This site is intended to provide students and faculty with the information they need to prepare for online learning as well as a resource for problem resolution.  

Faculty Blackboard Support 

If you are a faculty member and need assistance with Blackboard, please send an e-mail to bbsupport@bcc.cuny.edu or use the Faculty Assistance Request Form — https://bit.ly/ctlt-faculty_queue

*Please include your EMPLID and the 5-digit section number when requesting assistance. Include screenshots if possible.

Student Blackboard Support 

Students with Blackboard questions can send an e-mail to bbstudent@bcc.cuny.edu or use the Students Assistance Request Form — https://bit.ly/ctlt-student_queue

*Please include your EMPLID, Course Name, and Course Number when requesting assistance. Include screenshots if possible.

Blackboard 101 for students webinar (recording)

Faculty and Student After Hours Blackboard Support

If you require immediate Blackboard assistance between the hours of 8 pm – 8 am or on the weekend, please call CUNY After Hours Blackboard Support at 1-646-664-2024. For details about what IS/IS NOT covered by After Hours Blackboard Support, please visit: https://cisweb.cuny.edu/blackboard/AfterHoursSupport-Blackboard-COVID19-Outbreak.pdf

Live Student Blackboard Support*

*The live student Blackboard support service is temporally unavailable

ePortfolio Support 

If you are a student or faculty member and need assistance with ePortfolios, please visit the ePortfolio Program website – https://bcc-cuny.digication.com/ep

Zoom Support
Please note that Zoom support is being handled by the Technology Service Center. All questions for Zoom related issues should be directed there.

CUNY ZOOM Sessions
https://www.cuny.edu/about/administration/offices/cis/technology-services/zoom/

Zoom Security Protocols
https://www.cuny.edu/wp-content/uploads/sites/4/page-assets/about/administration/offices/cis/it-resources-for-remote-work-teaching/Zoom-Security-Protocol.pdf

CUNY’s Modes of Instruction

(Revised 6/20)

ValueDescriptionDefinition
PIn-PersonIn an In-Person class, all required class meetings occur on campus, during scheduled class meeting times. Contact includes instruction, learning activities, and interactions (both student-student and student-instructor). An In-Person class where material is provided online, via a learning management system or website, does not displace any of the required contact hours that would normally occur in a scheduled In-Person class. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All In-Person class meeting days/times must be listed in the schedule of classes.
HHybridIn a Hybrid class, online contact hours (synchronous* or asynchronous**) displaces some portion of the required contact hours that would normally take place in a scheduled in-person (face-to-face) class. Contact includes instruction, learning activities, and interactions (both student-student and student-instructor). A hybrid class is designed to integrate face-to-face and online activities so that they reinforce, complement, and elaborate one another, instead of treating the online component as an add-on or duplicate of what is taught in the classroom. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All In-person and synchronous online class meeting days/times must be listed in the schedule of classes for students.
OOnlineIn an Online class (synchronous* or asynchronous**), all required contact hours are online. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). All the class work, examinations, quizzes, writing assignments, lab work, etc. are fully online. All Synchronous class meeting days/times must be listed in the schedule of classes for students.

*Synchronous: Synchronous classes meetings resemble traditional on-campus In-Person classes in that students must be (virtually) present at the same time. Though they are conducted virtually, synchronous classes meet in real-time. Students must commit to scheduled class times and sign onto their virtual learning platform on schedule. During these classes, students will engage with the instruction during online lessons and presentations and even have virtual class discussions. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All Synchronous class meeting days/times must be listed in the schedule of classes for students. Per best practices, instructors should make effective use of learning management systems for the posting of class materials and submission of class assignments.

**Asynchronous: Asynchronous class meetings do not require you to log in to your virtual classroom at a specified time. Students do not have to follow a strict schedule to engage in live classes or discussions, and the only requirement regarding when they turn in their work is the assignment deadline, not an arbitrary timeline. Assignment deadlines and exams days/times are maintained and included on the class syllabus. Per best practices, instructors should create non-mandatory opportunities for live interactions with and among students.

Contact us

CTLT’s Main Office:
Colston Hall [CO], Room 226
<Closed until further notice.>

Distance Teaching or Learning Assistance
Please fill out the appropriate link and you will get an email/call-back when you are “next” in the queue:
Faculty Assistance Queue
Students Assistance Queue

Faculty Development Lab:
Philosophy Hall [PH], Room B2
<Closed until further notice.>
(Events Calendar)
Phone: 718-289-5100 x5075

Student Lab:
Nichols Hall [NI], Room 311 A & B
<Closed until further notice.>
(Events Calendar)
Phone: 718-289-5100 x3246

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