Mission:

The Office of Customer Solutions and Retention Services (CSRS) supports the academic and non- academic student experience by providing timely solutions and quality services to the entire college community. We are committed to fostering a strong student engagement environment by ensuring the proper guidance and non-academic resources from admission to graduation at Bronx Community College.

Goal:

The Office of Customer Solutions and Retention Services aims to serve Bronx Community College by re-educating, retaining and restoring confidence within the community on the services we provide and the resources that we offer.

Our services include:

• Student inquiries and complaints
• Customer Care and Solutions
• Student withdrawal prevention
• Retention services
• Policies and Procedure evaluations for student issues
• Assessment
• Non-Academic Resources

Fall 2024 Events:

The Office of Customer Solutions and Retention Services is hosting the Bronco “Can you hear me now” focus group sessions sponsored by the Division of Student Success. Click here for details

Policy and Forms:

Student Complaint Form

Student Complaint Policy and Procedures

Other Resources:

• Access Resource Center
• Athletics
• Disability Services
• Early Childhood Center
• Health Services
• Judicial Affairs
• Personal Counseling
• Student Diversity Initiatives
  • LGBTQIA+ Resource Room
  • Male Empowerment Network
  • Womxn Up!
• Student Life
• Student Success
• Veteran and Military Resources
• Admissions
• Financial Aid
• Registrar