Submit a Work Order

At BCC, our different work order systems let you submit and monitor maintenance requests.

Please follow these steps for all ServiceNow (CUNY IT Help) requests including Information Technology and Communications & Marketing:

1. Click on Log in (top right corner) and enter your CUNY credentials (firstname.lastname##@login.cuny.edu).
2. Click on Catalog (top right of page).
3.  Go to the Categories box on the left side of the page and click on Bronx Community College Catalog.
4. Scroll down to select the option which fits your needs. 
   1. If you are unsure of which option you need, you may click on View Details and then expand the Category dropdown list. This will show you a variety of typical requests sent to that team.   
5. Fill out the Request Form.
6. If you have any attachments, add at the bottom. 
7. Finally, submit the form.

Physical Plant Services

Heating, ventilating, air conditioning and electrical repair, moderate renovation projects, landscaping and snow removal, carpentry, plumbing, painting, locksmith, site cleaning, trash collection and recycling services.

Duplication & Mail Room

Mail services, duplicating, binding, etc. 

Communications & Marketing

Digital and print publications, editorial services (e.g., editorial review and/or proofreading),  graphic design, college-wide internal communications, advertising, etc.

Information Technology

Email, WiFi, network connectivity, phone, hardware, software, etc.