The Office of Information Technology would like to provide you with important information regarding the technical support resources that are available to you.

TECHNOLOGY SERVICE CENTER (IT SERVICE DESK

To assure your computer experience at BCC is a positive one, the Technology Service Center is available to assist you with technical questions and concerns. Should you encounter any technical issues, please do not hesitate to contact the IT Service Desk.

Hours of Operation:   Monday – Friday: 8 am – 7 pm
Saturday: 9am – 1pm
Location:  RBSC 308
Email: tsc@bcc.cuny.edu
Phone: 718-289-5969

Students

NEW! CUNY’s New Student Cybersecurity Awareness Course

Learn how to protect yourself online by taking a 25-minute interactive Cybersecurity Awareness course.


AKADEMOS (VIRTUAL BOOKSTORE)

Akademos is the official textbook provider for CUNY Bronx Community College students.  You can buy and sell your textbooks online.


BCC EMAIL


BRONCO ID SELF-SERVICE ACCOUNT MANAGEMENT SYSTEM 

Your Bronco ID is used to access your BCC Email, ePortfolio, OSSES, Starfish, the BCC WiFi network while on campus and log into your office computer.  Claim your Bronco ID account, reset your password or change your password without having to contact the Technology Service Center (IT Service Desk).


BCC BRONCO CARD (BCC ID Card) 

Your Bronco Card is a multi-functional card you can use for almost any transaction you make while on campus.


BCC MOBILE APP

The app is available at the App Store and Google Play.


BLACKBOARD, CUNYFIRST, DEGREEWORKS, FACTS

To access these systems, you will use your CUNY Login credentials.


CUNYFIRST

As an employee or student of CUNY, you are assigned an EmplID.  Depending on your function and role at BCC, you are assigned certain security access to CUNYfirst.

CUNY LOGIN FAQ


DEVICE LOANERS 

Chromebooks, iPads and laptop loaners are available on a per semester basis


DROPBOX

CUNY is providing Dropbox and Dropbox Paper to all active CUNY faculty and staff.


COMPLIMENTARY COPY OF MICROSOFT OFFICE

Every CUNY student with a CUNY Office 365 mail account is entitled to a full copy of the Microsoft Office suite of applications


OSSES

OSSES holds a collection of components that streamline the day-to-day academic and administrative operations providing students with information and services ranging from semester progress reports to bill printing, skills placements, BCC email account claiming/resetting, and much more.


STARFISH
Starfish is an online platform that brings together students, faculty and advisors in order to support your academic success at BCC.


SPRING 2023 SEMESTER COMPUTER LABS AVAILABLE FOR STUDENT USE 


QUICK TECHNICAL REFERENCE GUIDE FOR STUDENTS


VIRTUAL DESKTOP APPLICATIONS

Remotely Access Your Course Software Anytime! Anywhere!


ZOOM MEETINGS

CUNY has secured Zoom for Education licensing to allow faculty and staff to host or participate in online Zoom meetings by telephone, mobile device or computer.

As of December 27, 2022, the following Zoom security settings were enforced to prohibit unauthorized access:

    • A passcode will be required when setting up all Zoom meetings (scheduled, instant and personal) and webinars
    • All Zoom meeting and webinar attendees will be required to enter the passcode to access the meeting
    • The use of the Zoom waiting room to validate attendees will be enforced

These settings are global for the CUNY implementation of Zoom – neither you or the Zoom users will be able to override them.

Zoom Best Practices:

  • Don’t use your personal meeting ID for meetings.
  • Don’t post Zoom links on a public website or social media.
  • Always schedule your meetings by logging into the CUNY Zoom website where you’ll have access to all the security features included with Zoom.
  • Set up a meeting for each Zoom session for your class/meeting sessions.
  • Do not re-use meeting IDs
  • Do not use the “Start A Meeting” or “Instant Meeting” option. This option does not give you the opportunity to modify the meeting settings.

The following applications and services are most widely used by students across The City University of New York.

Blackboard

Blackboard enables student and faculty participation in online classes and online course materials to complement face-to-face learning. Learn more about Blackboard.

Log into Blackboard

CUNYfirst

CUNYfirst provides essential student, human resources and finance administration across the University via an integrated enterprise technology solution. Learn more about CUNYfirst.

Log into CUNYfirst

DegreeWorks

DegreeWorks allows students to plan course selections towards fulfilling degree requirements and view progress towards degree completion. Learn more about DegreeWorks.

Log into DegreeWorks

Office 365

Microsoft Office 365 for Education provides students at participating colleges free access to select Office 365 online applications and services, including Teams, Outlook, and Microsoft Office. Learn more about Microsoft Office 365 for Education

Microsoft Multi-factor Authentication (MFA) provides additional privacy protection and security to Microsoft Office 365 accounts. Learn more about Microsoft Multi-Factor Authentication.

Log into Microsoft Office 365 for Education

The following additional applications and services are offered to students across The City University of New York.

CUNY Alert

CUNY emergency alert system delivers text, email and/or voice alerts of emergencies or weather-related University or campus closings. Learn more about CUNY Alert.

Log into CUNYAlert

CUNY Cloud Virtual Desktop

CUNY virtual desktop provides remote access to select software applications over the Internet, including SPSS, SAS, Matlab, Mathematica and Maplesoft. Learn more about CUNY Virtual Desktop.

Log into CUNY Virtual Desktop

CUNYfirst MyInfo

CUNYfirst MyInfo provides students an alternative to CUNYfirst for looking up essential student data such as class schedule, class textbooks and financial aid summary. Learn more about CUNYfirst MyInfo.

Log into CUNYfirst MyInfo

Dropbox

Dropbox lets you share files, collaborate on projects and store your work in the cloud. Learn more about Dropbox.

Log into Dropbox

CUNY eMall

CUNY eMall provides a virtual shopping plaza where merchants offer a variety of discounts and other promotional programs on goods and services.

Log into CUNY eMall

CUNY IT Help

CUNY IT Help is your first stop for finding information and getting help with CUNY-wide applications and services. Learn more about CUNY IT Help.

CUNY IT Help Home Page

FACTS

FACTS (Financial Aid Certification Tracking System) helps students understand and monitor their eligibility for New York State Tuition Assistance Program (TAP). Learn more about FACTS.

Log into FACTS

Gartner

Gartner free online resources provide the latest research on technology advances, best practices and standards. Learn more about Gartner.

Log into Gartner

Global Search

Global Search finds courses across the University using filters such as colleges, semester, subject area, time, and online/in-person delivery. Learn more about Global Search.

Global Search Home Page

Library

Library provides access to academic publications and research databases to currently enrolled students, faculty members and staff members. Learn more about Library.

Log into Library

Maplesoft

Maplesoft is technical computing software for engineers, mathematicians, and scientists to help do quick calculations, develop design sheets, teach fundamental concepts, or produce sophisticated high-fidelity simulation models. Learn more about MapleSoft.

Log into Maplesoft

Microsoft Office 365 ProPlus

Microsoft Office 365 ProPlus provides free access to all active students through the Microsoft Office in Education program. Learn more about Microsoft Office 365 ProPlus.

Log into Microsoft Office 365 ProPlus

Faculty

SPRING 2023 SEMESTER CLASSROOM/LAB TECH SUPPORT
For classroom/lab support needs, our team is ready to assist our faculty with the technical needs in classrooms, labs and HyFlex rooms.  Please contact us at the numbers below and a technical staff member will be sent to your location.  Please remember that the numbers listed below are reserved for classroom support only.  For any other technical questions or concerns, please contact the Technology Service Center (IT Service Desk) at the numbers listed above.

Hours of Operation:
Monday – Thursday 8 am – 9 pm;
Friday 8 am – 5 pm;
Saturday 9am – 1pm
Phone:  718.289.5350/5351


BCC EMAIL


BRONCO ID SELF-SERVICE ACCOUNT MANAGEMENT SYSTEM 

Your Bronco ID is used to access your BCC Email, ePortfolio, OSSES, Starfish, the BCC WiFi network while on campus and log into your office computer.  Claim your Bronco ID account, reset your password or change your password without having to contact the Technology Service Center (IT Service Desk).


BCC BRONCO CARD (BCC ID Card) 

Your Bronco Card is a multi-functional card you can use for almost any transaction you make while on campus.


BCC MOBILE APP

The app is available at the App Store and Google Play.


BLACKBOARD, CUNYFIRST, DEGREEWORKS, FACTS

To access these systems, you will use your CUNY Login credentials.


CAMTASIA SOFTWARE

CUNY has secured Camtasia licensing to allow faculty to create, edit, and share instructional videos.


CUNYFIRST

As an employee or student of CUNY, you are assigned an EmplID.  Depending on your function and role at BCC, you are assigned certain security access to CUNYfirst.

CUNY LOGIN FAQ


DEVICE LOANERS 

Chromebooks, iPads and laptop loaners are available on a per semester basis


DROPBOX

CUNY is providing Dropbox and Dropbox Paper to all active CUNY faculty and staff.


MICROSOFT OFFICE 365 for EDUCATION 

The City University of New York is providing Microsoft Office 365 for Education to all active faculty and staff via the Microsoft Office in Education program.


OSSES

OSSES holds a collection of components that streamline the day-to-day academic and administrative operations providing students with information and services ranging from semester progress reports to bill printing, skills placements, BCC email account claiming/resetting, and much more.


SNAGIT
CUNY has secured Snagit licensing to allow faculty to create, edit and share screen captures and recordings.


SPRING 2023 SEMESTER COMPUTER LABS AVAILABLE FOR STUDENT USE 


ZOOM MEETINGS

CUNY has secured Zoom for Education licensing to allow faculty and staff to host or participate in online Zoom meetings by telephone, mobile device or computer.

As of December 27, 2022, the following Zoom security settings were enforced to prohibit unauthorized access:

    • A passcode will be required when setting up all Zoom meetings (scheduled, instant and personal) and webinars
    • All Zoom meeting and webinar attendees will be required to enter the passcode to access the meeting
    • The use of the Zoom waiting room to validate attendees will be enforced

These settings are global for the CUNY implementation of Zoom – neither you or the Zoom users will be able to override them.

Zoom Best Practices:

  • Don’t use your personal meeting ID for meetings.
  • Don’t post Zoom links on a public website or social media.
  • Always schedule your meetings by logging into the CUNY Zoom website where you’ll have access to all the security features included with Zoom.
  • Set up a meeting for each Zoom session for your class/meeting sessions.
  • Do not re-use meeting IDs
  • Do not use the “Start A Meeting” or “Instant Meeting” option. This option does not give you the opportunity to modify the meeting settings.

The following applications and services are most widely used by Faculty across The City University of New York.

Blackboard

Blackboard enables student and faculty participation in online classes and online course materials to complement face-to-face learning. Learn more about Blackboard.

Log into Blackboard

CUNYfirst

CUNYfirst provides essential student, human resources and finance administration across the University via an integrated enterprise technology solution. Learn more about CUNYfirst.

Log into CUNYfirst

DegreeWorks

DegreeWorks allows advisors to code academic policies and degree requirements as well as view student progress towards degree completion. Learn more about DegreeWorks.

Log into DegreeWorks

Office 365

Microsoft Office 365 for Education provides free access to all active faculty to Office 365 online applications and services, including Teams, OneDrive for Business, and SharePoint. Learn more about Microsoft Office 365 for Education.

Microsoft Multi-factor Authentication (MFA) provides additional privacy protection and security to Microsoft Office 365 accounts. Learn more about Microsoft Multi-Factor Authentication.

Log into Microsoft Office 365 for Education

The following additional applications and services are offered to faculty across The City University of New York.

Camtasia

Camtasia can record video and integrate graphics, media files and audio with transitions and affects to create instructional videos. Learn more about Camtasia. 

CUNY Academic Commons (CAC)

CUNY Academic Commons (CAC) provides an online, academic social network for faculty, staff and graduate students. Learn more about CUNY Academic Commons.

Log into CUNY Academic Commons (CAC)

CUNY Alert

CUNY emergency alert system delivers text, email and/or voice alerts of emergencies or weather-related University or campus closings. Learn more about CUNY Alert.

Log into CUNY Alert.

CUNYfirst MyInfo

CUNYfirst MyInfo provides faculty members an alternative to CUNYfirst for looking up class schedule and roster information. Learn more about CUNYfirst MyInfo.

Log into CUNYfirst MyInfo

CUNY Cloud Virtual Desktop

CUNY virtual desktop provides remote access to select software applications over the Internet, including SPSS, SAS, Matlab, Mathematica and Maplesoft. Learn more about CUNY Virtual Desktop.

Log into CUNY Virtual Desktop

Dropbox

Dropbox lets you share files, collaborate on projects and store your work in the cloud. Learn more about Dropbox.

Log into Dropbox

CUNY eMall

CUNY eMall provides a virtual shopping plaza where merchants offer a variety of discounts and other promotional programs on goods and services.

Log into CUNY eMall

CUNY IT Help

CUNY IT Help is your first stop for finding information and getting help with CUNY-wide applications and services. Learn more about CUNY IT Help. 

CUNY IT Help Home Page

Gartner

Gartner free online resources provide the latest research on technology advances, best practices and standards. Learn more about Gartner.

Log into Gartner

Library

Library provides access to academic publications and research databases to currently enrolled students, faculty members and staff members. Learn more about Library.

Log into Library

Maplesoft

Maplesoft is technical computing software for engineers, mathematicians, and scientists to help do quick calculations, develop design sheets, teach fundamental concepts, or produce sophisticated high-fidelity simulation models. Learn more about MapleSoft.

Log into Maplesoft

Microsoft Office 365 ProPlus

Microsoft Office 365 ProPlus provides the ability for all active faculty to download Office 2016 applications, such as Word, Excel, PowerPoint, and OneNote, for free. Learn more about Microsoft Office 365 ProPlus.

Log into Microsoft Office 365 ProPlus

SnagIt

Snagit is a screen capture utility with image editing and annotation features. Learn more about Snagit.

Tumbleweed

Tumbleweed (Secure Transport) is used to provide secure file transfer of critical business files, financial transactions and sensitive personal data. This will enable University constituents to comply with CUNY’s security policies.

Tumbleweed Application Request Form

User Guide

Zoom

Zoom allows faculty to host or participate in online meetings and distance learning by telephone, mobile device or computer. Learn more about Zoom. 

Zoom Security Protocol

Staff

BCC EMAIL


BRONCO ID SELF-SERVICE ACCOUNT MANAGEMENT SYSTEM 

Your Bronco ID is used to access your BCC Email, ePortfolio, OSSES, Starfish, the BCC WiFi network while on campus and log into your office computer.  Claim your Bronco ID account, reset your password or change your password without having to contact the Technology Service Center (IT Service Desk).


BCC BRONCO CARD (BCC ID Card) 

Your Bronco Card is a multi-functional card you can use for almost any transaction you make while on campus.


BCC MOBILE APP

The app is available at the App Store and Google Play.


BLACKBOARD, CUNYFIRST, DEGREEWORKS, FACTS

To access these systems, you will use your CUNY Login credentials.


CUNYFIRST

As an employee or student of CUNY, you are assigned an EmplID.  Depending on your function and role at BCC, you are assigned certain security access to CUNYfirst.

CUNY LOGIN FAQ


DEVICE LOANERS 

Chromebooks, iPads and laptop loaners are available on a per semester basis


DROPBOX

CUNY is providing Dropbox and Dropbox Paper to all active CUNY faculty and staff.


MICROSOFT OFFICE 365 for EDUCATION 

The City University of New York is providing Microsoft Office 365 for Education to all active faculty and staff via the Microsoft Office in Education program.


OSSES

OSSES holds a collection of components that streamline the day-to-day academic and administrative operations providing students with information and services ranging from semester progress reports to bill printing, skills placements, BCC email account claiming/resetting, and much more.


FALL 2022 SEMESTER COMPUTER LABS AVAILABLE FOR STUDENT USE 


QUICK TECHNICAL REFERENCE GUIDE FOR STUDENTS


ZOOM MEETINGS

CUNY has secured Zoom for Education licensing to allow faculty and staff to host or participate in online Zoom meetings by telephone, mobile device or computer.

As of December 27, 2022, the following Zoom security settings were enforced to prohibit unauthorized access:

    • A passcode will be required when setting up all Zoom meetings (scheduled, instant and personal) and webinars
    • All Zoom meeting and webinar attendees will be required to enter the passcode to access the meeting
    • The use of the Zoom waiting room to validate attendees will be enforced

These settings are global for the CUNY implementation of Zoom – neither you or the Zoom users will be able to override them.

Zoom Best Practices:

  • Don’t use your personal meeting ID for meetings.
  • Don’t post Zoom links on a public website or social media.
  • Always schedule your meetings by logging into the CUNY Zoom website where you’ll have access to all the security features included with Zoom.
  • Set up a meeting for each Zoom session for your class/meeting sessions.
  • Do not re-use meeting IDs
  • Do not use the “Start A Meeting” or “Instant Meeting” option. This option does not give you the opportunity to modify the meeting settings.

The following applications and services are most widely used by staff across The City University of New York.

Blackboard

Blackboard enables student and faculty participation in online classes and online course materials to complement face-to-face learning. Learn more about Blackboard.

Log into Blackboard

CUNYfirst

CUNYfirst provides essential student, human resources and finance administration across the University via an integrated enterprise technology solution. Learn more about CUNYfirst.

Log into CUNYfirst

Office 365

Microsoft Office 365 for Education provides free access to all active staff to Office 365 online applications and services, including Teams, OneDrive for Business, and SharePoint. Learn more about Microsoft Office 365 for Education.

Microsoft Multi-factor Authentication (MFA) provides additional privacy protection and security to Microsoft Office 365 accounts. Learn more about Microsoft Multi-Factor Authentication.

Log into Microsoft Office 365 for Education

The following additional applications and services are offered to staff across The City University of New York.

CUNY Academic Commons (CAC)

CUNY Academic Commons (CAC) provides an online, academic social network for faculty, staff and graduate students. Learn more about CUNY Academic Commons.

Log into CUNY Academic Commons (CAC)

CUNY Alert

CUNY emergency alert system delivers text, email and/or voice alerts of emergencies or weather-related University or campus closings. Learn more about CUNY Alert.

Log into CUNY Alert

CUNY eMall

CUNY eMall provides a virtual shopping plaza where merchants offer a variety of discounts and other promotional programs on goods and services.

Log into CUNY eMall

Dropbox

Dropbox lets you share files, collaborate on projects and store your work in the cloud. Learn more about Dropbox.

Log into Dropbox

CUNY IT Help

CUNY IT Help is your first stop for finding information and getting help with CUNY-wide applications and services. Learn more about CUNY IT Help. 

CUNY IT Help Home Page

CUNYsmart

CUNYsmart provides a platform for analytics and reporting on an integrated warehouse of CUNY databases such as CUNYfirst, DegreeWorks, and the IRDB. CUNYsmart Resources

Log into CUNYsmart

Gartner

Gartner free online resources provide the latest research on technology advances, best practices and standards. Learn more about Gartner.

Log into Gartner

Library

Library provides access to academic publications and research databases to currently enrolled students, faculty members and staff members. Learn more about Library.

Log into Library

Maplesoft

Maplesoft is technical computing software for engineers, mathematicians, and scientists to help do quick calculations, develop design sheets, teach fundamental concepts, or produce sophisticated high-fidelity simulation models. Learn more about MapleSoft.

Log into Maplesoft

Microsoft Office 365 ProPlus

Microsoft Office 365 ProPlus provides the ability for all active staff to download Office 2016 applications, such as Word, Excel, PowerPoint, and OneNote, for free. Learn more about Microsoft Office 365 ProPlus.

Log into Microsoft Office 365 ProPlus

Tumbleweed

Tumbleweed (Secure Transport) is used to provide secure file transfer of critical business files, financial transactions and sensitive personal data. This will enable University constituents to comply with CUNY’s security policies.

Tumbleweed Application Request Form

Tumbleweed User Guide

Zoom

Zoom allows staff to host or participate in online meetings by telephone, mobile device or computer. Learn more about Zoom. 

Zoom Security Protocol 

Resources for CO Staff only

CIS IT Forms

IT Forms and Resources provides the forms for enabling/updating IT services involving staff changes, IP printing, firewall ports, and Tumbleweed and VPN access.

Log into CUNY IT Help

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