Helpful Links

Issue TypeWho to Contact?
Generaltsc@bcc.cuny.edu
VPN & Remote Accessvpn@bcc.cuny.edu
Phonephone@bcc.cuny.edu
Email mailbox size increasecio@bcc.cuny.edu
Blackboardbbsupport@bcc.cuny.edu
Can’t install software on laptop loanerenis@bcc.cuny.edu
Website UpdatesNaomi.Michelin@bcc.cuny.edu
Broadcast Requests (8am-5pm)broadcast@bcc.cuny.edu
All other requeststsc@bcc.cuny.edu
  1. How do I use my WebEx account to make audio or video conference calls?
  2. How to Request VPN Access?

Please send your request for VPN access to vpn@bcc.cuny.edu

  1. How do I access my BCC voicemail offsite?

Futjitsu phones (standard phone):

  • Dial 718-289-6480 and follow the instructions.

CISCO VOIP phones (newest model):

  • Dial 646-664-2200,
  • Press * key
  • Enter 6+extension (i.e. 65168) + #
  • Enter voicemail PIN + #
  1. How to forward my BCC phone to my Cellphone or a Google Voice number?

Please submit a work order here. Indicate on the ticket your BCC phone number/extension and the desired destination number. Please note that, as of now, BCC doesn’t support forwarding an office main number (i.e. Admissions, Bursars, Registrars, Financial Aid, etc.) to Google Voice.

  1. How do I update my BCC voicemail greeting?

Cisco Phones:

  1. Dial 646.664.2200
  2. Press * key
  3. Enter 5-digit extension followed by #
  4. Enter your PIN followed by #
  5. Press 4 (Setup Options)
  6. Press 1 (Change Greetings)
  7. Press 1 (Re-record Standard Greeting)
  8. Record your greeting followed by #
  9. Press * to Exit

Fujitsu Phones:

  1. Dial 718-289-6480
  2. Press #, followed by your office extension
  3. Enter your security code
  4. Press 4 (Phone Manager)
  5. Press 4 (Record Your Standard Greeting)
  6. Record your message then press any key when you are finished recording
  7. Press # to save your recorded message

 

  1. Where Can I Submit a Work Order?
  2. Who to contact regarding my IT issues?
Issue TypeWho to Contact?
Generaltsc@bcc.cuny.edu
VPN & Remote Accessvpn@bcc.cuny.edu
Phonephone@bcc.cuny.edu
Email mailbox size increasecio@bcc.cuny.edu
Blackboardbbsupport@bcc.cuny.edu
Can’t install software on laptop loanerenis@bcc.cuny.edu
Website UpdatesNaomi.Michelin@bcc.cuny.edu
Broadcast Requests (8am-5pm)broadcast@bcc.cuny.edu
All other requeststsc@bcc.cuny.edu
  1. How can I get a copy of Adobe Creative Suite installed on my computer (Faculty Only)?
Please submit a work order here.

Microsoft Office 365, OneDrive and Dropbox let you share files and collaborate on their content online. You can find more information on OneDrive at www.cuny.edu/office365ed.  For information on Dropbox, see cuny.edu/dropbox.

  • Where and how can I save my files in the Cloud?

You can save your files in one of CUNY’s cloud file storage options to access the latest version of your files, no matter where you’re located, as long as you’re connected to the Internet.  CUNY offers two files storage/collaboration tools: OneDrive in Microsoft Office 365 and Dropbox.

You can find information and training resources on using OneDrive at CUNY’s Microsoft Office 365 for Education website or from Microsoft’s Office 365 Education Help Center and Office 365 Training Center.  Microsoft’s Teams provides an addition tool to share/collaborate on projects and shared files.

You can find information and training resources on using Dropbox at CUNY’s Dropbox site.

CUNY now has a 90-day license to use Webex Meetings and Webex Teams, which is available to all CUNY faculty and staff as of March 13th. Student account provisioning is in progress and this FAQ will be updated when students have access to Webex Meetings and Webex teams. The license will expire after the end of the Spring 2020 semester. See the ConnectCUNY Webex Quick Start Guide for instructions on accessing and information on using Webex Meetings and Webex Teams. The guide includes Information on using Webex within Blackboard for setting up a collaboration workspace, online meetings and online office hours for courses.

Note that some of these offers may be subject to specific terms/conditions for  use, such as becoming a new customer.
Altice – free broadband for 60 days 
AT&T – waives mobile data overage fees for 60 days
Charter/Spectrum – free Spectrum broadband and WiFi for 60 days
COMCAST – free public WiFi for 60 days
Sprint mobile – waives late fees, unlimited data and additional 20GB hotspot service for next 60 days
T-Mobile – unlimited data and additional 20GB hotspot service for next 60 days
Verizon mobile – waiving late fees for next 60 days

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