The Office of Information Technology would like to provide you with important information regarding the technical support resources that are available to you.
TECHNOLOGY SERVICE CENTER (IT SERVICE DESK)
To assure your computer experience at BCC is a positive one, the Technology Service Center is available to assist you with technical questions and concerns. Should you encounter any technical issues, please do not hesitate to contact the IT Service Desk.
Hours of Operation: Monday – Friday: 8 am – 7 pm
Saturday: 9am – 1pm
Location: RBSC 308
Email: tsc@bcc.cuny.edu
Phone: 718-289-5970
NEW! CUNY’s New Student Cybersecurity Awareness Course
Learn how to protect yourself online by taking a 25-minute interactive Cybersecurity Awareness course.
Akademos is the official textbook provider for CUNY Bronx Community College students. You can buy and sell your textbooks online.
BRONCO ID SELF-SERVICE ACCOUNT MANAGEMENT SYSTEM
Your Bronco ID is used to access your BCC Email, ePortfolio, OSSES, Starfish, the BCC WiFi network while on campus and log into your office computer. Claim your Bronco ID account, reset your password or change your password without having to contact the Technology Service Center (IT Service Desk).
Your Bronco Card is a multi-functional card you can use for almost any transaction you make while on campus.
The app is available at the App Store and Google Play.
BLACKBOARD, CUNYFIRST, DEGREEWORKS, FACTS
To access these systems, you will use your CUNY Login credentials.
As an employee or student of CUNY, you are assigned an EmplID. Depending on your function and role at BCC, you are assigned certain security access to CUNYfirst.
Chromebooks, iPads and laptop loaners are available on a per semester basis
CUNY is providing Dropbox and Dropbox Paper to all active CUNY faculty and staff.
COMPLIMENTARY COPY OF MICROSOFT OFFICE
Every CUNY student with a CUNY Office 365 mail account is entitled to a full copy of the Microsoft Office suite of applications
OSSES holds a collection of components that streamline the day-to-day academic and administrative operations providing students with information and services ranging from semester progress reports to bill printing, skills placements, BCC email account claiming/resetting, and much more.
STARFISH
Starfish is an online platform that brings together students, faculty and advisors in order to support your academic success at BCC.
SPRING 2023 SEMESTER COMPUTER LABS AVAILABLE FOR STUDENT USE
QUICK TECHNICAL REFERENCE GUIDE FOR STUDENTS
Remotely Access Your Course Software Anytime! Anywhere!
CUNY has secured Zoom for Education licensing to allow faculty and staff to host or participate in online Zoom meetings by telephone, mobile device or computer.
As of December 27, 2022, the following Zoom security settings were enforced to prohibit unauthorized access:
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- A passcode will be required when setting up all Zoom meetings (scheduled, instant and personal) and webinars
- All Zoom meeting and webinar attendees will be required to enter the passcode to access the meeting
- The use of the Zoom waiting room to validate attendees will be enforced
These settings are global for the CUNY implementation of Zoom – neither you or the Zoom users will be able to override them.
Zoom Best Practices:
- Don’t use your personal meeting ID for meetings.
- Don’t post Zoom links on a public website or social media.
- Always schedule your meetings by logging into the CUNY Zoom website where you’ll have access to all the security features included with Zoom.
- Set up a meeting for each Zoom session for your class/meeting sessions.
- Do not re-use meeting IDs
- Do not use the “Start A Meeting” or “Instant Meeting” option. This option does not give you the opportunity to modify the meeting settings.
