To apply for a loaner device, please click here.
• Dell Laptops or MiFi Devices: All device requests are contingent upon availability. In the event that your requested device is not currently available, your name will be placed on a waiting list. An email notification will be sent to you when the requested device becomes available.
• Chromebooks or iPads: These devices are available for immediate pickup. Please visit us at RB-308 during the following hours:
Monday – Friday: 8:00 am – 7:00 pm
Saturday: 9:00 am – 1:00 pm
How to Return Your Loaner Device(s):
To begin the return process, click here to submit a Return request. To return the device, please drop it off at Meister Hall C04. Please ensure all device loaner accessories and cables are returned.
Please contact us at: BCCDeviceLoaner@bcc.cuny.edu if you have any questions.
How to powerwash your devices
In order to protect your privacy, we are providing instructions on how to restore the device to factory settings. A factory reset erases all your data from the device. Before performing a factory reset, please ensure that you have backed up your documents.
Please ensure that you have backed up all your documents.
- Apple iPad Erasing ALL Data and Settings
- Dell Chromebook 3100 Factory Reset (Powerwash)
- Windows devices
If you have any questions, please do not hesitate to contact us at: BCCDeviceLoaner@bcc.cuny.edu or 718.289.5970.
Mobile Hotspot Device Loaner Program (Students Only)
To support our students’ remote learning, CUNY and the campus will be securing a limited supply of personal wireless routers that acts as a mobile WI-FI hotspot. Distribution is based on availability. The devices are to be used only by the person it was issued to for CUNY related learning. The devices are not for personal use.
Persons receiving the device must agree to properly use and safeguard the equipment, ensuring that the device updates and security features are enabled, and return the device at the end of the semester. Lost or malfunctioning items must be immediately reported to the IT Tech Service Desk.
Technical Support
- TSC email: tsc@bcc.cuny.edu
- TSC phone number: 718.289.5969 or 5970
- Technical resources: http://www.bcc.cuny.edu/tech-resources/
Additionally, please visit the following websites to learn more about the tools available to you to work, meet, and collaborate with your colleagues during this temporary remote working time.
Academic Continuity & Resources
Distance Learning – Preparing for Alternative Course Delivery
As the college prepares for all classes to go online, two key tools that enable collaboration are being made available. Zoom and Microsoft Teams are both great tools for meetings, resource sharing, and collaboration.
Zoom: https://www.cuny.edu/about/administration/offices/cis/technology-services/zoom/
The CUNY Office of Computing and Information Services (CIS) urges all BCC members to heighten their cybersecurity awareness and guard against responding to emails that can potentially be a phish. Click here to complete the training.
You may see an increase in spam and phishing emails asking you to click a link or download free software. Review these emails carefully don’t download any of this software or click on these links. Instead, refrain from using free tools from the internet (freeware/shareware) as these are often linked to adware or spyware and can create a security risk to both you and CSN if you are working remotely.
