Online Student Complaint Process

At Bronx Community College, we want all our students to have the best possible educational experience. This includes fully online students, regardless of where they live.

We encourage all students with a complaint to first attempt to resolve the issue with faculty or staff directly. If this has not resolved the issue, students may to reach out to our director of online learning, Dr. Jordi Getman-Eraso at jordi.getman@bcc.cuny.edu. Students may also engage our student ombudsperson, Dr. Stephen Powers at stephen.powers@bcc.cuny.edu.

If a resolution has not been achieved after taking the above steps, students may contact the CUNY Office of the General Counsel as follows:

City University of New York
Office of the General Counsel
205 East 42nd St., 11th floor
New York, NY 10017
646.664.9200
ogc@cuny.edu
https://www.cuny.edu/about/administration/offices/legal-affairs/

As a final step—should the above not resolve the issue—students may contact the New York State Department of Education as follows:

Supervisor of Higher Education Programs
New York State Education Department
Office of College and University Evaluation
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov

http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university

Please note:

• The above process is in conformity with guidelines from NC-SARA(National Council for State Authorization Reciprocity Agreements), of which BCC is a participating institution. For more information regarding the NC-SARA complaint resolution process, please visit https://nc-sara.org/student-complaints
• BCC does not offer any programs online that lead to licensure.