Information Technology

Frequently Asked Questions

Faculty and staff, you may select from the categories below or enter your search terms or questions in the box below:


  • Your mailbox size is 100 MB

  • Please contact the Help Desk at 718.289.5970.

  • Yes – In order to comply with CUNY's Information Technology Security Procedures, we have implemented a self-service password change option in OSSES (One Stop Shop eServices) and our BCC network.

    The password change will affect your OSSES ID, your email ID, your network ID, and your wireless accounts as these credentials are part of BCC's Single Sign-On initiative.

    Your OSSES ID, email ID, network ID and wireless account password will expire every 90 days. At that time, you will be prompted to change your password.

    Every BCC network user must change his/her original password by June 5, 2010. All faculty and staff must log into OSSES and access the new Account Management component.

    To change your password, visit the OSSES website.

  • If the email is in your Junk Mail folder, it will not have the Reply button. You will need to mark the email as "Not Junk". It will then be moved to your Inbox where you will now be able to reply to.

  • If you will be unavailable to receive email, you may activate an "Out of Office" message on your email. Each time you receive email the "Out of Office" message will be sent automatically to the sender. You must activate and deactivate this from OWA. Instructions for activating the "Out of Office" message is available for download

    1. In Calendar, on the toolbar, click New Appointment iconNew.
    2. In the Subject box, type a brief description of the appointment.
    3. In the Location box, type the location where the appointment occurs.
    4. In the Start time and End time lists, select the appropriate dates and times.
    5. In the Show time as list, select how you want your schedule to appear for the duration of the appointment. Your selection (Busy, Free, Tentative, or Out of Office) is what others will see when they view your schedule.
    6. If the default time interval for reminders isn't satisfactory, set it to the interval that you want.
    7. If you want to prevent other people from viewing the details of the appointment, click Private.
    8. In the message body, type any additional information, for example, a list of materials to bring with you to the appointment.
  • For instructions, please visit our IT Instructions website. You will need to log in using your BCC network credentials.

Students, you may select from the categories below or enter your search terms or questions in the box below.
The Student Quick Reference Guide PDF Icon is available for download.


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