Frequently Asked Questions 4

We have been closely monitoring the BCC app and have compiled students’ most commonly asked questions.  From Admissions, Registration, Financial Aid/Bursar’s Office, Advisement, Academics, Advisement, and Student Life to the most Helpful Resources, here’s what you need to know.

Helpful Resources

Resources Location Email Phone Ext
(718-289-****)
Academic Advising (General) Nichols Hall, 407 email icon transparent 5401
Accelerated Study in Associate Programs (ASAP) Nichols Hall, 411 email icon transparent 3546
Admissions Loew Hall, 224 email icon transparent 5895
Athletics Alumni Gym email icon transparent 5338
Books: New/Used/ Rental Online email icon transparent 800-887-6459
Bursar (pay for classes) Colston Hall, Main level email icon transparent 5617/5618
Career Development Sage Hall, 201 email icon transparent 5177
College Discovery Loew Hall 400 email icon transparent 5882
College Work Study Colston Hall, 504 email icon transparent 5700
Counseling and Resources for Emergency Support (C.A.R.E.S) Loew Hall 419 or 430 email icon transparent 5179/5223
email icon transparent
CUNY EDGE Loew Hall, 106A email icon transparent 5849
Disability Services Loew Hall, 211 email icon transparent 5874
Early Childcare Center Children’s Center, 219 email icon transparent 5461/3512
Financial Aid Colston Hall, 504 email icon transparent 5700
First Year Program Nichols Hall, 105 email icon transparent 5120
Food Pantry Loew Hall, 419 email icon transparent 5179
Health Services (Immunizations & Minor injury Treatment) Loew Hall, 101 email icon transparent 5858
Judicial Affairs (College Code of Conduct) Loew Hall, 416 email icon transparent 5630
Leadership Clubs & Organizations Roscoe Brown Student Center, 309 email icon transparent 5194
LGBTQI+ Resource Room Roscoe Brown Student Center, 312 email icon transparent 5903
Library & Computers North Hall & Library email icon transparent 5439
Male Empowerment Network Roscoe Brown Student Center, 101-103 email icon transparent 5713
Public Safety/ Emergencies Loew 511 email icon transparent 5923 /5911
Registrar (Verification of enrollment, Colston Hall, 513 email icon transparent 5710
E-permit, Residency and Transcripts)
Shuttle Bus Departs from Meister every 20- 30 minutes 5311
Student Success Loew Hall, 201 email icon transparent 5278
Technology Service Center Roscoe Brown Student Center, 308 email icon transparent 5970
Tutoring/Learning Commons Meister Hall, SB 003 email icon transparent 929-314-3731
Veteran and Military Resources Loew Hall, 326 email icon transparent 5447
Womxn Up! Roscoe Brown Student Center, 203B email icon transparent 5266
Writing Center & Computer Lab Sage Hall, 100 email icon transparent 5279







ODP - Academic Support (2)

Yes, you can access the course material and lecture material at any time during the semester while you are taking a course. Some professors make course content available weekly as the semester progresses, and some professors make all course content available from the beginning of the semester. This depends on the nature of each course and the teaching pedagogy chosen by each professor.

The schedule depends on the course. In asynchronous courses there is no specific schedule except the deadlines established to submit assignments or any other type of assessment. In synchronous courses there is a regular meeting schedule, which depends on each specific course.

ODP - Technical Support (13)

Online coursework requires internet access, preferable with a laptop, or a desktop, or a tablet, as cell phones may be too small to engage in coursework. Microsoft Office 365 for Education provides Bronx Community College/CUNY students free access to select Office 365 online applications and services, including Teams, Outlook, and Microsoft Office, which may be needed for your course. Some courses may use other apps, which is specified in the syllabus and course information so you can check it out before enrolling in a course.

-Recommended between 100Mbps and 300Mbps

Most initial fully online program courses are presented with basic level computer skills in mind. There are five things all Online Students should know that can be found here: https://www.bcc.cuny.edu/academics/distance-learning/information-for-students/

-Generally fully online students must have an Internet connected computer/device to remotely access the Learning Management System (LMS) to access course(s) materials. Additionally, remote learners can join synchronous online classes remotely via Zoom (with camera & microphone); faculty will provide session links as necessary. Lastly, some courses may require additional apps, programs, etc. to fully participate. (Check with your program advisor.)

-It is recommended that the device meet the minimum requirements belown – 8GB of RAMn – A processor of at least 3.0GHzn – Windows 10 or above , Mac os 12.6 or aboven – Some fully online programs may have additional requirements. (Check with your program advisor.)

No, you do not need a Zoom license to participate in the online programs. Professors send the link to access a Zoom room for those course that use it.

All exams and assessments will be taken or submitted online. Bronx Community College, as well as all CUNY campuses, uses Brightspace (starting Summer 2024) as a Learning Management System. Submission of exams and assessments are channeled through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

If the remote learner encounters internet connectivity issues, they should contact their internet service provider.

If the remote leaner encounters technical issues, they should contact the Technology Service Center (TSC) help desk for support:
Email: tsc@bcc.cuny.edu
Telephone:
718.289.5970 (Students)
718.289.5969 (Faculty & Staff)
Fax: 718.289.6331
URL: https://www.bcc.cuny.edu/campus-resources/information-technology-service-desk/

Online courses at Bronx Community College, as well as all CUNY campuses, use Brightspace (starting Summer 2024) as a Learning Management System. Professors and students interact through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

Our Technology Service Center (TSC) is open Mon-Fri 8:00pm-7pm and Saturdays from 9:00am – 1:00pm.

Email: tsc@bcc.cuny.edu
Telephone:
718.289.5970 (Students)
718.289.5969 (Faculty & Staff)
Fax: 718.289.6331
URL: https://www.bcc.cuny.edu/campus-resources/information-technology-service-desk/

Some professors use Zoom and some do not. Bronx Community College, as well as all CUNY campuses, uses Brightspace (starting Summer 2024) as a Learning Management System. Interaction as well as submission of exams and assessments are channeled through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

-Generally fully online students must have an Internet connected computer/device to remotely access the Learning Management System (LMS) to access course(s) materials. Additionally, remote learners can join synchronous online classes remotely via Zoom (with camera & microphone); faculty will provide session links as necessary. Lastly, some courses may require additional apps, programs, etc. to fully participate. (Check with your program advisor.)

The CUNY Online Passport is designed to ensure that undergraduate students in fully online programs have adequate access to the Pathways General Education classes needed to complete their degrees.

ODP - Academic Support (2)

Yes, you can access the course material and lecture material at any time during the semester while you are taking a course. Some professors make course content available weekly as the semester progresses, and some professors make all course content available from the beginning of the semester. This depends on the nature of each course and the teaching pedagogy chosen by each professor.

The schedule depends on the course. In asynchronous courses there is no specific schedule except the deadlines established to submit assignments or any other type of assessment. In synchronous courses there is a regular meeting schedule, which depends on each specific course.

ODP - Technical Support (13)

Online coursework requires internet access, preferable with a laptop, or a desktop, or a tablet, as cell phones may be too small to engage in coursework. Microsoft Office 365 for Education provides Bronx Community College/CUNY students free access to select Office 365 online applications and services, including Teams, Outlook, and Microsoft Office, which may be needed for your course. Some courses may use other apps, which is specified in the syllabus and course information so you can check it out before enrolling in a course.

-Recommended between 100Mbps and 300Mbps

Most initial fully online program courses are presented with basic level computer skills in mind. There are five things all Online Students should know that can be found here: https://www.bcc.cuny.edu/academics/distance-learning/information-for-students/

-Generally fully online students must have an Internet connected computer/device to remotely access the Learning Management System (LMS) to access course(s) materials. Additionally, remote learners can join synchronous online classes remotely via Zoom (with camera & microphone); faculty will provide session links as necessary. Lastly, some courses may require additional apps, programs, etc. to fully participate. (Check with your program advisor.)

-It is recommended that the device meet the minimum requirements belown – 8GB of RAMn – A processor of at least 3.0GHzn – Windows 10 or above , Mac os 12.6 or aboven – Some fully online programs may have additional requirements. (Check with your program advisor.)

No, you do not need a Zoom license to participate in the online programs. Professors send the link to access a Zoom room for those course that use it.

All exams and assessments will be taken or submitted online. Bronx Community College, as well as all CUNY campuses, uses Brightspace (starting Summer 2024) as a Learning Management System. Submission of exams and assessments are channeled through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

If the remote learner encounters internet connectivity issues, they should contact their internet service provider.

If the remote leaner encounters technical issues, they should contact the Technology Service Center (TSC) help desk for support:
Email: tsc@bcc.cuny.edu
Telephone:
718.289.5970 (Students)
718.289.5969 (Faculty & Staff)
Fax: 718.289.6331
URL: https://www.bcc.cuny.edu/campus-resources/information-technology-service-desk/

Online courses at Bronx Community College, as well as all CUNY campuses, use Brightspace (starting Summer 2024) as a Learning Management System. Professors and students interact through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

Our Technology Service Center (TSC) is open Mon-Fri 8:00pm-7pm and Saturdays from 9:00am – 1:00pm.

Email: tsc@bcc.cuny.edu
Telephone:
718.289.5970 (Students)
718.289.5969 (Faculty & Staff)
Fax: 718.289.6331
URL: https://www.bcc.cuny.edu/campus-resources/information-technology-service-desk/

Some professors use Zoom and some do not. Bronx Community College, as well as all CUNY campuses, uses Brightspace (starting Summer 2024) as a Learning Management System. Interaction as well as submission of exams and assessments are channeled through Brightspace. Additionally, each professor may use other platforms such as ePortfolios, Zoom, or others, which will be listed in the syllabus and in the course description so that you are aware of it before enrolling in the course.

-Generally fully online students must have an Internet connected computer/device to remotely access the Learning Management System (LMS) to access course(s) materials. Additionally, remote learners can join synchronous online classes remotely via Zoom (with camera & microphone); faculty will provide session links as necessary. Lastly, some courses may require additional apps, programs, etc. to fully participate. (Check with your program advisor.)

The CUNY Online Passport is designed to ensure that undergraduate students in fully online programs have adequate access to the Pathways General Education classes needed to complete their degrees.

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