“We are the hub of the campus community,” says Karen Thomas, the Registrar of Bronx Community College. She oversees all aspects of the Registrar’s Office, including transfer credit evaluation, enrollment verification, international students, financial obligation appeals and graduation. “We are the keepers of the students’ records. We ensure their integrity and accuracy.” But of course, the biggest job of the Registrar is enrolling students. Every student at BCC goes through the Registrar’s Office at one time or another. “During our peak registration periods, we can serve hundreds of students in one day.” Before COVID-19, up to 75% of business was conducted in person. Today, it is all done online. Among those who regularly use the Registrar’s services are students who left BCC and would like to return to finish their degrees. “This past August, we were able to readmit 585 students.” Ms. Thomas is particularly proud of the Graduation Project and Reverse Transfer Outreach Initiatives Program, which serves “former BCC students who left but were one class short, or had enough credits but not the right classes, or they didn’t do the writing intensive and never applied for a waiver.” “We host a Degree Completion Mixer and we invite those former BCC students back. At the last one, we had 75 students in attendance. Eleven who came in without a degree left with a degree. That’s what we do that’s so rewarding to us. They come with their significant others or their children and they start crying and you start tearing up, too.” “I’ve always had a passion for helping students. I love the look on the students’ faces when they find out that they can actually graduate.