.6
12
33.3
--
--
Dissatisfied
30
18.9
367
15.9
42
16.4
9
8.6
14
10.4
32
14.2
33
20.0
20
21.1
281
17.9
29
19.7
8
11.3
10
10.2
19
15.4
28
24.8
9
14.8
72
11.8
12
11.5
1
3.1
2
5.9
13
13.1
5
10.6
N<5
N<5
14
11.1
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
10
20.8
133
19.7
13
22.0
6
24.0
4
12.1
11
17.5
9
23.7
9
23.1
102
16.9
14
17.5
0
0
5
12.8
14
14.9
15
26.8
14
17.9
149
16.4
17
19.5
4
9.5
6
10.0
13
15.5
9
13.0
16
20.0
214
15.6
25
15.0
5
8.2
7
9.6
19
13.9
24
25.3
19
25.7
298
17.3
35
22.6
5
11.4
11
12.5
20
17.4
20
19.6
11
12.9
68
11.7
7
6.9
4
6.6
3
6.4
12
10.8
13
20.6
0
0
18
11.2
1
3.1
1
11.1
0
0
3
7.1
4
14.8
11
16.4
50
11.9
6
8.7
3
5.8
3
8.1
9
13.0
9
25.0
--
--
Very dissatisfied
19
11.9
229
9.9
26
10.2
6
5.7
18
13.3
25
11.1
10
6.1
12
12.6
189
12.1
19
12.9
6
8.4
16
16.3
18
14.6
8
7.1
7
11.5
36
5.9
7
6.7
0
0
2
5.9
7
7.1
2
4.3
N<5
N<5
4
3.2
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
7
14.6
79
11.7
5
8.5
1
4.0
3
9.1
7
11.1
4
10.5
6
15.4
68
11.3
12
15.0
4
20.0
7
17.9
11
11.7
3
5.4
10
12.8
107
11.8
11
12.6
2
4.8
7
11.7
6
7.1
5
7.2
9
11.2
116
8.5
13
7.8
4
6.6
11
15.1
18
13.1
5
5.3
11
14.9
182
10.6
20
12.9
3
6.8
14
15.9
13
11.3
7
6.9
8
9.4
43
7.4
6
5.9
3
4.9
4
8.5
12
10.8
3
4.8
3
16.7
8
5.0
2
6.2
0
0
2
20.0
2
4.8
1
3.7
5
7.5
35
8.3
4
5.8
3
5.8
2
5.4
10
14.5
2
5.6
--
--
Decline to answer
10
6.3
90
3.9
9
3.5
1
0.9
14
10.4
9
4.0
8
4.8
4
4.2
57
3.6
4
2.7
1
1.4
9
9.2
6
4.9
3
2.6
6
9.8
30
4.9
5
4.8
0
0
5
14.7
3
3.0
5
10.6
N<5
N<5
3
2.4
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
27
4.0
1
1.7
1
4.0
2
6.1
3
4.8
1
2.6
3
7.7
26
4.3
4
5.0
0
0
5
12.8
4
4.3
2
3.6
5
6.4
39
4.3
4
4.6
0
0
8
13.3
6
7.1
4
5.8
5
6.2
48
3.5
5
3.0
1
1.6
5
6.8
3
2.2
4
4.2
4
5.4
70
4.1
5
3.2
1
2.3
11
12.5
4
3.5
6
5.9
6
7.1
20
3.5
4
4.0
0
0
3
6.4
5
4.5
2
3.2
1
5.6
7
4.3
3
9.4
0
0
0
0
2
4.8
0
0
5
7.5
13
3.1
1
1.4
0
0
3
8.1
3
4.3
2
5.6
--
--
Not applicable
1
0.6
31
1.3
5
1.9
1
0.9
2
1.5
6
2.6
5
3.0
1
1.1
13
0.8
0
0
1
1.4
2
2.0
1
0.8
3
2.6
0
0
14
2.3
4
3.9
0
0
0
0
5
5.0
1
2.1
N<5
N<5
4
3.2
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
0
0
4
0.6
0
0
0
0
0
0
0
0
2
5.3
1
2.6
7
1.2
0
0
0
0
1
2.6
2
2.1
1
1.8
0
0
13
1.4
2
2.3
0
0
1
1.7
2
2.4
3
4.3
1
1.2
18
1.3
3
1.8
1
1.6
1
1.4
4
2.9
2
2.1
0
0
16
0.9
2
1.3
0
0
0
0
1
0.9
2
2.0
1
1.2
15
2.6
3
3.0
1
1.6
2
4.3
5
4.5
3
4.8
1
5.6
9
5.6
1
3.1
0
0
1
10.0
4
9.5
3
11.1
0
0
6
1.4
2
2.9
1
1.9
1
2.7
1
1.4
0
0
Q180C
Pres/Chancellor: Communication of priorities
Very satisfied
5
3.1
335
14.5
44
17.2
26
24.8
20
14.8
31
13.7
20
12.1
3
3.2
194
12.4
22
15.0
14
19.7
14
14.3
15
12.2
14
12.4
2
3.3
120
19.6
22
21.1
12
37.5
6
17.6
15
15.2
6
12.8
N<5
N<5
21
16.7
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
2
4.2
91
13.5
12
20.3
7
28.0
4
12.1
11
17.5
4
10.5
0
0
77
12.8
11
13.8
2
10.0
7
17.9
9
9.6
8
14.3
1
1.3
148
16.2
15
17.2
15
35.7
8
13.3
16
19.1
9
13.0
4
5.0
184
13.4
29
17.4
10
16.4
12
16.4
13
9.5
11
11.6
2
2.7
233
13.6
26
16.8
11
25.0
8
9.1
18
15.7
9
8.8
3
3.5
102
17.6
18
17.8
15
24.6
12
25.5
13
11.7
11
17.5
1
5.6
29
18.0
6
18.8
1
11.1
3
30.0
7
16.7
5
18.5
2
3.0
73
17.4
12
17.4
14
26.9
9
24.3
6
8.7
6
16.7
--
--
Satisfied
46
28.9
695
30.1
78
30.5
34
32.4
37
27.4
60
26.6
41
24.9
30
31.6
463
29.5
39
26.5
22
31.0
25
25.5
33
26.8
26
23.0
16
26.2
191
31.2
36
34.6
10
31.2
11
32.4
25
25.2
12
25.5
N<5
N<5
41
32.5
3
60.0
N<5
N<5
N<5
N<5
N<5
N<5
3
60.0
13
27.1
191
28.3
14
23.7
3
12.0
12
36.4
14
22.2
9
23.7
11
28.2
172
28.6
20
25.0
9
45.0
3
7.7
25
26.6
12
21.4
27
34.6
259
28.4
21
24.1
9
21.4
18
30.0
27
32.1
18
26.1
19
23.8
432
31.5
57
34.1
24
39.3
19
26.0
32
23.4
22
23.2
15
20.3
522
30.4
42
27.1
15
34.1
28
31.8
30
26.1
29
28.4
31
36.5
173
29.8
36
35.6
19
31.1
9
19.1
30
27.0
12
19.1
7
38.9
46
28.6
5
15.6
5
55.6
3
30.0
12
28.6
5
18.5
24
35.8
127
30.3
31
44.9
14
26.9
6
16.2
18
26.1
7
19.4
--
--
Neither satisfied nor dissatisfied
41
25.8
516
22.4
62
24.2
26
24.8
33
24.4
59
26.1
46
27.9
23
24.2
354
22.6
40
27.2
19
26.8
24
24.5
33
26.8
31
27.4
17
27.9
132
21.6
22
21.1
7
21.9
8
23.5
25
25.2
14
29.8
N<5
N<5
30
23.8
0
0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
14
29.2
150
22.3
17
28.8
7
28.0
10
30.3
17
27.0
10
26.3
8
20.5
134
22.3
18
22.5
5
25.0
10
25.6
25
26.6
16
28.6
19
24.4
200
21.9
25
28.7
12
28.6
12
20.0
18
21.4
21
30.4
22
27.5
312
22.8
37
22.2
14
22.9
21
28.8
40
29.2
25
26.3
21
28.4
364
21.2
37
23.9
10
22.7
19
21.6
26
22.6
24
23.5
20
23.5
150
25.9
25
24.8
16
26.2
14
29.8
33
29.7
22
34.9
5
27.8
43
26.7
11
34.4
2
22.2
1
10.0
13
30.9
10
37.0
15
22.4
107
25.5
14
20.3
14
26.9
13
35.1
20
29.0
12
33.3
--
--
Dissatisfied
38
23.9
377
16.3
36
14.1
10
9.5
15
11.1
41
18.1
31
18.8
20
21.1
275
17.5
23
15.7
7
9.9
11
11.2
23
18.7
23
20.4
16
26.2
84
13.7
12
11.5
3
9.4
3
8.8
18
18.2
8
17.0
N<5
N<5
18
14.3
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
11
22.9
117
17.4
9
15.2
3
12.0
3
9.1
13
20.6
9
23.7
10
25.6
110
18.3
17
21.2
1
5.0
6
15.4
19
20.2
9
16.1
15
19.2
128
14.1
12
13.8
4
9.5
7
11.7
12
14.3
8
11.6
22
27.5
245
17.9
24
14.4
6
9.8
8
11.0
29
21.2
23
24.2
18
24.3
298
17.3
24
15.5
4
9.1
12
13.6
24
20.9
22
21.6
20
23.5
77
13.3
12
11.9
6
9.8
3
6.4
17
15.3
9
14.3
0
0
22
13.7
7
21.9
0
0
0
0
3
7.1
4
14.8
20
29.9
55
13.1
5
7.2
6
11.5
3
8.1
14
20.3
5
13.9
--
--
Very dissatisfied
21
13.2
278
12.1
25
9.8
8
7.6
18
13.3
23
10.2
16
9.7
15
15.8
221
14.1
19
12.9
8
11.3
16
16.3
14
11.4
14
12.4
6
9.8
48
7.8
6
5.8
0
0
2
5.9
9
9.1
2
4.3
N<5
N<5
9
7.1
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
7
14.6
96
14.2
6
10.2
4
16.0
3
9.1
5
7.9
4
10.5
7
17.9
82
13.6
11
13.8
3
15.0
9
23.1
11
11.7
8
14.3
11
14.1
132
14.5
9
10.3
2
4.8
7
11.7
5
6.0
7
10.1
10
12.5
138
10.1
14
8.4
6
9.8
10
13.7
17
12.4
9
9.5
14
18.9
226
13.2
20
12.9
3
6.8
14
15.9
13
11.3
11
10.8
7
8.2
48
8.3
5
5.0
5
8.2
4
8.5
10
9.0
5
7.9
4
22.2
9
5.6
1
3.1
1
11.1
2
20.0
2
4.8
1
3.7
3
4.5
39
9.3
4
5.8
4
7.7
2
5.4
8
11.6
4
11.1
--
--
Decline to answer
8
5.0
82
3.5
8
3.1
1
0.9
11
8.2
7
3.1
7
4.2
4
4.2
54
3.4
4
2.7
1
1.4
8
8.2
4
3.2
3
2.6
4
6.6
25
4.1
4
3.9
0
0
3
8.8
3
3.0
4
8.5
N<5
N<5
3
2.4
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
26
3.9
1
1.7
1
4.0
1
3.0
3
4.8
1
2.6
3
7.7
22
3.6
3
3.8
0
0
4
10.3
3
3.2
2
3.6
5
6.4
34
3.7
4
4.6
0
0
7
11.7
4
4.8
4
5.8
3
3.8
45
3.3
4
2.4
1
1.6
3
4.1
3
2.2
3
3.2
4
5.4
62
3.6
5
3.2
1
2.3
7
8.0
3
2.6
5
4.9
4
4.7
20
3.5
3
3.0
0
0
4
8.5
4
3.6
2
3.2
1
5.6
7
4.3
2
6.2
0
0
1
10.0
2
4.8
0
0
3
4.5
13
3.1
1
1.4
0
0
3
8.1
2
2.9
2
5.6
--
--
Not applicable
0
0
24
1.0
3
1.2
0
0
1
0.7
5
2.2
4
2.4
0
0
8
0.5
0
0
0
0
0
0
1
0.8
2
1.8
0
0
12
2.0
2
1.9
0
0
1
2.9
4
4.0
1
2.1
N<5
N<5
4
3.2
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
0
0
3
0.5
0
0
0
0
0
0
0
0
1
2.6
0
0
5
0.8
0
0
0
0
0
0
2
2.1
1
1.8
0
0
10
1.1
1
1.1
0
0
1
1.7
2
2.4
2
2.9
0
0
14
1.0
2
1.2
0
0
0
0
3
2.2
2
2.1
0
0
14
0.8
1
0.7
0
0
0
0
1
0.9
2
2.0
0
0
10
1.7
2
2.0
0
0
1
2.1
4
3.6
2
3.2
0
0
5
3.1
0
0
0
0
0
0
3
7.1
2
7.4
0
0
5
1.2
2
2.9
0
0
1
2.7
1
1.4
0
0
Q180L
CAO: Pace of decision making
Very satisfied
5
3.1
294
12.7
29
11.3
30
28.6
11
8.2
28
12.4
13
7.9
3
3.2
178
11.3
17
11.6
17
23.9
9
9.2
17
13.8
8
7.1
2
3.3
93
15.2
11
10.6
13
40.6
2
5.9
10
10.1
5
10.6
N<5
N<5
23
18.2
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
2
4.2
87
12.9
10
16.9
8
32.0
3
9.1
12
19.1
3
7.9
0
0
68
11.3
6
7.5
4
20.0
5
12.8
9
9.6
4
7.1
1
1.3
130
14.3
10
11.5
17
40.5
4
6.7
15
17.9
6
8.7
4
5.0
160
11.7
19
11.4
12
19.7
7
9.6
11
8.0
7
7.4
1
1.4
202
11.8
14
9.0
11
25.0
1
1.1
11
9.6
6
5.9
4
4.7
92
15.9
15
14.8
19
31.1
10
21.3
17
15.3
7
11.1
2
11.1
30
18.6
6
18.8
2
22.2
4
40.0
8
19.1
5
18.5
2
3.0
62
14.8
9
13.0
17
32.7
6
16.2
9
13.0
2
5.6
--
--
Satisfied
42
26.4
734
31.8
83
32.4
38
36.2
36
26.7
71
31.4
44
26.7
24
25.3
481
30.7
46
31.3
25
35.2
24
24.5
41
33.3
28
24.8
18
29.5
199
32.5
35
33.6
11
34.4
11
32.4
28
28.3
13
27.7
N<5
N<5
54
42.9
2
40.0
N<5
N<5
N<5
N<5
N<5
N<5
3
60.0
17
35.4
212
31.4
22
37.3
6
24.0
10
30.3
17
27.0
12
31.6
6
15.4
177
29.4
23
28.8
10
50.0
7
17.9
31
33.0
14
25.0
23
29.5
285
31.3
32
36.8
11
26.2
19
31.7
28
33.3
16
23.2
19
23.8
444
32.4
51
30.5
26
42.6
17
23.3
41
29.9
27
28.4
18
24.3
552
32.1
48
31.0
19
43.2
23
26.1
38
33.0
32
31.4
24
28.2
182
31.4
35
34.6
19
31.1
13
27.7
33
29.7
12
19.1
7
38.9
45
27.9
8
25.0
4
44.4
2
20.0
13
30.9
4
14.8
17
25.4
137
32.7
27
39.1
15
28.9
11
29.7
20
29.0
8
22.2
--
--
Neither satisfied nor dissatisfied
62
39.0
580
25.1
73
28.5
24
22.9
36
26.7
74
32.7
56
33.9
34
35.8
387
24.7
42
28.6
17
23.9
24
24.5
37
30.1
39
34.5
25
41.0
163
26.6
31
29.8
7
21.9
11
32.4
36
36.4
16
34.0
N<5
N<5
30
23.8
0
0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
14
29.2
140
20.8
12
20.3
6
24.0
9
27.3
20
31.8
8
21.1
17
43.6
172
28.6
30
37.5
3
15.0
8
20.5
29
30.9
22
39.3
34
43.6
203
22.3
20
23.0
9
21.4
12
20.0
23
27.4
24
34.8
28
35.0
372
27.1
53
31.7
15
24.6
24
32.9
51
37.2
32
33.7
26
35.1
421
24.5
42
27.1
9
20.4
24
27.3
43
37.4
31
30.4
36
42.4
156
26.9
31
30.7
15
24.6
12
25.5
31
27.9
25
39.7
5
27.8
47
29.2
9
28.1
2
22.2
2
20.0
11
26.2
11
40.7
31
46.3
109
26.0
22
31.9
13
25.0
10
27.0
20
29.0
14
38.9
--
--
Dissatisfied
26
16.4
321
13.9
35
13.7
6
5.7
18
13.3
24
10.6
20
12.1
18
18.9
245
15.6
21
14.3
5
7.0
16
16.3
11
8.9
16
14.2
8
13.1
67
10.9
13
12.5
1
3.1
1
2.9
13
13.1
4
8.5
N<5
N<5
9
7.1
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
4
8.3
108
16.0
8
13.6
1
4.0
6
18.2
4
6.3
6
15.8
11
28.2
86
14.3
9
11.2
2
10.0
7
17.9
13
13.8
7
12.5
6
7.7
116
12.7
10
11.5
3
7.1
9
15.0
8
9.5
6
8.7
19
23.8
202
14.7
24
14.4
3
4.9
8
11.0
16
11.7
14
14.7
13
17.6
254
14.8
26
16.8
3
6.8
15
17.1
11
9.6
12
11.8
13
15.3
66
11.4
9
8.9
3
4.9
3
6.4
13
11.7
8
12.7
2
11.1
14
8.7
2
6.2
0
0
0
0
4
9.5
3
11.1
11
16.4
52
12.4
7
10.1
3
5.8
3
8.1
9
13.0
5
13.9
--
--
Very dissatisfied
14
8.8
235
10.2
19
7.4
4
3.8
23
17.0
13
5.8
13
7.9
12
12.6
193
12.3
15
10.2
4
5.6
18
18.4
10
8.1
13
11.5
2
3.3
39
6.4
4
3.9
0
0
5
14.7
3
3.0
0
0
N<5
N<5
3
2.4
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
9
18.8
96
14.2
6
10.2
2
8.0
4
12.1
6
9.5
6
15.8
3
7.7
56
9.3
8
10.0
1
5.0
8
20.5
5
5.3
5
8.9
8
10.3
115
12.6
8
9.2
2
4.8
9
15.0
3
3.6
7
10.1
6
7.5
112
8.2
10
6.0
2
3.3
13
17.8
9
6.6
6
6.3
11
14.9
191
11.1
15
9.7
1
2.3
17
19.3
7
6.1
11
10.8
3
3.5
40
6.9
4
4.0
3
4.9
6
12.8
6
5.4
2
3.2
1
5.6
8
5.0
2
6.2
1
11.1
2
20.0
1
2.4
0
0
2
3.0
32
7.6
2
2.9
2
3.9
4
10.8
5
7.2
2
5.6
--
--
Decline to answer
8
5.0
95
4.1
8
3.1
2
1.9
8
5.9
9
4.0
9
5.5
3
3.2
61
3.9
4
2.7
2
2.8
5
5.1
6
4.9
2
1.8
5
8.2
32
5.2
4
3.9
0
0
3
8.8
3
3.0
7
14.9
N<5
N<5
2
1.6
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
25
3.7
1
1.7
2
8.0
1
3.0
4
6.3
1
2.6
2
5.1
28
4.7
3
3.8
0
0
2
5.1
4
4.3
1
1.8
5
6.4
41
4.5
4
4.6
0
0
5
8.3
5
6.0
4
5.8
3
3.8
53
3.9
4
2.4
2
3.3
3
4.1
4
2.9
5
5.3
4
5.4
73
4.2
5
3.2
1
2.3
6
6.8
4
3.5
6
5.9
4
4.7
22
3.8
3
3.0
1
1.6
2
4.3
5
4.5
3
4.8
0
0
6
3.7
2
6.2
0
0
0
0
2
4.8
0
0
4
6.0
16
3.8
1
1.4
1
1.9
2
5.4
3
4.3
3
8.3
--
--
Not applicable
2
1.3
48
2.1
9
3.5
1
0.9
3
2.2
7
3.1
10
6.1
1
1.1
24
1.5
2
1.4
1
1.4
2
2.0
1
0.8
7
6.2
1
1.6
19
3.1
6
5.8
0
0
1
2.9
6
6.1
2
4.3
N<5
N<5
5
4.0
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
1
2.1
6
0.9
0
0
0
0
0
0
0
0
2
5.3
0
0
15
2.5
1
1.2
0
0
2
5.1
3
3.2
3
5.4
1
1.3
21
2.3
3
3.5
0
0
2
3.3
2
2.4
6
8.7
1
1.2
27
2.0
6
3.6
1
1.6
1
1.4
5
3.6
4
4.2
1
1.4
26
1.5
5
3.2
0
0
2
2.3
1
0.9
4
3.9
1
1.2
22
3.8
4
4.0
1
1.6
1
2.1
6
5.4
6
9.5
1
5.6
11
6.8
3
9.4
0
0
0
0
3
7.1
4
14.8
0
0
11
2.6
1
1.4
1
1.9
1
2.7
3
4.3
2
5.6
Q180M
CAO: Stated priorities
Very satisfied
5
3.1
332
14.4
28
10.9
31
29.5
15
11.1
30
13.3
13
7.9
3
3.2
210
13.4
14
9.5
19
26.8
12
12.2
16
13.0
8
7.1
2
3.3
100
16.3
13
12.5
12
37.5
3
8.8
13
13.1
5
10.6
N<5
N<5
22
17.5
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
2
4.2
98
14.5
10
16.9
10
40.0
3
9.1
12
19.1
3
7.9
0
0
82
13.6
4
5.0
5
25.0
8
20.5
9
9.6
4
7.1
2
2.6
138
15.2
9
10.3
14
33.3
6
10.0
14
16.7
7
10.1
3
3.8
189
13.8
19
11.4
16
26.2
9
12.3
14
10.2
6
6.3
2
2.7
242
14.1
13
8.4
14
31.8
5
5.7
14
12.2
6
5.9
3
3.5
90
15.5
15
14.8
17
27.9
10
21.3
16
14.4
7
11.1
1
5.6
28
17.4
5
15.6
1
11.1
4
40.0
8
19.1
5
18.5
2
3.0
62
14.8
10
14.5
16
30.8
6
16.2
8
11.6
2
5.6
--
--
Satisfied
50
31.4
756
32.8
80
31.2
40
38.1
36
26.7
68
30.1
53
32.1
25
26.3
482
30.7
45
30.6
25
35.2
23
23.5
36
29.3
32
28.3
24
39.3
216
35.3
33
31.7
13
40.6
12
35.3
29
29.3
18
38.3
N<5
N<5
58
46.0
2
40.0
N<5
N<5
N<5
N<5
N<5
N<5
3
60.0
18
37.5
202
30.0
19
32.2
4
16.0
10
30.3
12
19.1
12
31.6
7
17.9
183
30.4
22
27.5
10
50.0
4
10.3
33
35.1
17
30.4
25
32.0
298
32.7
28
32.2
14
33.3
17
28.3
27
32.1
21
30.4
25
31.2
454
33.1
52
31.1
25
41.0
19
26.0
39
28.5
31
32.6
20
27.0
563
32.8
44
28.4
18
40.9
23
26.1
37
32.2
34
33.3
30
35.3
193
33.3
36
35.6
22
36.1
13
27.7
31
27.9
19
30.2
8
44.4
49
30.4
8
25.0
5
55.6
2
20.0
9
21.4
7
25.9
22
32.8
144
34.4
28
40.6
17
32.7
11
29.7
22
31.9
12
33.3
--
--
Neither satisfied nor dissatisfied
59
37.1
549
23.8
70
27.3
20
19.1
34
25.2
64
28.3
47
28.5
37
39.0
361
23.0
40
27.2
16
22.5
23
23.5
30
24.4
32
28.3
20
32.8
160
26.1
30
28.9
4
12.5
10
29.4
34
34.3
14
29.8
N<5
N<5
28
22.2
0
0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
13
27.1
137
20.3
11
18.6
7
28.0
10
30.3
19
30.2
9
23.7
18
46.1
147
24.4
28
35.0
2
10.0
9
23.1
25
26.6
14
25.0
30
38.5
191
21.0
19
21.8
8
19.1
12
20.0
20
23.8
24
34.8
28
35.0
353
25.8
51
30.5
12
19.7
22
30.1
44
32.1
23
24.2
25
33.8
386
22.4
39
25.2
8
18.2
21
23.9
31
27.0
27
26.5
34
40.0
160
27.6
31
30.7
12
19.7
13
27.7
33
29.7
20
31.8
7
38.9
43
26.7
11
34.4
0
0
1
10.0
15
35.7
7
25.9
27
40.3
117
27.9
20
29.0
12
23.1
12
32.4
18
26.1
13
36.1
--
--
Dissatisfied
20
12.6
313
13.6
36
14.1
6
5.7
19
14.1
32
14.2
26
15.8
14
14.7
258
16.4
27
18.4
4
5.6
16
16.3
21
17.1
23
20.4
6
9.8
48
7.8
8
7.7
2
6.2
3
8.8
11
11.1
3
6.4
N<5
N<5
7
5.6
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
4
8.3
120
17.8
13
22.0
1
4.0
5
15.2
11
17.5
6
15.8
8
20.5
91
15.1
11
13.8
2
10.0
8
20.5
12
12.8
14
25.0
5
6.4
123
13.5
15
17.2
3
7.1
9
15.0
13
15.5
5
7.2
15
18.8
188
13.7
21
12.6
3
4.9
9
12.3
19
13.9
21
22.1
11
14.9
252
14.7
30
19.4
2
4.5
17
19.3
17
14.8
16
15.7
9
10.6
60
10.3
6
5.9
4
6.6
2
4.3
15
13.5
10
15.9
1
5.6
14
8.7
1
3.1
1
11.1
0
0
3
7.1
5
18.5
8
11.9
46
11.0
5
7.2
3
5.8
2
5.4
12
17.4
5
13.9
--
--
Very dissatisfied
16
10.1
235
10.2
27
10.6
5
4.8
24
17.8
18
8.0
14
8.5
12
12.6
184
11.7
17
11.6
5
7.0
19
19.4
13
10.6
13
11.5
4
6.6
46
7.5
10
9.6
0
0
4
11.8
5
5.0
1
2.1
N<5
N<5
5
4.0
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
9
18.8
86
12.8
5
8.5
2
8.0
4
12.1
5
7.9
6
15.8
4
10.3
64
10.6
12
15.0
1
5.0
8
20.5
9
9.6
5
8.9
10
12.8
109
12.0
10
11.5
3
7.1
10
16.7
4
4.8
7
10.1
6
7.5
117
8.5
15
9.0
2
3.3
13
17.8
13
9.5
7
7.4
11
14.9
191
11.1
21
13.6
2
4.5
18
20.4
11
9.6
12
11.8
5
5.9
40
6.9
6
5.9
3
4.9
6
12.8
7
6.3
2
3.2
1
5.6
9
5.6
2
6.2
1
11.1
2
20.0
2
4.8
0
0
4
6.0
31
7.4
4
5.8
2
3.9
4
10.8
5
7.2
2
5.6
--
--
Decline to answer
8
5.0
85
3.7
8
3.1
2
1.9
6
4.4
9
4.0
7
4.2
3
3.2
55
3.5
4
2.7
1
1.4
4
4.1
6
4.9
2
1.8
5
8.2
28
4.6
4
3.9
1
3.1
2
5.9
3
3.0
5
10.6
N<5
N<5
2
1.6
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
24
3.6
1
1.7
1
4.0
1
3.0
4
6.3
1
2.6
2
5.1
26
4.3
3
3.8
0
0
2
5.1
4
4.3
1
1.8
5
6.4
37
4.1
3
3.5
0
0
5
8.3
5
6.0
3
4.3
3
3.8
47
3.4
5
3.0
2
3.3
1
1.4
4
2.9
4
4.2
4
5.4
64
3.7
5
3.2
0
0
4
4.5
4
3.5
5
4.9
4
4.7
21
3.6
3
3.0
2
3.3
2
4.3
5
4.5
2
3.2
0
0
7
4.3
2
6.2
1
11.1
0
0
2
4.8
0
0
4
6.0
14
3.3
1
1.4
1
1.9
2
5.4
3
4.3
2
5.6
--
--
Not applicable
1
0.6
37
1.6
7
2.7
1
0.9
1
0.7
5
2.2
5
3.0
1
1.1
19
1.2
0
0
1
1.4
1
1.0
1
0.8
3
2.6
0
0
14
2.3
6
5.8
0
0
0
0
4
4.0
1
2.1
N<5
N<5
4
3.2
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
1
2.1
7
1.0
0
0
0
0
0
0
0
0
1
2.6
0
0
9
1.5
0
0
0
0
0
0
2
2.1
1
1.8
1
1.3
15
1.6
3
3.5
0
0
1
1.7
1
1.2
2
2.9
0
0
22
1.6
4
2.4
1
1.6
0
0
4
2.9
3
3.2
1
1.4
21
1.2
3
1.9
0
0
0
0
1
0.9
2
2.0
0
0
16
2.8
4
4.0
1
1.6
1
2.1
4
3.6
3
4.8
0
0
11
6.8
3
9.4
0
0
1
10.0
3
7.1
3
11.1
0
0
5
1.2
1
1.4
1
1.9
0
0
1
1.4
0
0
Q180N
CAO: Communication of priorities
Very satisfied
5
3.1
363
15.7
33
12.9
34
32.4
14
10.4
35
15.5
17
10.3
3
3.2
226
14.4
17
11.6
21
29.6
11
11.2
20
16.3
12
10.6
2
3.3
112
18.3
15
14.4
13
40.6
3
8.8
14
14.1
5
10.6
N<5
N<5
25
19.8
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
2
4.2
102
15.1
10
16.9
10
40.0
3
9.1
14
22.2
4
10.5
0
0
85
14.1
6
7.5
6
30.0
6
15.4
10
10.6
6
10.7
2
2.6
158
17.3
13
14.9
16
38.1
4
6.7
18
21.4
8
11.6
3
3.8
200
14.6
20
12.0
17
27.9
10
13.7
15
10.9
9
9.5
2
2.7
264
15.4
15
9.7
15
34.1
6
6.8
19
16.5
9
8.8
3
3.5
99
17.1
18
17.8
19
31.1
8
17.0
16
14.4
8
12.7
1
5.6
30
18.6
6
18.8
1
11.1
4
40.0
8
19.1
5
18.5
2
3.0
69
16.5
12
17.4
18
34.6
4
10.8
8
11.6
3
8.3
--
--
Satisfied
39
24.5
699
30.3
82
32.0
32
30.5
41
30.4
68
30.1
46
27.9
21
22.1
443
28.2
42
28.6
22
31.0
28
28.6
34
27.6
26
23.0
18
29.5
204
33.3
38
36.5
8
25.0
12
35.3
31
31.3
17
36.2
N<5
N<5
52
41.3
2
40.0
N<5
N<5
N<5
N<5
N<5
N<5
3
60.0
15
31.2
188
27.9
19
32.2
5
20.0
11
33.3
13
20.6
10
26.3
5
12.8
168
27.9
21
26.2
9
45.0
6
15.4
29
30.9
14
25.0
19
24.4
269
29.5
29
33.3
9
21.4
21
35.0
24
28.6
19
27.5
20
25.0
426
31.1
53
31.7
22
36.1
20
27.4
42
30.7
26
27.4
13
17.6
518
30.1
51
32.9
16
36.4
24
27.3
34
29.6
30
29.4
26
30.6
181
31.2
31
30.7
16
26.2
17
36.2
34
30.6
16
25.4
7
38.9
47
29.2
5
15.6
5
55.6
3
30.0
11
26.2
5
18.5
19
28.4
134
32.0
26
37.7
11
21.1
14
37.8
23
33.3
11
30.6
--
--
Neither satisfied nor dissatisfied
56
35.2
511
22.1
66
25.8
25
23.8
24
17.8
59
26.1
45
27.3
32
33.7
351
22.4
40
27.2
18
25.4
16
16.3
33
26.8
30
26.6
22
36.1
136
22.2
25
24.0
7
21.9
8
23.5
26
26.3
14
29.8
N<5
N<5
24
19.1
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
11
22.9
134
19.9
12
20.3
7
28.0
7
21.2
19
30.2
9
23.7
16
41.0
140
23.3
24
30.0
2
10.0
6
15.4
22
23.4
14
25.0
32
41.0
191
21.0
21
24.1
10
23.8
10
16.7
19
22.6
23
33.3
24
30.0
315
23.0
45
26.9
15
24.6
14
19.2
40
29.2
22
23.2
23
31.1
360
20.9
37
23.9
9
20.4
15
17.1
27
23.5
24
23.5
33
38.8
149
25.7
29
28.7
16
26.2
9
19.1
32
28.8
21
33.3
7
38.9
46
28.6
12
37.5
1
11.1
1
10.0
16
38.1
9
33.3
26
38.8
103
24.6
17
24.6
15
28.9
8
21.6
16
23.2
12
33.3
--
--
Dissatisfied
33
20.8
340
14.7
33
12.9
7
6.7
24
17.8
34
15.0
28
17.0
21
22.1
258
16.4
23
15.7
3
4.2
17
17.4
17
13.8
24
21.2
11
18.0
72
11.8
10
9.6
4
12.5
5
14.7
17
17.2
4
8.5
N<5
N<5
10
7.9
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
9
18.8
125
18.6
11
18.6
0
0
5
15.2
9
14.3
7
18.4
11
28.2
98
16.3
14
17.5
1
5.0
10
25.6
17
18.1
13
23.2
9
11.5
116
12.7
8
9.2
3
7.1
10
16.7
14
16.7
6
8.7
23
28.8
222
16.2
25
15.0
4
6.6
13
17.8
20
14.6
22
23.2
18
24.3
261
15.2
22
14.2
1
2.3
18
20.4
20
17.4
18
17.6
15
17.6
77
13.3
11
10.9
6
9.8
6
12.8
14
12.6
10
15.9
2
11.1
16
9.9
3
9.4
1
11.1
0
0
2
4.8
5
18.5
13
19.4
61
14.6
8
11.6
5
9.6
6
16.2
12
17.4
5
13.9
--
--
Very dissatisfied
18
11.3
280
12.1
28
10.9
6
5.7
27
20.0
18
8.0
16
9.7
14
14.7
221
14.1
20
13.6
6
8.4
23
23.5
13
10.6
15
13.3
4
6.6
50
8.2
8
7.7
0
0
4
11.8
5
5.0
1
2.1
N<5
N<5
9
7.1
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
9
18.8
96
14.2
6
10.2
2
8.0
6
18.2
5
7.9
6
15.8
5
12.8
79
13.1
12
15.0
2
10.0
10
25.6
10
10.6
7
12.5
10
12.8
130
14.3
11
12.6
4
9.5
11
18.3
3
3.6
8
11.6
8
10.0
141
10.3
15
9.0
2
3.3
15
20.6
14
10.2
8
8.4
13
17.6
231
13.4
22
14.2
3
6.8
21
23.9
11
9.6
13
12.8
5
5.9
45
7.8
6
5.9
3
4.9
6
12.8
7
6.3
3
4.8
1
5.6
8
5.0
2
6.2
1
11.1
2
20.0
1
2.4
0
0
4
6.0
37
8.8
4
5.8
2
3.9
4
10.8
6
8.7
3
8.3
--
--
Decline to answer
7
4.4
81
3.5
8
3.1
1
0.9
5
3.7
8
3.5
8
4.8
3
3.2
52
3.3
4
2.7
1
1.4
3
3.1
5
4.1
3
2.6
4
6.6
27
4.4
4
3.9
0
0
2
5.9
3
3.0
5
10.6
N<5
N<5
2
1.6
0
0
N<5
N<5
N<5
N<5
N<5
N<5
0
0
1
2.1
22
3.3
1
1.7
1
4.0
1
3.0
3
4.8
1
2.6
2
5.1
23
3.8
3
3.8
0
0
1
2.6
4
4.3
1
1.8
5
6.4
34
3.7
3
3.5
0
0
4
6.7
5
6.0
3
4.3
2
2.5
46
3.4
5
3.0
1
1.6
1
1.4
3
2.2
5
5.3
4
5.4
64
3.7
5
3.2
0
0
4
4.5
3
2.6
6
5.9
3
3.5
17
2.9
3
3.0
1
1.6
1
2.1
5
4.5
2
3.2
0
0
6
3.7
2
6.2
0
0
0
0
2
4.8
0
0
3
4.5
11
2.6
1
1.4
1
1.9
1
2.7
3
4.3
2
5.6
--
--
Not applicable
1
0.6
33
1.4
6
2.3
0
0
0
0
4
1.8
5
3.0
1
1.1
18
1.1
1
0.7
0
0
0
0
1
0.8
3
2.6
0
0
11
1.8
4
3.9
0
0
0
0
3
3.0
1
2.1
N<5
N<5
4
3.2
1
20.0
N<5
N<5
N<5
N<5
N<5
N<5
1
20.0
1
2.1
7
1.0
0
0
0
0
0
0
0
0
1
2.6
0
0
9
1.5
0
0
0
0
0
0
2
2.1
1
1.8
1
1.3
13
1.4
2
2.3
0
0
0
0
1
1.2
2
2.9
0
0
20
1.5
4
2.4
0
0
0
0
3
2.2
3
3.2
1
1.4
21
1.2
3
1.9
0
0
0
0
1
0.9
2
2.0
0
0
12
2.1
3
3.0
0
0
0
0
3
2.7
3
4.8
0
0
8
5.0
2
6.2
0
0
0
0
2
4.8
3
11.1
0
0
4
0.9
1
1.4
0
0
0
0
1
1.4
0
0