Welcome to the Fall 2024 semester at Bronx Community College.  We hope that you and your loved ones are safe and well.

Whether you are a first-time freshman or a returning student, we want to make sure that we provide you with important information regarding the technical support resources that are available to you.

For more information on any of the below resources, please click on the icon  or visit the Technology Support Services for Students webpage:  https://www.bcc.cuny.edu/information-technology/technology-support-services-students/.

TECHNOLOGY SERVICE CENTER (IT SERVICE DESK) 

The Technology Service Center (IT Service Desk) is available to assist you with your technical questions and concerns.

Hours of Operation:   Monday – Friday 8 am – 7 pm

                                        Saturday 9am – 1pm

Email:                          tsc@bcc.cuny.edu

Phone:                        718.289.5970

 

WI-FI ACCESS

• CUNY offers free, secure Wi-Fi access via eduroam at CUNY campus hotspots. This service will require authentication using your CUNYfirst credentials.
  • Step-by-step eduroam Connection Instructions
• Additionally, BCC provides Wi-Fi access via the BCC Wireless Network at designated hotspots across the BCC campus. This service will require authentication using your BCC Bronco credentials.
  • Step-by-step BCC Wireless Network Connection Instructions

QUICK TECHNICAL REFERENCE GUIDE FOR STUDENTS 

FALL 2024 SEMESTER COMPUTER LABS AVAILABLE FOR STUDENT USE 

IT TRAINING OFICE 

The Information Technology Training Office (ITTO) offers a variety of technical training with the purpose of transforming lives. These trainings will provide our students, staff and faculty the necessary tools to enhance their technical skills to succeed and launch meaningful careers.

NEED A PLACE TO STUDY?  

Many of our facilities have reopened, some have moved and some are completely new. We have been busy preparing for your return.

BCC STUDENT EMAIL 

When you enroll at BCC for the first time, a BCC Student email account is automatically generated for you.

DEVICE LOANERS 

In preparation for students to move effectively to online learning, BCC is distributing a limited amount of loaner devices to those who either do not already have a BCC issued device or do not have access to a personal computer.

BRONCO ID SELF-SERVICE ACCOUNT MANAGEMENT SYSTEM 

Your Bronco ID is used to access your BCC Email, ePortfolio, OSSES, Pharos Pay-for-Print, the BCC WiFi network while on campus and log into the public computers on campus.  Claim your Bronco ID account, reset your password or change your password without having to contact the Technology Service Center (IT Service Desk).  

BRIGHTSPACE, CUNYFIRST, DEGREEWORKS, FACTS 

To access these systems, you will use your CUNY Login credentials.

BCC MOBILE APP 

The app is available at the App Store and Google Play.

BCC BRONCO CARD 

Your Bronco Card is a multi-functional card you can use for almost any transaction you make while on campus.

AKADEMOS (VIRTUAL BOOKSTORE) 

Akademos is the official textbook provider for CUNY Bronx Community College students.  You can buy and sell your textbooks online.

COMPLIMENTARY COPY OF MICROSOFT OFFICE 

Every CUNY student with a CUNY Office 365 mail account is entitled to a full copy of the Microsoft Office suite of applications.

DROPBOX 

CUNY is providing Dropbox and Dropbox Paper to all active CUNY students.  You can use these tools to store and access files from different devices, share files, and collaborate on content. 

VIRTUAL DESKTOP APPLICATIONS 

Remotely Access Your Course Software Anytime! Anywhere!

ZOOM MEETINGS 

CUNY has secured Zoom for Education licensing to allow faculty and students to host or participate in online Zoom meetings by telephone, mobile device or computer.  As of December 27, 2022, the following Zoom security settings were enforced to prohibit unauthorized access:

• A passcode will be required when setting up all Zoom meetings (scheduled, instant and personal) and webinars
• All Zoom meeting and webinar attendees will be required to enter the passcode to access the meeting
• The use of the Zoom waiting room to validate attendees will be enforced

These settings are global for the CUNY implementation of Zoom – neither you or the Zoom users will be able to override them.

OSSES 

OSSES holds a collection of components that streamline the day-to-day academic and administrative operations providing students with information and services ranging from semester progress reports to bill printing, skills placements, BCC email account claiming/resetting, and much more.

EABNAVIGATE 

EABNavigate is an online platform designed to help you seamlessly connect with advisors, track your academic progress, and access important resources.

Remember to visit the BCC website and have a fantastic semester!