This site is intended to provide students and faculty with the information they need to prepare for online learning as well as a resource for problem resolution.  

Student Blackboard Support 

Students with Blackboard questions can send an e-mail to bbstudent@bcc.cuny.edu or use the Students Assistance Request Form — https://bit.ly/ctlt-student_queue

*Please include your EMPLID, Course Name, and Course Number when requesting assistance. Include screenshots if possible.

Blackboard 101 for students webinar (recording)

Faculty and Student After-Hours Blackboard Support

If you require immediate Blackboard assistance between the hours of 8 pm – 8 am or on the weekend, please call CUNY After Hours Blackboard Support at 1-646-664-2024. For details about what IS/IS NOT covered by After Hours Blackboard Support, please visit: https://cisweb.cuny.edu/blackboard/AfterHoursSupport-Blackboard-COVID19-Outbreak.pdf

ePortfolio Support 

If you are a student or faculty member and need assistance with ePortfolios, please visit the ePortfolio Program website – https://bcc-cuny.digication.com/ep

Zoom Support

Please note that Zoom support is being handled by the Technology Service Center.  All questions for Zoom-related issues should be directed there.

CUNY ZOOM Sessions
https://www.cuny.edu/about/administration/offices/cis/technology-services/zoom/

Zoom Security Protocols
https://www.cuny.edu/wp-content/uploads/sites/4/page-assets/about/administration/offices/cis/it-resources-for-remote-work-teaching/Zoom-Security-Protocol.pdf

The Zoom Learning Center
https://support.zoom.us/hc/en-us/articles/360029527911

Modes of Instruction

(Revised 5/2022)

Modality CUNYfirst Value Description
In-Person (P)
In-Person		 In-person classes require all contact hours to take place on campus or at a designated location during scheduled times. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). Student complete readings, assignments, projects etc. outside of class time. An In-Person class where material is provided online, via a learning management system or website, does not displace any of the required contact hours that would normally occur in a scheduled In-Person class.

All class meeting days/times must be listed in the schedule of classes for students at the time of enrollment.
Online  (OA)
Online Asynchronous		 Online Asynchronous classes require all contact hours be held online asynchronously. Instruction takes place online asynchronously. The modality allows students to access materials and assignments on a flexible schedule in accordance with deadlines set by the professor. All required instructional hours are online. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). All the class work, examinations, quizzes, writing assignments, lab work etc. are fully online.

With the permission of and in consultation with Chief Academic Officer/Provost, assessment activities/exams can be conducted in-person. This information must be made available to the students in the schedule of classes at the time of enrollment. Class must be tagged with In Person Exam Only attribute for students.
(OS)
Online Synchronous		 Online Synchronous courses resemble on-campus In-Person ones in that students must be (virtually) present at the same time. All required instructional hours are online. Contact includes instruction, learning activities, and interactions (both student-student and/or studentinstructor). All the class work, examinations, quizzes, writing assignments, lab work, etc. are fully online.

All Synchronous class meeting days/times must be listed in the schedule of classes for students at the time of enrollment. With the permission of and in consultation with Chief Academic Officer/Provost, assessment activities/exams can be conducted inperson. This information must be made available to the students in the schedule of classes at the time of enrollment. Class must be tagged with In Person Exam Only attribute for students. 
(OM)
Online Mix		 Online Mix classes offer a combination of online synchronous meetings and asynchronous online work. It is recommended that at least 25% and at most 75% of classes in Online Mix courses are scheduled to meet at a set time online. Students attend some classes on designated online synchronous days, with the remainder of the course being delivered via asynchronous, deadline-based instruction and assignments. All required instructional hours are online. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). All the class work, examinations, quizzes, writing assignments, lab work etc. are fully online.

All Synchronous class meeting days/times must be listed in the schedule of classes for students at the time of enrollment. With the permission of and in consultation with Chief Academic Officer/Provost, assessment activities/exams can be conducted in-person. This information must be made available to the students in the schedule of classes at the time of enrollment. Class must be tagged with In Person Exam Only attribute for students.
Hybrid  (HA)
Hybrid Asynchronous		 Hybrid classes offer a combination of in-person and online instruction/contact hours. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). Exclusive of exams, it is recommended that at least 25% and at most 75% of classes in hybrid courses are scheduled to meet at a set time on campus, in-person and campuses may set their own meeting schedules and guidelines within these parameters. Online portions of the course are offered asynchronously. Students participate in online portions of the course via asynchronous, deadline-based assignments.

All In-Person Class meeting days/times must be listed in the schedule of classes for students at the time of enrollment.
(HS)
Hybrid Synchronous		 Hybrid classes offer a combination of in-person and online instruction/contact hours. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). Exclusive of exams, it is recommended that at least 25% and at most 75% of classes in hybrid courses are scheduled to meet at a set time on campus, in-person and campuses may set their own meeting schedules and guidelines within these parameters. Online portions of the course are offered synchronously. Students participate in online portions of the course via designated online synchronous days. Synchronous class sessions will take place at an assigned class time(s).

All In-Person and Synchronous Online class meeting days/times must be listed in the schedule of classes for students at the time of enrollment.
(HF)
HyField		 HyField classes offer a combination of in-person instruction hours that occur off campus doing field-based experiential learning (e.g., primary research, museum visits, local or international team-based projects for a nonprofit or company) during scheduled times and online instruction hours that may be asynchronous and/or synchronous. HyField classes do not require classroom access—all in-person instruction occurs off-campus. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). Synchronous class sessions will always take place at the assigned class time(s).

All class meeting days/times/locations must be listed in the schedule of classes for students at the time of enrollment.
HyFlex  (HX)
HyFlex		 A HyFlex course provides students multiple learning paths and is distinguished from other mixed modality courses by relying on individual student choice from session to session, rather than having the instructor determine the modality for any given lesson. The number of formats available to students will vary from course to course. HyFlex courses are in-person with an option of synchronous online, and/or asynchronous online contact hours. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor).

All class meeting days/times must be listed in the schedule of classes for students at the time of enrollment. Class must be tagged with all available HyFlex modalities attributes for students.

Note: The range of percentages of instruction in different modalities given above are offered as guidance about the meaning and nature of standard definitions of course modalities. They are not intended to be strict requirements. Where courses require synchronous meeting times, it is critical that specific information about exactly when and where class meetings will occur be provided to students at the time of enrollment, so that they can make appropriate and informed registration choices.

Please check the section notes for the courses that you intend to enroll in for more detailed information on the meeting expectations for the courses.

Contact us

CTLT’s Main Office:
Colston Hall [CO], Room 226
<Closed until further notice.>

Distance Teaching or Learning Assistance
Please fill out the appropriate link and you will get an email/call-back when you are “next” in the queue:
Faculty Assistance Queue
Students Assistance Queue

Faculty Development Lab:
Philosophy Hall [PH], Room B2
<Closed until further notice.>
(Events Calendar)
Phone: 718-289-5100 x5075

Student Lab:
Nichols Hall [NI], Room 311 A & B
<Closed until further notice.>
(Events Calendar)
Phone: 718-289-5100 x3246

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