Frequently Asked Questions

We have been closely monitoring the BCC app and have compiled students’ most commonly asked questions.  From Admissions, Registration, Financial Aid/Bursar’s Office, Advisement, Academics, Advisement, ASAP, and Student Life to the most Helpful Resources, here’s what you need to know.

We are glad that you have made BCC your college of choice! Here you can find out how to submit all necessary documents to ensure you are ready to begin your BCC journey.

How can I submit missing admissions documents?

The Admissions Office is located in in Loew Hall [LO], Room 224. Admissions can help walk you through the process to make sure you have submitted all necessary documents.

Every student who comes to BCC is assigned a student advisor. Your advisor is a great go-to source for all questions you have about your educational experience and can be instrumental in helping you to overcome obstacles and stay on track. Learn how to find out who your advisor is, how to contact him/her and the kinds of things your advisor can help with.

What do I need to do to change my major?

First, make sure to consult with your advisor. Then, you will need to complete this form and submit it to the Registrar’s Office.

Is it too late for me to change my major?

Check with your advisor for guidance on majors. Your advisor will be helpful for this and many other things!

When is it too late to drop a class?

Make sure to consult with your advisor if you are considering dropping a class.

Do I need an appointment to see my academic advisor?

You can make an appointment with your advisor using Starfish.

How do I know who my academic advisor is?

ASAP students: call: 718.289.5166; email:

College Discovery students: call: 718.289.5882; email:

Students not assigned to any special program: call: 718.289.5401; email:

Newly enrolled freshman and transfer students: call 718.289.5120; email:

How do I view my academic plan showing required classes?

View the Academic Advising Planning Sheets. Logging on to DegreeWorks using your CUNYfirst credentials will also enable you to keep track of your progress toward your degree.

What do I do if I have an Academic Advisement Hold?

If you have questions about a hold on your account, please contact your Academic Advisor.

How do I drop a class?

Make sure to consult with your advisor if you are considering dropping a class.

How do know if I am graduating?

It is best to establish a connection with your Advisor soon after arriving at BCC. Make sure to consult with your advisor regularly during your time at BCC. Your advisor will help ensure that you are on track for graduation.

Familiarize yourself with how to become an ASAP student and the special benefits of being one!

BCC has so many ways to assist students who are struggling to stay in school due to finances. Through these links, explore the many forms of financial assistance offered to students. If you have a hold on your account, make sure to contact the Bursar’s Office.

How do I apply for FAFSA and TAP?

The FAFSA is the single most important form for you to complete in order to receive financial assistance. You can learn everything you need to know here about how and when to file the form here. FAFSA is used as the basis for both Federal and State grants. You can also receive assistance filing through BCC’s Financial Aid office.

How can I apply for Federal Grants/PELL grants?

First, you must complete the FASFA form. Details on Federal grants (Pell and Federal Supplemental Educational Opportunity Grant (FSEOG) grants, as well as NY State’s Tuition Assistance Program (TAP), can be found here.

When do I need to renew my financial aid?

See this section for answers to all general Financial Aid questions.

How do I get help filling out my financial forms?

See this section for answers to all general Financial Aid questions. You also can visit BCC’s Financial Aid office to receive assistance in-person in filing the FAFSA form.

What scholarships are available to me?

In addition to financial assistance through Federal and State grants, there are many different scholarship opportunities. Visit and For STEM scholarships, visit

Are there any opportunities for student employment on campus?

Many work-study opportunities exist on BCC’s campus. When filing your FAFSA, it is important that you check the appropriate box on the FAFSA form to be considered for Federal Work-study job opportunities. You also would benefit from following up personally with the Financial Aid office.

Who do I speak to if I have a Bursars hold on my account?

Several communication efforts will be made throughout this process, including e-mails, phone calls, and letters. Make sure that your contact information in your CUNYfirst account is up to date. Please review the “My Holds” section on the Student Center page of your CUNYfirst account to determine the appropriate collection agency to contact.

How and when do you register for classes? What happens if you are on a waitlist and a semester is about to start? Be in the know on important registration tidbits.

How and when can I register for classes?

BCC uses DegreeWorks as an academic advising tool that identifies courses you have completed and courses you still need to take to complete your degree requirements You can find a step-by-step guide to registering here.

How do I use Schedule Builder/DegreeWorks?

You can log in to DegreeWorks using your CUNY First credentials. Make sure to follow the instructions for using this tool.

DegreeWorks will help you determine the requirements you need to fulfill in order to complete your degree, view individual course grades, cumulative grade-point average (GPA) and major average, view transfer credits, waivers, and exemptions applied toward your degree, and estimate how many semesters it will take you to graduate.

Who do I contact about transfer credits?

It is possible to receive credits for prior learning, including courses taken previously at another college. Visit our page on transfer credit guidelines for more information.

With additional questions, contact Esteban Rodriguez in the Office of the Registrar, Transfer Evaluation at or 718-289-5892.

How does the Pass/No Pass option work?

The Pass/No Pass option allows for course-level, pass/no pass grading: An earned letter grade of A, B, C, or D is recorded as a “P” and a failing F grade is recorded as an “NC” (no credit).

With a P grade, you will earn credit for the course, but with no effect on your GPA.

With an NC grade, you will not earn credit, but there is also no effect on your GPA.

What if you are on a waitlist for a class and the semester is about to start?

Unfortunately, you will need to consider an alternative class to take.

How do I drop a class?

Consult with your advisor if you are considering dropping a class.

How do know if I am graduating?

It is best to establish a connection with your Advisor soon after arriving at BCC. Make sure to consult with your advisor regularly during your time at BCC. Your advisor will help ensure that you are on track for graduation.

Does my E-permit grade go into calculating my GPA?

Yes – for more information, see our page on e-permits.

When is the last day of classes?

As BCC’s Associate Director of Student Life Tiffany Dubon says, “When you get involved in BCC’s campus, you change dramatically.” Join a club, join a sports team, discover your leadership skills and find your network at BCC!

What is the best way to make new friends on campus?

Consider joining a club or student organization.

What student support services are available?

BCC offers many student support services, detailed here.

When can I use the library?

Spring 2024 hours can be found here.

What are the computer lab hours?

ME G01/ME G02 and ME G16/ME G17 are available for open use only on Monday-Friday 9am – 8pm. For more information, visit our computer labs page.

Helpful Resources

Resources Location Email Phone Ext
Academic Advising (General) Nichols Hall, 407 email icon transparent 5401
Accelerated Study in Associate Programs (ASAP) Nichols Hall, 411 email icon transparent 3546
Admissions Loew Hall, 224 email icon transparent 5895
Athletics Alumni Gym email icon transparent 5338
Books: New/Used/ Rental Online email icon transparent 800-887-6459
Bursar (pay for classes) Colston Hall, Main level email icon transparent 5617/5618
Career Development Sage Hall, 201 email icon transparent 5177
College Discovery Loew Hall 400 email icon transparent 5882
College Work Study Colston Hall, 504 email icon transparent 5700
Counseling and Resources for Emergency Support (C.A.R.E.S) Loew Hall 419 or 430 email icon transparent 5179/5223
email icon transparent
CUNY EDGE Loew Hall, 106A email icon transparent 5849
Disability Services Loew Hall, 211 email icon transparent 5874
Early Childcare Center Children’s Center, 219 email icon transparent 5461/3512
Financial Aid Colston Hall, 504 email icon transparent 5700
First Year Program Nichols Hall, 105 email icon transparent 5120
Food Pantry Loew Hall, 419 email icon transparent 5179
Health Services (Immunizations & Minor injury Treatment) Loew Hall, 101 email icon transparent 5858
Judicial Affairs (College Code of Conduct) Loew Hall, 416 email icon transparent 5630
Leadership Clubs & Organizations Roscoe Brown Student Center, 309 email icon transparent 5194
LGBTQI+ Resource Room Roscoe Brown Student Center, 312 email icon transparent 5903
Library & Computers North Hall & Library email icon transparent 5439
Male Empowerment Network Roscoe Brown Student Center, 101-103 email icon transparent 5713
Public Safety/ Emergencies Loew 511 email icon transparent 5923 /5911
Registrar (Verification of enrollment, Colston Hall, 513 email icon transparent 5710
E-permit, Residency and Transcripts)
Shuttle Bus Departs from Meister every 20- 30 minutes 5311
Student Success Loew Hall, 201 email icon transparent 5278
Technology Service Center Roscoe Brown Student Center, 308 email icon transparent 5970
Tutoring/Learning Commons Meister Hall, SB 003 email icon transparent 929-314-3731
Veteran and Military Resources Loew Hall, 326 email icon transparent 5447
Womxn Up! Roscoe Brown Student Center, 203B email icon transparent 5266
Writing Center & Computer Lab Sage Hall, 100 email icon transparent 5279

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