In preparation for students and staff to move effectively to online learning and teaching, CUNY and BCC have purchased and will be distributing some loaner laptops to those who either do not already have a BCC issued device, or do not have access to a personal computer.

Summer & Fall 2021 Semester: Continuing, new, readmits and transfer students: You can request a laptop on our Laptop Request Form by clicking here.

For those of you who have submitted a device loaner request:

  • Once we receive your device loaner request, we will begin to process it – we may need to contact you if we need to verify any information.
  • When the loaner device is packed and ready to ship, we will notify you my email and include the UPS tracking number.
  • Please note that all communication and notifications will be sent to your BCC email account.

How to Return Your Loaner Device(s): 

Please ensure that you have backed up all your documents.

There are two (2) options for returning the device(s) to the college, using the original box and packing material. If you did not keep the original box and packing materials as requested, you must supply a box and packing material to ship the device safely and securely.

a.  Public Safety Dropoff (On Campus)

You can drop off the loaner device(s) with BCC Public Safety at the main gate.  You would need to let us know by email, the day and time you would be coming on campus to drop off the device(s).  The Office of Information Technology would then notify Public Safety.

b.  Ship Back to BCC by UPS

1.  If you have a printer at home, a Prepaid Return UPS label will be sent to your BCC email address. You would then drop off the package at a nearby UPS store.

2.  If you don’t have a printer at home, a Prepaid Return UPS label will be mailed to your home address. You would then drop off the package at a nearby UPS store.

Please contact us at:  BCCDeviceLoaner@bcc.cuny.edu to let us know which return option you prefer.


For Chromebooks & iPads ONLY!

In order to protect your privacy, we are providing instructions on how to restore the device to factory settings.  A factory reset erases all your data from the device.  Before performing a factory reset, please ensure that you have backed up your documents.

If you have any questions, please do not hesitate to contact us at:  BCCDeviceLoaner@bcc.cuny.edu or 718.289.5970.

IMPORTANT NOTICE:

Please note that there is a limited number of available mobile hotspots, therefore,  submit your request soon.

Mobile Hotspot Device Loaner Program (Students Only)

To support our students’ remote learning, CUNY and the campus will be securing personal wireless routers that acts as a mobile WI-FI hotspot.  The devices will be available from the IT Technology Service Desk in Roscoe Brown or by completing the online request form.  Distribution will be based on availability and need.  The devices are to be used only by the person it was issued to for CUNY related learning.  The devices are not for personal use.

Persons receiving the device must agree to properly use and safeguard the equipment, ensuring that the device updates and security features are enabled, and return the device at the end of the semester.  Lost or malfunctioning items must be immediately reported to the IT Tech Service Desk.  (See Remote Technical Support Contact information below)

Remote Technical Support

The College has merged the Technical Service Center and the staff of Academic Computing to provide the remote technical service support needed for remote online teaching and learning.  The college has made remote technical support available for all our Students, Faculty and Staff.   Our users can contact the Technology Service Center (IT-Service Desk) to have different technical issues resolved.  Please refer to the link below for detail information.

MIFI Device Link Application  [Please see the above Important Notice]

Additionally, please visit the following websites to learn more about the tools available to you to work, meet, and collaborate with your colleagues during this temporary remote working time.

Academic Continuity & Resources

Distance Learning – Preparing for Alternative Course Delivery

As the college prepares for all classes to go online, two key tools that enable collaboration are being made available.  Zoom and Microsoft Teams are both great tools for meetings, resource sharing, and collaboration.

Zoom:  https://www.cuny.edu/about/administration/offices/cis/technology-services/zoom/

MS Teams:  https://www.cuny.edu/about/administration/offices/cis/technology-services/microsoft-office-365-for-education/

During a time like this, when people are in need, cybercriminals find opportunities.  You may see an increase in spam and phishing emails asking you to click a link or download free software. Review these emails carefully don’t download any of this software or click on these links. Instead, refrain from using free tools from the internet (freeware/shareware) as these are often linked to adware or spyware and can create a security risk to both you and CSN if you are working remotely.

MOBILE HOTSPOT DEVICE LOANER PROGRAM

To support remote learning and telework, CUNY and the Campus will be securing personal wireless routers that acts as a mobile WI-FI hotspot.    The devices will be available from the IT Technology Service Desk in Roscoe Brown, or by completing the online request form.  Distribution will be based on availability and need.   The devices are to be used only by the person it was issued to for CUNY related work/learning.  The devices are not for personal use.

Persons receiving the device must agree to properly use and safeguard the equipment, ensuring that the device updates and security features are enabled, and return the device at the end of the semester.  Lost or malfunctioning items must be immediately reported to the IT Tech Service Desk.  (See Remote Technical Support Contact information below)

REMOTE TECHNICAL SUPPORT

The College has merged the Technical Service Center and the staff of Academic Computing to provide the remote technical service support needed for remote online teaching and learning.  The college has made remote technical support available for all our Students, Faculty and Staff.   Our users can contact the Technology Service Center (IT-Service Desk) to have different technical issues resolved.  Please refer to the link below for detail information.

For those concerned about internet access during this change, below are the phone numbers to companies who are providing broadband internet access for free or small fees to customers.

To make that experience as easy and worry-free as possible, internet and smart phone providers have instituted the following changes for the next 60 days:

  1. All limits on data, talk and text use on your smart phone have been lifted.
  2. All public hotspots will be free and accessible.
  3. You may use your smart phone as a hot spot at no extra charge.
  4. There will be no late fees or disconnections for home and mobile devices.
  5. Spectrum has announced that low income individuals or families can have free installation and broadband access for the next 60 days.

Internet and data accessibility and usage is handled on an individual basis. Please contact the provider in your area at the numbers below to access these services:
Comcast 800-934-6489
Verizon 800-922-0204
T-Mobile 800-937-8997
Spectrum/Charter 855-892-4444
Sprint 888-271-4727
AT&T 800-288-2020
Altice/Optimum 800-735-5379

Helpdesk Services will remain available and answering as many requests as possible.  However, due to increased demand, wait times may be longer than usual so we encourage you to utilize the self-service helpdesk option available.

For basic IT support services, the Technology Service Center (IT Service Desk) can be reached by email at tsc@bcc.cuny.edu from 8am to 7pm. All of our agents are available over email to assist you. The IT Department is currently working on a more long-term solution to provide you with phone and remote desktop support. Details will be shared with you shortly.

The college is posting useful info and updates on our response to CoVID-19 on our CoVID-19 Info page.

We understand how important technology is to your work, and even more so now as we make these adjustments in our work environment.  We would appreciate it if you could take a quick minute of your time and fill out our survey to help us with understanding the situation.

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